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All properties in Puerto Aventuras, Quintana Roo, Mexico

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Puerto Aventuras beachfront property with free water park and spa

  • Free buffet breakfast, free WiFi, and free parking
From
$384

Image gallery

  • Swim-up bar
  • Swim-up bar
  • Beach
  • Outdoor Pool
  • Swim-up bar
Swim-up bar. Image 1 of 52
1 / 52Swim-up bar
Carretera Cancun-Chetumal KM 72, Puerto Aventuras, 77710, QROO, Mexico
8.0.Very Good.
  • The resort property was very clean and the staff was extremely helpful. The service was…

    Aug 25, 2021

  • Everything was beautiful and clean. All the staff are very friendly and make you feel…

    Aug 25, 2021

See all 112 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Transportation options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 577 guestrooms
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools

What’s around

  • On a private beach
  • Puerto Aventuras Golf Club - 28 min walk
  • Puerto Aventuras Marina - 35 min walk
  • CEDAM Museum - 36 min walk
  • Oasis Beach - 40 min walk
  • Kantenah Lagoon - 2.6 mi / 4.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Platinum Sky Terrace, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Diamond, one king bed
  • Deluxe Gold king bed
  • Rock Suite Platinum
  • Rock Royalty Level - Deluxe platinum, 1 king bed
  • Deluxe Gold king bed PURE allergy-friendly

What’s around

Landmarks

  • On a private beach
  • Puerto Aventuras Golf Club - 28 min walk
  • Puerto Aventuras Marina - 35 min walk
  • CEDAM Museum - 36 min walk
  • Oasis Beach - 40 min walk
  • Kantenah Lagoon - 2.6 mi / 4.1 km
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Ecopark Kantun Chi - 3.1 mi / 5 km
  • Xpu-ha Beach - 5.7 mi / 9.2 km
  • Xplor Theme Park - 8.7 mi / 14 km
  • Xcaret Eco Theme Park - 9.2 mi / 14.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Airport shuttle (surcharge)
map
See on map
Carretera Cancun-Chetumal KM 72, Puerto Aventuras, 77710, QROO, Mexico

At a glance

Size

  • 577 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 40 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Caters to adults only
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Miniature golf on site
  • Pilates classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service

Things to enjoy

  • Private spa tub
  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving excursions
  • Spa/beauty facilities and services

Spa

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.

Los Gallos - This restaurant specializes in Mexican cuisine.

Dive - This poolside bar serves light fare only.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Miniature golf on site
  • Pilates classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Free water park access

Nearby

  • Golfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • COVID-19 testing fee (PCR screening): USD 150 per person, per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 90.00 per room (roundtrip)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 150 per pet, per stay
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property requires that all guests aged 2 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay).

On-site PCR COVID-19 testing is available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

  • Hard Rock Hotel Riviera Maya Adults Solidaridad
  • Hard Rock Riviera Maya Adults Only
  • Hard Rock Riviera Maya Adults Only Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults
  • Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults All Inclusive
  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive
  • Hard Rock Riviera Maya Adults
  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon.
  • Yes, there are 9 onsite restaurants, featuring international cuisine and poolside dining. Nearby restaurants include Ranchero Kiki (3.1 mi), Bamboo Cafe & Smoothies (3.6 mi), and Cafe Ole (3.7 mi).
  • Yes, an airport shuttle is available. The charge is USD 90.00 per room roundtrip.
  • Have fun with onsite activities like rock climbing and ziplining, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive also has 7 bars, a nightclub, and a private beach, as well as a waterslide, a fitness center, and spa services.
8.0.Very Good.
  • 10.0.Exceptional

    excellent service ,friendly and professional staff but property need to be refresh and include more entertaining ,we had a good time despite hurricane Grace hit Cancun on early thursday morning definitely I recommend this hotel.

    5 night trip, Aug 15, 2021

    Verified Expedia guest review

  • 6.0.Good

    Food / Reservations / VIP / Covid

    Was not impressed with the food, making reservations for dinner was very hard and barely had dinner with my group of friends. I also have Hotels.com Gold and it was impossible to get all of my VIP perks that I was promised with my reservation. Was surprised to see the night club and night life was all inside during the highest Covid time in Mexico. My group still managed to have a good trip just some stuff they should think about changing.

    7 night trip with friends, May 26, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    For Hard rock I expected more for the price point. This is my 4th time to riviera Maya and went for a wedding. I would not book this place. For starters the breakfast buffet is usually my favorite but it was limited in selection. Lunch was very limited also. Mostly buffet items and grilled fried foods at the pools. Dinner required reservations with French being surprisingly good. hibachi was also decent. The best part was the music. Always good music playing everywhere. Live music in the evening was also very good. We stayed heaven side and The rooms were nice with terrace. The walk is very far to the hacienda side and we have to go to that side a lot because most things happen on that side. Overall an ok experience. I would not recommend.

    3 night romance trip, Apr 29, 2021

    Verified Orbitz guest review

  • 8.0.Very Good

    Awsome

    5 night romance trip, Apr 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hard Rock Hotel amazing staff and customer service! You guys rock!!

    5 night family trip, Apr 17, 2021

    Verified Expedia guest review

  • 6.0.Good

    We booked an adults only resort trip for my husband and I. Needless to say it was not that. There was more kids than adults everywhere, at the pool, lobby, restaurants, beach, even though the Heaven side should be adults. I wish we had know that, we would’ve booked a different resort that was more quiet and enjoyable. Or I would’ve brought my kids. The amenities are great, but communication is terrible. Trying to figure out dinner reservations and COVID testing was a pain, I came on a vacation, not to stand in line for an hour and get terrible information. The food is great, the drinks very good, but obviously with COVID it makes some things a challenge. Our room was great, but not as clean as expected. No bathrobes as advertised, no kleenex, fridge was not restocked for 3 days, cleaned only once and then they showed up again at 9pm to clean when we are going to bed. The resort has lots of potential, but needs to get better organized and make more clear communication at check in.

    3 night romance trip, Mar 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Best Hotel ive ever been to, will be back in december, this time with my kids

    1 night romance trip, Mar 7, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Awesome!

    This resort did a phenomenal job at following the CDC guidelines and made everyone feel safe and secure while still ensuring that all guests have a fantastic experience. Pros - Zen and El Toro had very good food. - All staff members were extremely tentative to our part of 16 people. (Alex - Waiter at the adult beach, Luis and Erik - golf cart transporters) went absolutely above and beyond to help us with anything needed. - Room was very clean (stayed in sky terrace - worth the extra $100) Cons - Scheduled COVID test for 10:30 and had to wait an hour to get the test done. (Results were fast but be sure to check that they spelt your name correctly and have the correct date listed that the test was performed) Airport was hesitant to let us board flight. - Unfortunately, we did not know that the family side of the resort was closed for remodeling due to a storm so the adult side was everyone. (We did find an adults only beach but the main pool was quite crowded) - Not all restaurants are open and we were not able to get into some. (Be sure to make reservations the first day) This was my third time at this resort and would absolutely go back.

    Jodi, 5 night trip with friends, Mar 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Food, staff, hotel was great definitely stay here again.We had a great time.

    3 night romance trip, Feb 28, 2021

    Verified Expedia guest review

  • 6.0.Good

    The hotel is very big and covid restrictions were not followed. People were not wearing masks in bars or by the pool. The first room we got was extremely loud and we were up until 3.30am.

    4 night trip with friends, Feb 11, 2021

    Verified Expedia guest review

See all 112 reviews