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Oumpalace Hotel & SPA

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Reception
Executive Suite | Premium bedding, minibar, in-room safe, desk
Deluxe Single Room | Premium bedding, minibar, in-room safe, desk
Superior Double Room | Premium bedding, minibar, in-room safe, desk
Deluxe Single Room | Premium bedding, minibar, in-room safe, desk

Overview of Oumpalace Hotel & SPA

Oumpalace Hotel & SPA

4.0 star property
4-star Casablanca hotel with full-service spa, connected to a shopping centre

7.2/10 Good

107 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Spa
  • 24/7 front desk
The price is €98
Price available on 02/01/2023
Map
12 Rue Kamal Mohamed, Casablanca, 20000

Room options

About this area

What's nearby

  • In Casablanca City Center
  • Port of Casablanca - 7 min drive
  • Hassan II Mosque - 10 min drive
  • Ain Diab Beach - 22 min drive
  • Morocco Mall - 28 min drive

Getting around

  • Casablanca (CMN-Mohammed V) - 48 min drive
  • Casablanca Mers Sultan Station - 6 min drive
  • Casablanca Facultes Station - 9 min drive
  • Casa Voyageurs Station - 11 min drive
  • Marche Central Station - 4 min walk
  • Mohamed Diouri Station - 10 min walk
  • Place Nations Unies Station - 10 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • 新龙门饭店Restaurant Le Nouveau Dragon - 3 min walk
  • Casa José - 3 min walk
  • Brasserie La Tour - 3 min walk
  • Petit Poucet - 3 min walk
  • Snack Amine - 4 min walk

About this property

Oumpalace Hotel & SPA

Oumpalace Hotel & SPA offers an airport shuttle (available 24 hours) for EUR 30 per vehicle one-way. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Le RIF, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 3 coffee shops/cafes, a sauna and a steam room. Fellow travellers say good things about the helpful staff and breakfast. The property is only a short walk to public transportation: Marche Central Station is 4 minutes and Mohamed Diouri Station is 10 minutes.

Languages

Arabic, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free on-site extended parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 2 restaurants
  • 3 coffee shops
  • Coffee/tea in a common area
  • BBQs
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Use of nearby fitness centre

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk
  • Television in common areas
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Dining

Le RIF – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours.
Montreux – This restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.83 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 11 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Oum Palace Hotel Casablanca
Oum Palace Hotel
Oum Palace Casablanca
Oum Palace
Oum Palace Hotel Spa
Oumpalace Hotel & SPA Hotel
Oumpalace Hotel & SPA Casablanca
Oumpalace Hotel & SPA Hotel Casablanca

Frequently asked questions

Does Oumpalace Hotel & SPA offer free cancellation for a full refund?
Yes, Oumpalace Hotel & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Oumpalace Hotel & SPA?
As of 4 December 2022, prices found for a 1-night stay for 2 adults at Oumpalace Hotel & SPA on 5 December 2022 start from €98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Oumpalace Hotel & SPA?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Oumpalace Hotel & SPA?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Oumpalace Hotel & SPA?
Yes, there's free self, valet and extended parking. Parking spaces may be limited.
Is an airport shuttle service offered by Oumpalace Hotel & SPA?
Yes, an airport shuttle is available. The charge is EUR 30 per vehicle one-way.
What are the check-in and check-out times at Oumpalace Hotel & SPA?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Oumpalace Hotel & SPA and nearby?
Oumpalace Hotel & SPA has a spa and a steam room.
Are there restaurants at or near Oumpalace Hotel & SPA?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Casa José (3-min walk), Brasserie La Tour (3-min walk) and Petit Poucet (3-min walk).
What's the area around Oumpalace Hotel & SPA like?
Oumpalace Hotel & SPA is in Casablanca City Center, a short 4-minute walk from Marche Central Station and 5 minutes' walk from Central Market of Casablanca.

Overall score and ratings

7.2

Good

7.5/10

Cleanliness

7.5/10

Staff & service

8.3/10

Amenities

6.9/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

Amazing staff at this hotel. The hotel is new and bright, the rooms are big and well priced. They kept my suitcase for 3 weeks before I would check in.
Aleem, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Thomas, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Ray, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very helpful, wonderful staff. Clean, quiet rooms.
Lillian, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Quick, efficient, clean, friendly and courteous staff.
Vernon, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Pleasant stay
We had an overnight stay in Casablanca. We didn’t need anything too fancy for our stay. This hotel was perfect. It was modern with a good location and friendly staff. Based in central Casablanca and not far from the train station. If visiting Casablanca and needing to use a taxi use the Petit Taxis (they are red) and ask for the metre / counter. It cost us 10dirhams to return to the station whereas we paid 70 dirhams to get to the hotel.
Rajeshwari, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Will be better
I think this hotel is just a few months from being very good - but the work was not quite finished, so there were some smell issues, bug issues - I feel like in 3-4 months they will have it all figured out…
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The property was close to train station
Jibreel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was close to train station. It was also close to pizza hut and other local restaurants
Jibreel, 1-night trip
Verified Expedia guest review

6/10 Good

Good in Géneral but not perfect as 4 Stars services !! arriving at the hotel after a long trip, with 2 small kids .The receiption was not professional( both of the two girls no welcoming or smile , any more :-) no public relations come cross rude loud .We were very tired from the trip and wanted to be able to check-in, drop our bags, shower and rest . Unfortunately when we arrived the unwelcoming lady at the front desk told us that there is no reservation under my name,at this point I was irritated. thanks god the general manager comes and fixed the issue but on the other way we got More extra charges for 2 small child ( infant included ) because There are not on my reservation doc ( which is right because off the expedia app issues , but on the otherside , every familly knows that we do not paid for child under 4 ans ( even in 5 stars hotels ressorts :-) , talking by experience , on the positive side the general manager was so freindly and very respectful and take care of our reservation and took the time to fix every thg no coffee or tea capsules and even no bottle of water was not placed in the room as expected I understand that the hotel needs to make money from everything and anything but this is a very unprofessional way to pay 600 DH for a shower hhh ( not a SPA )my wife and i was very disapointed , obviously not expected from a 4 stars hotel, On the positive side, the room was clean,all stuff except the both girls at reception was so freindly and very welcoming.
Youssef, 2-night family trip
Verified Expedia guest review