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Chateau Star River Guangzhou

Photo gallery for Chateau Star River Guangzhou

Front of property – evening/night
Indoor pool, seasonal outdoor pool, pool loungers
Family Room With River View | Premium bedding, down duvets, minibar, in-room safe
Deluxe Room City View, 2 Twin Beds | Premium bedding, down duvets, minibar, in-room safe
Castle Suite | Premium bedding, down duvets, minibar, in-room safe

Overview of Chateau Star River Guangzhou

Chateau Star River Guangzhou

4.5 star property
Luxury Guangzhou hotel with indoor pool, connected to the convention centre

8.2/10 Very good

175 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
No.1 Panyu Road North, Panyu District, Guangzhou, Guangdong, 511430

Guests rated this location 7.0/10 - Good

Main amenities
  • 1 indoor and 3 outdoor tennis courts
  • 2 restaurants and bar/lounge
  • 24-hour room service
  • Breakfast available
  • Coffee shop/cafe
  • Conference centre
  • Daily housekeeping
  • Free theme park shuttle
  • Health club
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Garden
  • Private bathroom
  • Separate bath and shower
  • Television

Room options

About this area

What's nearby

  • In Panyu
  • Chimelong Paradise - 4 min drive
  • Canton Tower - 10 min drive
  • Canton Fair Complex - 11 min drive
  • Beijing Road Pedestrian Street - 16 min drive

Getting around

  • Foshan (FUO-Shadi) - 28 min drive
  • Baiyun International Airport (CAN) - 39 min drive
  • Guangzhou South Railway Station - 17 min drive
  • Guangzhou Railway Station - 18 min drive
  • Guangzhou East Railway Station - 24 min drive
  • Airport shuttle (surcharge)
  • Area shuttle
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Casino shuttle (surcharge)
  • Free theme park shuttle

Restaurants

  • 星巴克 - 4 min walk
  • 星河湾酒店国际公寓酒店中餐厅 - 10 min walk
  • 香江大酒店 - 8 min walk
  • 作品一号 - 8 min walk
  • 乐富酒窖 - 3 min drive
Map

About this property

Chateau Star River Guangzhou

Chateau Star River Guangzhou offers an airport shuttle (available on request) for CNY 800 per vehicle one-way. Guests can hang out at the indoor pool or seasonal outdoor pool, or grab a bite to eat at Always Cantonese, which is one of 2 restaurants and serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a health club and an indoor tennis court. Fellow travellers like the helpful staff and location.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 304 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle from 7 AM to 10:30 AM*
  • Train station shuttle

Off-site

  • Casino shuttle*
  • Free theme park shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 24-hour room service
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free theme park shuttle
  • Local/corner shop

What to do

  • Shopping

Working away

  • Business centre
  • Conference centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Limo or town car service
  • Luggage storage
  • On-site car hire
  • Pool loungers
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 1 building/tower
  • 3 outdoor tennis courts
  • An indoor pool
  • ATM/banking
  • Banquet hall
  • Built in 2008
  • Garden
  • Health club
  • Indoor tennis courts
  • Reception hall
  • Safe-deposit box at front desk
  • Sauna
  • Seasonal outdoor pool

Accessibility

  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 40-inch LCD TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns
  • Electric kettle
  • Iron/ironing board
  • Minibar

Sleep well

  • Down duvet
  • Premium bedding
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free local calls
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Always Cantonese – This restaurant serves breakfast, brunch, lunch and dinner.
E-cafe – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.
Lobby Bar – On-site lobby lounge. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000.00 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 228 for adults and CNY 114 for children
  • Airport shuttle service is offered for an extra charge of CNY 800 per vehicle (one-way)
  • Train station pick-up and train station drop-off services are offered for an extra charge
  • Casino shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 350.0 per day
  • Airport shuttle service for children costs CNY 800 (one-way)

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Chateau Star River Hotel Guangzhou
Chateau Star River Hotel
Chateau Star River Guangzhou
Chateau Star River
Chateau Star River Guangzhou Hotel
Chateau Star River Guangzhou Hotel
Chateau Star River Guangzhou Guangzhou
Chateau Star River Guangzhou Hotel Guangzhou

Frequently asked questions

Does Chateau Star River Guangzhou offer free cancellation for a full refund?
Yes, Chateau Star River Guangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Chateau Star River Guangzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Chateau Star River Guangzhou?
Yes, there's an indoor pool and a seasonal outdoor pool.
Are pets allowed at Chateau Star River Guangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Chateau Star River Guangzhou?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Chateau Star River Guangzhou?
Yes, an airport shuttle is available from 7 AM to 10:30 AM on request. The charge is CNY 800 per vehicle one-way.
What are the check-in and check-out times at Chateau Star River Guangzhou?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-out is available.
What is there to do at Chateau Star River Guangzhou and nearby?
Practise your swing on the tennis courts. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Chateau Star River Guangzhou also has a health club and a garden.
Are there restaurants at or near Chateau Star River Guangzhou?
Yes, there are 2 on-site restaurants.
What's the area around Chateau Star River Guangzhou like?
Chateau Star River Guangzhou is located on the waterfront in Panyu. Popular attractions include Chimelong Paradise, which is 4 minutes away by car. Travellers say that this hotel is in a good location.

Reviews

8.2

Very good

8.7/10

Cleanliness

8.1/10

Staff & service

7.5/10

Amenities

8.5/10

Property conditions & facilities

Reviews

8/10 Very good

Great!!!
Great big room and nice hotel lobby!!!
David, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

I HAVE BEEN VISITING THIS HOTEL SINCE OPENING. I REALLY FEEL LIKE HOME. I WILL COME BACK ALWAYS, AND THE MAIN REASON IS MY GOOD FIREND ADAM, WHAT A GREAT SERVICE PERSON!!
Gonzalo, 1-night romance trip
Verified Expedia guest review

6/10 Good

I was here for a business trip and was told this was the nicest hotel in the area. The location was convenient, food wasn’t bad, and it was overall a decent experience. Initially, our room smelled like a smoking room so we asked to change and they gladly and quickly changed for us. Service here was fine and I don’t have many complaints. There are some food options down the street that were not bad.
JENNYR, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Room are great, soundproofing needed to be improve as we still able to hear sound from outside
Tan, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

The check deals doesn’t have anyone who speaks English. I had ask a friend to help out. Almost no one speaks dangling at the hotel. Room service order was wrong and they didn’t understand what I wanted. I could go on, but it’s pointless. The hotel is extremely beautiful and the facilities are amazing, but the service is poor. The rooms could do with better cleaning specially carpets and toilet seats.
1-night business trip
Verified Expedia guest review

8/10 Very good

Great Value Hotel
Big nice room a but some have really weird design like having the sink facing the river. Still nice rooms!
Eddie, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Happy Stay 💕
Love love love. Thank you for upgrading my room. VIP rounge was very convenient. I stayed in the corner suite. I loved the bathtub with great view but, bedroom layout wasn’t my favorite
Euny, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

5 star hotel with good service and a stone throw to the zoo in panyu
tang, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Chateau River Guangzhou
luxurious hotel location somewhat outside of city. Higher end residential district, safely walk able it seems. very good service, various food sources local and international
andreas, 3-night business trip
Verified Hotels.com guest review