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Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen

4 stars
Prolongacion 5ta AvenidaMza 20 Lote 006, Playa del CarmenQROO77710Mexico, 800-491-6126
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Good3.9 / 5
  • The hotel by itself was really nice. The grounds were kept always clean and neat. We…Nov 2, 2016
  • Great place. Huge property but provide shuttle for those who need it. Lots of good…Oct 23, 2016
971See all 971 Hotels.com reviews
From 7,104 reviewsTripAdvisor Traveller Rating

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $142
  • Deluxe Suite, Pool Access (Yucatan with Jacuzzi)
  • Deluxe Suite, Garden View (with Jacuzzi Mexico)
  • Deluxe Suite (Yucatan with Jacuzzi)
  • Suite With Jacuzzi and Outdoor Shower
  • Junior Suite, Garden View (Mexico)
  • Deluxe Suite, Pool Access (with Jacuzzi, Pool View)
  • Suite (with 2 Jacuzzis)
  • Family Club Room, Garden View
  • Family Club Room - Pool Access, Pool View
  • Deluxe Suite, Garden View (with jacuzzi)
  • Junior Suite, Garden View

At a glance

Key facts

Hotel size

  • This hotel has 674 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of USD 32

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Water park
  • Number of outdoor pools - 8
  • Health club
  • Outdoor tennis courts - 6
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Water park access (surcharge)
  • Beach towels
  • Children's pool
  • Tennis on site
  • Spa tub
  • Swim-up bar
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms 7
  • Conference space size (feet) - 5422
  • Conference space size (meters) - 503.73
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Soccer
  • Tennis

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Verde - This buffet restaurant serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Vaqueria - This theme restaurant serves dinner only. Reservations are required.

Mamma Mia - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Fondue - This theme restaurant serves dinner only. Reservations are required.

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen’s small print

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of USD 32

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 971 reviews

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Good3.0 / 5
Maybe just OK
My family and I are perpetual vacationers, we take a week in Oct. We pick a different resort each year... we usually enjoy our stay and review them,so looking back this is the worst experience we have encountered, check in took forever. I traveled with a group, my check-in was a bit quicker as I stayed at the Family Suites, still could've of have been quicker, however they had one employee for check-in and for everything else, it was scorching hot, yet she managed to smile all the time so my hat's off to her; FFW my room, one elevator for the whole section, zigzag corridors; family friendly, I think not... mold smell, dead insects, My luggage took FOREVER even after my cousin went down personally, we were told ten minutes, 55 minutes later, my husband went to get them, they had no idea where it was, called the front desk and was transferred 3 times before Sandra chimed in and offered to take care of things, she offered me a change of rooms, which I took it was further down, but it was in the first floor. Thanks Sandra... Went swimming, the smell in the swim up bar was beyond disgusting, ends up sewage lines cross the bar, really?? They ran out of ice and limes?? The beach area also wreaked of sewer... Restaurants do not offer much variety, and being "Platinum" does NOT get you all top shelf liquor. FFW check-out, called bell station, we were told 10 minutes, 25 minutes later we walked our own luggage to check out. Much more, only a few characters left... DISAPPOINTING!!
4 night family trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Excellent service
Perfect for families with kids...
3 night family trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Best vacation ever.
it was the best vacation ever. Hotel hospitality, beaches, pools, restaurants were excellent. I am coming back for sure.
8 night family trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Excellent4.0 / 5
Lovely Summer Getaway at the Grand Riviera!
Booked a stay at the Grand Riviera with 2 other couples for a summer getaway. We booked Platinum suites initially while the other 2 couples booked the Platinum villa suites. When we arrived we learned that we had been upgraded to a villa as well for no additional charge! The villas are really the way to go if you enjoy relaxing by the pool. It is not as crowded as the main pools and the bathroom & bar are very close by. The atmosphere is relaxed and the cabanas are plentiful. We've never really booked a vacation with the sole purpose of relaxing but once we got to the villa pool we were set! The service there was exceptional and the workers went out of there way to make sure you were taken care of. The only downside for me was the food although I can understand being that it is an all-inclusive, if you've been on a cruise before that is what you should expect.
4 night romance trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Great Family Vacation 2016
Our family of 5 (age 17, 20, 22, and 2 parents) stayed at the Princess Riviera Platinum Resorts in 2 rooms. We truly enjoyed ourselves and would recommend it to anyone that is willing to relax and enjoy things as they happened. I would recommend only going as a Platinum guest. The resort is spread out but they have a train that comes by approx. every 30 min. It took us 7-10 min to walk from one end to the other. We got to see cats, Coates (raccoon family), and iguanas, not to mention the beautiful foliage. The beach is right next to the Platinum section, so you don’t need to walk far. The Platinum section is roped off and there were always plenty of lounge chairs. BBQ food is served all afternoon and there’s a soda fountain and a beach bar. In the Platinum section, someone comes by with drinks and food. The water is not very clear, and you have to be careful of rocks, and seaweed. They have a diving/snorkeling company right at the beach that took us snorkeling about 15 min away by boat. The people working at the restaurants are very professional and attentive. The food at the buffet is good, but making reservations at restaurants gives diversity. Our favorite restaurants were Le Fleur, La Fondue, and Miso. Room service does take 40 min but they deliver 24/7. We Wi-Fi was available free. We used Johnson and Johnson Baby Creamy Oil (green) for the mosquitos and did fine. On the day we went on an excursion, we sprayed our clothes with repellent.
5 night family trip

See all reviews

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen

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