Cambria Hotel Minneapolis Maple Grove, Maple Grove

I specifically chose this hotel because of ALL of the positive reviews. The positives - the front desk staff are friendly, the breakfast buffet has a nice selection and variety of foods, maintenance promptly fixed a problem with our TV. The problems - our room had not been sufficiently cleaned before we arrived. I called this to the attention of someone in guest services and was told housekeeping would address it the next day. The next day housekeeping did not address the issue from the day before and barely touched our room - to their credit they did restock the bathroom. I went to front desk and reported my concerns and was told they needed to check with housekeeping and someone would get back to me - Never heard back from housekeeping nor from anyone at the front desk following up on my concerns. When I checked out I reiterated my concerns and my disappointement with the lack of follow-through, to which I was again told “After the manager and head of housekeeping have their meeting this morning, someone will call you”. Needless to say - I never received a call Was this a flukey stay or poor customer service? I’ve stayed at other Cambria Suites before and have been thoroughly impressed, however with this stay I was quite disappointed. In retrospect - I should have requested a different room. With so many good reviews, I felt confident this was a good choice and was going to be an excellent stay... NOT SO, I wish I’d gone with my second-choice hotel for this trip.

I travel fairly frequently and this is one of the best hotels I've ever stayed at! The staff was extremely friendly. I got texts both days checking in to make sure everything was good. The room (single king) far exceeded my expectations. It was immaculate and comfortable. Everything from check in to check out was smooth and seamless. I'll be staying here whenever I come to Minneapolis. Highly recommend.

This was my first stay at a Cambria and although the room service has some improving, the staff was very friendly and the hotel was very cozy. The first night their I was informed that room service was not available and had to pick my order up downstairs at the restaurant, only later learning from the front desk staff that should not have happened. The following two nights my orders were wrong, one corrected by the front desk staff and the other I didn't bother with informing anyone as it was my last night.

The hotel was very nice. Rooms comfortable. Buffet breakfast generous. Coffee available all day. Had dinner there our first night. Food was outstanding. Only problem we had was with housekeeping. First day there they forgot to clean our room. We had to ask for toilet tissue. Last day they left no hand towels. Other than that, we enjoyed out stay.

I did request a rollaway and on check in at 10 pm was told they were none available however when I got to my room it was in there waiting for us which was a very pleasant surprise. I always do a room check and found a ponytail laying between the mattress and the box spring which usually means cleaning is lacking. There is also debris on the chair between the cushion and the frame and when we pulled out the hide-a-bed we found some loose change along with a plastic bottle cap and debris. We had to leave early the next morning and the hotel was not prepped and ran out of breakfast. He is in a very easy location right off the interstate and the rooms are very large. I did receive a discount off my room when I let them know my concerns regarding cleanliness. It was nothing that made me need to change rooms but it definitely could have been cleaner.