Our front desk hostess was very nice and helpfull. At 1st glance at our room door #333 it looked as if it had been pried open multiple times.Walk in and see the wooden headboard has a big oil spot on my wifes side of the king bed and my side has been wiped badly and left swirls. The tv was really bad with smudges,fingerprints and swirls.Our room window faced the west and the sun seemed to highlight alot of imperfections.There was what i would call a big green loogey on the ceiling at the hall bedroom intersection. At the pool the hot tub water was pretty bad and had plastic pieces floating in it.The pool water was a little clearer but still not good.The area around the pool and hot tub was filthy. In need of a deep cleaning. The grout between the pool and hottub had mold or mildew. The pop vending machines on the 1st and 3rd floors were out of order. I used the shower after pool time and found grout missing and silicone sealant areound the tub old and pulled away from the tub. The shower head was good and the water plenty hot.Everything was old and needs updating. The tv channels and the tv guide provided did not match up. There were many channels with no signal it was painfull to try and go thru the channels. Next morning the continental breakfast was good and even had biscuits and gravy,pancakes,bacon,sausage and scrambles.THE LADY ACTING LIKE THE BREAKFAST MANAGER WAS OVERHEARD BY MYSELF,MY WIFE AND SOME OTHER GUESTS TALKING VERY BADLY TO AN OLDER ASIAN CO WORKER.