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Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya

4 stars
Prolongacion 5ta AvenidaMza 20 Lote 006, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Good3.9 / 5
Location
Great location
Food
Food is all right
WiFi
Bad internet service
1022See all 1,022 Hotels.com reviews
From 6,340 reviewsTripAdvisor Traveller Rating

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya

Hotel Info: 866-539-8117

from $153
  • Deluxe Suite, Pool Access (Yucatan with Jacuzzi)
  • Deluxe Suite, Garden View (with Jacuzzi Mexico)
  • Deluxe Suite (Yucatan with Jacuzzi)
  • Suite With Jacuzzi and Outdoor Shower
  • Junior Suite, Garden View (Mexico)
  • Deluxe Suite, Pool Access (with Jacuzzi, Pool View)
  • Suite (with 2 Jacuzzis)
  • Family Club Room, Garden View
  • Family Club Room - Pool Access, Pool View
  • Deluxe Suite, Garden View (with jacuzzi)
  • Junior Suite, Garden View

At a glance

Key facts

Hotel size

  • This hotel has 674 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of USD 32

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 20 for 24 hours (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
  • Barbeque grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Water park
  • Number of outdoor pools - 8
  • Health club
  • Outdoor tennis courts - 6
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Water park access (surcharge)
  • Beach towels
  • Children's pool
  • Tennis on site
  • Spa tub
  • Swim-up bar
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms 7
  • Conference space size (feet) - 5422
  • Conference space size (meters) - 503.73
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Soccer
  • Tennis

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Wireless Internet access

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Verde - This buffet restaurant serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Vaqueria - This theme restaurant serves dinner only. Reservations are required.

Mamma Mia - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Fondue - This theme restaurant serves dinner only. Reservations are required.

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya’s small print

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of USD 32

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 20 for 24 hours (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 1022 reviews

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya
Excellent4.0 / 5
Great for families!
My family and I truly loved it there and had a fabulous time. There were two things I think that can improve and that is the food in the buffets. I think more options would be good. Secondly they shouldn't charge to take you out to 5th Avenue. I had to pay $50 each time we would go out and that can get expensive especially since I did not feel safe walking outside of the resort. Don't get me wrong we loved it there at the resort.
3 night family trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya
Excellent4.0 / 5
An excellent rating. Two disappointing experiences. (1) I arrived before1:30pm and could not get my room until 3:10pm (2) I had a Junior Suite that had an entrance to the swimming pool, but the cabanas faced the back patio watching your private enjoyment (3) I left my new swimsuit to dry on the back balcony after checkout. The hotel lost and found claims it wasn't found or turned in.
2 night family trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya
Excellent4.0 / 5
Nice grounds, budget-friendly, lots of choices!
Beautiful hotel, friendly staff, lots of people around. We had an awesome time! The food was generally ok, not fabulous but we could always find something we liked. There were a lot of activities to keep us busy every day, and the beach access was great.
3 night romance trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya
Outstanding5.0 / 5
Good time with good service
The resort was clean and pleasant to be at. The staff was extremely friendly and accommodating for all of our requests and questions. The location was nice and the beach was kept relatively tidy. The food was okay, not great...but that's what I generally expect at a resort. There was plenty of activities to partake in. The rooms were clean and kept up regularly. Not a fan of the pillows. All in all a good experience from someone who is not really a resort person.
4 night family trip
Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya
Outstanding5.0 / 5
Stayed here twice
Every employee was so nice & helpful. They all work so hard and the place is so clean.
5 night family trip

See all reviews

Grand Riviera Princess All Suites Resort & Spa All Inclusive, Riviera Maya

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