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All properties in Rotorua, Bay of Plenty Region, New Zealand

Cleveland Thermal Motel

3-star motel with outdoor pool, near Polynesian Spa

  • Free WiFi and free parking
From
$90

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  • Cleveland Thermal Motel
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Cleveland Thermal Motel. Image 1 of 46
1 / 46Cleveland Thermal Motel
113-119 Lake Road, Rotorua, 3010, Bay of Plenty, New Zealand
8.8.Fabulous.
  • Recommended place to stay for families Enjoyed our stay

    Oct 9, 2020

  • The room was relatively comfortable. Not the most comfortable bed we’ve found in hotels…

    Feb 25, 2020

See all 117 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Convenient
Safe
Quiet
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 31 smoke-free guestrooms
  • Daily housekeeping
  • 1 outdoor pool
  • Hot springs
  • Breakfast available
  • Terrace

For families

  • Cribs/infant beds (surcharge)
  • Playground on site
  • Kitchen
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave

What’s around

  • In Koutu
  • Polynesian Spa - 29 min walk
  • Rotorua Hospital - 9 min walk
  • St. Faith's Anglican Church - 11 min walk
  • Kuirau Park - 11 min walk
  • Tama-te-Kapua Meeting House - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Studio Apartment
  • One Bedroom Apartment
  • Two Bedroom Apartment
  • Three Bedroom Apartment
  • Family Two Bedroom Apartment
  • Pool View Two Bedroom Apartment
  • Family One Bedroom Apartment
  • Deluxe Studio

What’s around

Landmarks

  • In Koutu
  • Polynesian Spa - 29 min walk
  • Rotorua Hospital - 9 min walk
  • St. Faith's Anglican Church - 11 min walk
  • Kuirau Park - 11 min walk
  • Tama-te-Kapua Meeting House - 11 min walk
  • Matariki Hangi & Maori Cultural Performance - 15 min walk
  • Eat Street - 17 min walk
  • Rotorua Night Market - 22 min walk
  • Rotorua i-SITE Visitor Centre - 22 min walk
  • Sir Howard Morrison Performing Arts Centre - 22 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 12 min drive
map
See on map
113-119 Lake Road, Rotorua, 3010, Bay of Plenty, New Zealand

At a glance

Size

  • 31 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-8 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

The front desk is open daily from 8 AM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 7 days prior to check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

At the motel

Food and drink

  • Continental breakfast daily (surcharge)
  • Barbecue grills

Things to do

  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Playground on site

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 4
  • Garden
  • Picnic area
  • Terrace

Languages Spoken

  • English
  • Hindi
  • Indonesian
  • Malay

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of NZD 15 for adults and NZD 15 for children (approximately)
  • Late check-in between 8:00 PM and 10:00 PM can be arranged for an extra charge of NZD 30
  • Credit card charges are subject to an extra charge of 2.00 percent

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cribs/infant beds are available for NZD 15 per day
  • Guests must contact this property in advance to reserve cribs/infant beds

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 10:00 PM
  • Hot springs access available from 7:00 AM to 9:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 7 days prior to check-in.

Policies

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

  • Cleveland Thermal Motel Rotorua
  • Cleveland Thermal Motel Motel
  • Cleveland Thermal Motel Rotorua
  • Cleveland Thermal Motel Motel Rotorua
  • Econo Lodge Cleveland Hotel
  • Econo Lodge Cleveland Hotel Rotorua
  • Econo Lodge Cleveland Rotorua
  • Cleveland Hotel Rotorua
  • Cleveland Motel Rotorua
  • Cleveland Thermal Resort Rotorua
  • Cleveland Thermal Rotorua
  • Cleveland Thermal Resort

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Cleveland Thermal Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - 8 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Terrace kitchen (14-min walk).
  • Onsite recreation at Cleveland Thermal Motel includes hot springs. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Cleveland Thermal Motel also has a picnic area and a garden.
8.8.Fabulous.
  • 4.0.Fair

    Photos are not genuine

    Photos do not represent what your getting Traveling as a couple 4 beds squeezed into the room the sofa was extremely old and very dirty . Locaton was good though

    joseph, 2 night trip, Aug 26, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The Cleveland had a great price, but the experience was so good, we added two additional days to our stay. Brij and Ronette, the owners, are wonderful hosts. They provided great info on local activities, amenities and deals. The thermal pools and geothermal heated swimming pool we're so relaxing. We loved our visit to Rotorua and the Cleveland.

    PhoenixRoadie, 1 night family trip, Jun 27, 2019

    Verified Orbitz guest review

  • 8.0.Very Good

    Property was clean. Staff was friendly. AC was great. Pool was nice.

    2 night family trip, Feb 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We were so pleased with the warm welcome we received and how knowledgeable the owners were about the area, gladly sharing tips about places to see and things to do. The one-bedroom apartment we rented had recently been renovated, and the beds were very comfortable. To top it all off, the heated pool was huge and we were the only guests using it. Lovely!

    1 night trip with friends, Jan 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great place to stay.

    Great service. Decent location. Easy parking. Nice facilities. Highly recommend.

    KEITH R, 2 night romance trip, Jan 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Ill be back

    Great hotel, fantastic service and great hot pools. Also nice and quiet 👌

    Paul, 2 night business trip, Sep 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    We were upgraded to anothercroom that was available.. it had a newer kitchen

    Roimata, 1 night trip with friends, Sep 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The friendly welcome on arrival with a tour to the mineral pool n on site orientation.

    1 night romance trip, Aug 13, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Nice easy access to motel unit. Heated outdoor pool, close to town. Friendly staff. Warm, comfy beds. Good for families

    2 night family trip, Jul 14, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    Lovely clean room, had everything we needed and more! The pool was amazing, staff were super friendly, and we were close to everything!

    3 night family trip, Jul 11, 2021

    Verified Expedia guest review

See all 117 reviews