All hotels in Playa del Carmen, Quintana Roo, Mexico
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Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen

4 stars4 stars
Prolongacion 5ta AvenidaMza 20 Lote 006, Playa del CarmenQROO77710Mexico, 800-491-6126
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Good3.9 / 5
  • Booked this resort for a second time and wouldn't go anywhere else. My girlfriend and I…Jan 26, 2017
  • Front desk staff could have been more friendly. Breakfast buffet was the same day after…Jan 24, 2017
929See all 929 Hotels.com reviews
From 7,674 reviewsTripAdvisor Traveller Rating

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $156
  • Deluxe Suite, Pool Access (Yucatan with Jacuzzi)
  • Deluxe Suite, Garden View (with Jacuzzi Mexico)
  • Deluxe Suite (Yucatan with Jacuzzi)
  • Suite With Jacuzzi and Outdoor Shower
  • Junior Suite, Garden View (Mexico)
  • Deluxe Suite, Pool Access (with Jacuzzi, Pool View)
  • Suite (with 2 Jacuzzis)
  • Family Club Room, Garden View
  • Family Club Room - Pool Access, Pool View
  • Deluxe Suite, Garden View (with jacuzzi)
  • Junior Suite, Garden View

At a glance

Key facts

Hotel size

  • This hotel has 674 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 12
  • Children's pool
  • Health club
  • Outdoor tennis courts - 6
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Water park access (surcharge)
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Conference space size (feet) - 5425
  • Conference space size (meters) - 504
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Recreation

On Site

  • Health club
  • Outdoor tennis courts - 6
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Motor boating on site
  • Playground on site
  • Rowing or canoeing on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Water park access (surcharge)

Nearby

  • Scuba diving nearby

Recent reviews

Good 3.9 /5 from 929 reviews

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Excellent4.0 / 5
Grand riviera princess
The grounds are beautiful but the furnishings have seen better days. The food was mediocre.
5 night trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Good3.0 / 5
The beds could've been more comfortable. It was pretty rough sleeping on it. And for some reason my bathroom had a smell of sewage coming from the bathroom but it wasn't super strong.
3 night trip with friends
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Good3.0 / 5
The hotel grounds, beach and pools were great. The room itself was not clean and smelled musty. The food was 3 star, at best. Room service is not included in the all-inclusive package. Neither was the kids pool area, ice cream shop or kids buffet. It cost about $7 per person extra per day. The bed was dirty in the first room we checked into. The food was subpar. The staff was extremely friendly and the drinks were good. Overall, this hotel is average at best. I would not stay here again and I would not recommend it with so many choices in the Cancun / Playa Del Carmen area.
7 night family trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Good3.0 / 5
If you want to hang out with a bunch of drunk college kids, this is your place. The property is MASSIVE. Don't count on the "shuttles every 15 minutes" as we literally saw none during our stay. The water at the beach is brown and the food is mediocre. We did enjoy the hot tub in the room, and it seems to be a good place for families with children. The burger bar at the beach and taco bar at the pool were pretty good.
2 night romance trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Excellent4.0 / 5
Nice hotel
The hotel by itself was really nice. The grounds were kept always clean and neat. We didn't really like the room because it was very bad smell coming out of the bed and pillows. Couldn't get rid of it for entire stay. But other than that room was good...very specious. The food was good. We always found something to eat but for people who are little picky in food the choices might look the same after 2-3 days. We did a la carte restaurants reservations but after 3rd dinner we agreed that food in buffet is much better. And the last but not the least-service was excellent! Stuff was so friendly and helpful all the time. They constantly do,clean,serve.
7 night family trip

See all reviews

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen

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