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WELLNESS HOTEL STEP, Prague

Hotelstars Union assigns an official star rating for properties in Czech Republic. This property is rated 4 star.
Malletova 1141Prague190 00Czech Republic, ‏‎800-491-6126
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Good3.5 / 5
Wellness Area
Great wellness & sports facilities
Cleanliness
Clean
Value for money
Fairly good value for money
Pool
Bad pool
410See all 410 Hotels.com reviews
From 668 reviewsTripAdvisor Traveller Rating

WELLNESS HOTEL STEP, Prague

Hotel Info: 866-539-8117

from $34
  • Single Room
  • Triple Room
  • Suite
  • Double Room
  • Deluxe Double Room
  • Quadruple Room
  • Family Room, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Also known as

  • Hotel Step
  • Hotel Step Wellness
  • Hotel Wellness Step
  • Step Hotel Wellness
  • Step Wellness Hotel
  • Wellness Hotel Step
  • Wellness Hotel Step Prague
  • Wellness Step Hotel
  • Wellness Step Prague

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CZK 15 per person, per night. This tax does not apply to children under 15 years of age.

Pet deposit: CZK 250 per night

  • Resort fee: CZK 15 per person, per night

Resort fee inclusions:

  • Breakfast

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs CZK 200 per day

Pets are allowed for an extra charge of CZK 250 per pet, per night

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • 5 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Indoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Bowling alley on site
  • Golf lessons on site
  • Golf driving range on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Use of nearby fitness center (discount)
  • Outdoor tennis courts - 3
  • Steam room
  • Tennis on site
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 19
  • Meeting rooms 19
  • Conference center
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

RESTAURANT GALERIE PRAHA - This restaurant serves breakfast, lunch, and dinner.

CAFE RESTAURANT BOHEMIA - This restaurant serves lunch and dinner.

GARDEN RESTAURANT - Onsite restaurant.

RESTAURACE SEZIO - This restaurant serves lunch and dinner.

RESTAURANT AROMA - This restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner.

Recreation

On Site

  • Fitness facilities
  • Indoor tennis courts - 3
  • Outdoor tennis courts - 3
  • Sauna
  • Steam room
  • Tennis on site
  • Bowling alley on site
  • Golf lessons on site
  • Golf driving range on site
  • Racquetball/squash on site
  • Tennis lessons on site

WELLNESS HOTEL STEP, Prague’s small print

Also known as

  • Hotel Step
  • Hotel Step Wellness
  • Hotel Wellness Step
  • Step Hotel Wellness
  • Step Wellness Hotel
  • Wellness Hotel Step
  • Wellness Hotel Step Prague
  • Wellness Step Hotel
  • Wellness Step Prague

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CZK 15 per person, per night. This tax does not apply to children under 15 years of age.

Pet deposit: CZK 250 per night

  • Resort fee: CZK 15 per person, per night

Resort fee inclusions:

  • Breakfast

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs CZK 200 per day

Pets are allowed for an extra charge of CZK 250 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 410 reviews

WELLNESS HOTEL STEP, Prague
Poor1.0 / 5
Disappointment
No way 4 stars hotel very unhappy with this hotel. I booked family room: we had double room with little 3rd bed by the wall. It wasn't even double bed, it was two single beds and very small room. When tried to complained, the manager was never available. Food very avaradge as well. Also, they claimed that they have swimming pool and other sport facilities. When we arrived we have been told that the swimming pool is completely seper and there is extra fee to use it. We never seen extra fees for using swimming pool. That was very disappointing experience as we were looking forward the swimming pool. There is nothing around and the town is quite far. Never go there again!!!!!!
2 night trip
WELLNESS HOTEL STEP, Prague
Fair2.0 / 5
Bad Hotel from Hotel.com
BAD!BAD!BAD! In the site Hotel.com : is written "climate control" but IT ISN'T! It's very HOT in the room !!! The hotel is located near the railway and during the day and during the night there is much noise! In the breakfast the food is bad and tasteless ! For each hour you must pay in the indoor pool and for the WiFi in the room. Not 4**** !!! maybe...3***
2 night romance trip
WELLNESS HOTEL STEP, Prague
Poor1.0 / 5
very poor hotel, poor customer care
very poor hotel, poor customer care
1 night trip with friends
WELLNESS HOTEL STEP, Prague
Poor1.0 / 5
bad service
They moved me to other Hotel which was much worse and cheaper. The reason they said was lack of rooms. At the same time they had available rooms on other websites.
1 night trip with friends
WELLNESS HOTEL STEP, Prague
Poor1.0 / 5
The biggest dissapointed in Prague
After checking our IDs recepcionist informed us that because of technical problems there are no rooms for us and we will be transferred to the other hotel. The other Hotel was much worse: Relax Hotel Inn is much smaller and located near the crossroads; - very bad service; - very low temerature in rooms; - no hairdryer (We did no have hairdryer in the room and we did not get any when we were asking recepcionist. We were said that other guest have already took all the hairdryers); - broken shower; - bad condition of the toilet. Addionally they didn't answer for a claim.
1 night trip with friends

See all reviews

WELLNESS HOTEL STEP, Prague

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