8/10 Very Good
Jul 4, 2022
No Room Service, Bar, or Restaurant.
We were told upon check-in that there was no room service. I understand that this is "for our protection" during covid, but I think it has become a convenient excuse at this point to lay off staff and not have to rehire. Called down to the desk for fresh towels and it took two more requests throughout the day to get them.
The front desk staff were very courteous and professional, and the free breakfast was top notch. The location of the hotel is excellent to access the downtown. Just for your information, there is no bar and restaurant, but the website says otherwise.
Overall, the lack of room service is a black eye on what would have been a fantastic stay.
Jay, 3-night trip
Verified Hotels.com guest review