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Neptune Palm Beach Boutique Resort & Spa All Inclusive, Ukunda

4.5 stars
Diani BeachGalu Kinondo, Ukunda80400Kenya
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Good3.9 / 5
  • We had a great stay at this resort. Food was great and the bartenders were extremely…Apr 17, 2016
  • Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive…Nov 25, 2015
11See all 11 Hotels.com reviews
From 245 reviewsTripAdvisor Traveller Rating

Neptune Palm Beach Boutique Resort & Spa All Inclusive, Ukunda

from $139
  • Deluxe Room, Garden View
  • Deluxe Room Ocean Front
  • Deluxe Room Sea Side

At a glance

Key facts

Hotel size

  • This hotel has 60 rooms

Arriving/leaving

  • Check-in time starts at noon
  • Check-out time is 10 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Offsite

  • Free shopping center shuttle

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Neptune Palm Beach Boutique
  • Neptune Palm Beach Boutique Resort All Inclusive
  • Neptune Palm Beach Boutique Resort All Inclusive Ukunda
  • Neptune Palm Beach Boutique Ukunda

Policies

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 18 years old are not allowed in the spa.

Optional extras

Late check-out can be arranged for an extra charge

Safes in guestrooms can be used for KES 195 per day

Cribs/Infant beds are available for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Outdoor tennis courts - 2
  • Full-service spa
  • Basketball on site
  • Miniature golf on site
  • Sailing on site
  • Snorkeling on site
  • Windsurfing on site
  • Golfing nearby
  • Beach towels
  • Pool sun loungers
  • Tennis on site
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • One meeting room
  • Conference center
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Safe-deposit box at front desk
  • Garden
  • Library
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Snorkeling
  • Windsurfing

Land activities
  • Miniature golf
  • Tennis
  • Volleyball

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Activities and services offered by independent operators

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, 5enses Sea Spa. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with hot springs/mineral springs, a sauna, and Turkish bath/hammam.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

Mnazi Restaurant - This restaurant serves breakfast, lunch, and dinner.

The Deck - This restaurant specializes in seafood and serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Neptune Palm Beach Boutique Resort & Spa All Inclusive, Ukunda’s small print

Also known as

  • Neptune Palm Beach Boutique
  • Neptune Palm Beach Boutique Resort All Inclusive
  • Neptune Palm Beach Boutique Resort All Inclusive Ukunda
  • Neptune Palm Beach Boutique Ukunda

Policies

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 18 years old are not allowed in the spa.

Optional extras

Late check-out can be arranged for an extra charge

Safes in guestrooms can be used for KES 195 per day

Cribs/Infant beds are available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 11 reviews

Neptune Palm Beach Boutique Resort & Spa All Inclusive, Ukunda
Excellent4.0 / 5
Nice All-Inclusive
We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!
6 night romance trip
Neptune Palm Beach Boutique Resort & Spa All Inclusive, Ukunda
Poor1.0 / 5
This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!
Other trip

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Neptune Palm Beach Boutique Resort & Spa All Inclusive, Ukunda

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