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Best Western Plus Atrea Hotel & Suites, San Antonio

2.5 stars
3635 Crooked TrailSan AntonioTX78227United States of America, ‏‎866-925-8648
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Excellent4.4 / 5
Breakfast
Tasty breakfast
Vibe
Awesome vibe
Room
Great room
Food
Food is all right
192See all 192 Hotels.com reviews
From 543 reviewsTripAdvisor Traveller Rating

Best Western Plus Atrea Hotel & Suites, San Antonio

Hotel Info: 866-925-8648

from $110
  • Suite, 1 King Bed, Non Smoking, Kitchenette
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, Multiple Beds, Non Smoking, Kitchenette
  • Suite, 1 King Bed, Accessible, Kitchen
  • Standard Room, Non Smoking (1 Bed)
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Standard Room, 2 Queen Beds, Accessible, Bathtub
  • Suite, 2 Queen Beds, Non Smoking, Kitchenette
  • Suite, 1 King Bed, Accessible, Kitchenette
  • Standard Room, Non Smoking (2 Beds)
  • Suite

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

In the hotel

Food and drink
  • Free hot/cold buffet breakfast
Things to do
  • Outdoor pool
  • Fitness facilities
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • Tours/ticket assistance
Facilities
  • Number of buildings/towers - 1
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Recent reviews

Excellent 4.4 /5 from 192 reviews

Best Western Plus Atrea Hotel & Suites, San Antonio
Poor1.0 / 5
Charged three times for my stay and no refund.
Check in took over 30 minutes with only one person ahead of me. The hallways smell like stale water/mildew. The beds have sharp metal corners no longer covered by fabric paneling that will cut shins and knees, so watch the little ones. The beds and pillows were okay. I found hair on both beds that did not belong to my family. The elevator breaks often. I came home after my trip to find that I had been charged two additional times for my entire stay without prior notification or authorization. Best western will not refund it despite the account reflecting the charges. I had to file a dispute through my bank. Thank goodness I had extra funds or my trip would have been ruined.
3 night family trip
Best Western Plus Atrea Hotel & Suites, San Antonio
Good3.0 / 5
The Devil is in the Details
When I read nitpicky hotel reviews, I often think that the reviewer is stuck on tiny details that don't matter. Well, sometimes those picky details DO matter in the overall impression. Such is the case of BW+ Atrea. Upon arrival I noticed the landscaping outside this newish hotel had been planted and then forgotten...unkempt and unattractive. A late check-in on a Saturday night probably meant we got one of the last rooms to be let (No. 414), so that may explain why there was a missing bath mat (towel), a mildewy tub/shower and torn sheer draperies. There was a strange oil slick on the outside of the bathroom door...like old furniture polish gone wrong, and the wood vanity shelving was splintered and damaged. I had no success in finding the TV channel guide, which frustrated me, but I will take the rap for "user error" on that one. Singularly, these complaints are insignificant, but when they are all taken into account they add up to a lack of care, poor management and a generally bad impression...especially in a newer property. That said, the staff were friendly, the obligatory free breakfast was plentiful and tasty, and the bed comfortable. BW+ Atrea will be a winner with just a little attention to the details.
2 night romance trip
Best Western Plus Atrea Hotel & Suites, San Antonio
Outstanding5.0 / 5
Great location for attending BMT graduation.
4 night family trip
Best Western Plus Atrea Hotel & Suites, San Antonio
Excellent4.0 / 5
Need towel racks in bathroom
4 night family trip
Best Western Plus Atrea Hotel & Suites, San Antonio
Outstanding5.0 / 5
Great Lackland graduation stay
We chose this hotel because it was near Lackland AFB and we were going to our son's graduation. The best part about this hotel was the breakfasts! They even served it early on the graduation days. The hotel was clean and everyone was friendly and helpful. The bar and sitting areas with tv's were also nice for convening with friends and family in the evenings.
5 night family trip

See all reviews

Best Western Plus Atrea Hotel & Suites, San Antonio

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