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SureStay Hotel by Best Western Jacksonville South

Photo gallery for SureStay Hotel by Best Western Jacksonville South

Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace

Overview of SureStay Hotel by Best Western Jacksonville South

SureStay Hotel by Best Western Jacksonville South

2.5 star property
No-frills hotel in Southside

6.8/10 Good

548 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
  • Refrigerator
The price is €88
Price available on 01/01/2023
Map
5018 University Boulevard West, Jacksonville, FL, 32216
Main amenities
  • Daily housekeeping
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Vending machine
  • Self-serve laundry
  • TV in a common area
For families
  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Southside
  • TIAA Bank Field - 9 min drive
  • St. Johns Town Center - 9 min drive
  • VyStar Veterans Memorial Arena - 9 min drive
  • Mayo Clinic Florida - 17 min drive
  • Jacksonville Zoo and Gardens - 19 min drive
  • Jacksonville Naval Air Station - 26 min drive
  • Jacksonville Cruise Terminal - 25 min drive

Getting around

  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional) - 36 min drive
  • Jacksonville Station - 16 min drive

Restaurants

  • The French Pantry - 17 min walk
  • Luigi's Italian American - 19 min walk
  • Mojo's BBQ - 3 min drive
  • Noura Cafe - 3 min drive
  • Waffle House - 3 min drive

About this property

SureStay Hotel by Best Western Jacksonville South

At SureStay Hotel by Best Western Jacksonville South, you'll be within a 10-minute drive of St. Johns Town Center and TIAA Bank Field. Free perks include WiFi and self-parking. Fellow travellers like the helpful staff and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 84 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 2 per room, up to 80 lbs)*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Travelling with children

  • Children stay for free (see details)

What to do

  • Free use of nearby fitness centre

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Pillow-top mattress
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 50 per stay
  • Pets are allowed for an extra charge of USD 15.00 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Super 8 Jacksonville South Lodge
Super 8 Jacksonville South
Super 8 Jacksonville South Hotel Jacksonville
Super 8 Wyndham Jacksonville South Lodge
Super 8 Wyndham Jacksonville South
Surestay By Best Jacksonville
SureStay Hotel by Best Western Jacksonville South Hotel
SureStay Hotel by Best Western Jacksonville South Jacksonville

Frequently asked questions

Does SureStay Hotel by Best Western Jacksonville South offer free cancellation for a full refund?
Yes, SureStay Hotel by Best Western Jacksonville South does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at SureStay Hotel by Best Western Jacksonville South?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at SureStay Hotel by Best Western Jacksonville South?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 80 lbs per pet. There's a charge of USD 15.00 per accommodation, per night, and there's also a deposit of USD 50 per stay. Service animals are exempt from fees.
Is parking offered on site at SureStay Hotel by Best Western Jacksonville South?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Hotel by Best Western Jacksonville South?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at SureStay Hotel by Best Western Jacksonville South?
No, this hotel doesn't have a casino, but bestbet Orange Park (22-min drive) is nearby.
What is there to do at SureStay Hotel by Best Western Jacksonville South and nearby?
Recommended spots to visit include Museum of Science and History (5.1 mi) and Jacksonville Museum of Modern Art (5.9 mi), along with TIAA Bank Field (6.3 mi) and Cummer Museum of Art and Gardens (6.3 mi).
Are there restaurants at or near SureStay Hotel by Best Western Jacksonville South?
Yes. Nearby restaurants include Waffle House (2.3 mi), Whataburger (2.4 mi) and Dunkin' (2.4 mi).
Does SureStay Hotel by Best Western Jacksonville South have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around SureStay Hotel by Best Western Jacksonville South like?
SureStay Hotel by Best Western Jacksonville South is a short 10-minute walk from Promenade Shopping Center and 13 minutes' walk from Merill Road Shopping Center.

Overall score and ratings

6.8

Good

7.3/10

Cleanliness

7.6/10

Staff & service

6.5/10

Amenities

6.7/10

Property conditions & facilities

6.3/10

Eco-friendliness

8/10 Very good

nice hotel
We were definitely comfortable enough. We enjoyed our one night stay even though just outside of our front door there was a business that made some noise at 7:00 AM. The front desk attendant did not speak english very well if at all but understood enough to get by. He was friendly. We were disappointed when they did not offer a toothbrush/toothpaste. One of us forgot their toothbrush. Most hotels offer hygiene products just in case a customer forgot something.
Linda, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Best Western? Not even close!!!
My brother was being admitted to Brooks spinal rehabilitation center. My wife made the reservation due to the location and Best Western name brand. This was the most awful Best Western hotel I have EVER stayed in. Had it not been late evening after getting my brother settled at Brooks, I would have left. Exposed wiring, leaking tub complete with moldy ceiling and rusty tub. Simply awful. Best Western would to well to remove their brand from this hotel...
Linda, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Book and stay only as a last resort!
The room was clean and comfortable could not find the TV remote had fallen behind the bureau and once we found it the TV would not work. This is a very old hotel with room doors that open outside not very secure and way too high priced!
James, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Do not stay here
My stay was very poor. We arrived in the early morning around 2:00 am. The service staff knocked on my door several times starting around 10:00 am. Check out was not until 11:00am. I had 3 rooms and ask them not to disturb my colleagues. They did not listen and basically kick us out of our rooms. This is the worst hotel I ever stayed at. Please do your self a favor and do not stay at this hotel.
Michael, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Find another place to stay!!
The entrance to the hotel (really motel) did not have a ramp curve. Got a whole in my tire on the way in. Instead of starting our vacation we were looking for a tire shop. It is a a 2 story motel with the doors on the outside. The room itself looks like the picture but it is nothing like a Best Western.
Annamari, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Perfect!
The room we stayed in was a pet friendly room! And let me tell you was it beautiful. No pet smells, the room was clean. Its very quite there. Only thing i would've changed was the bed. It was a little hard. But overall great place for the price. And $15.00 pet rent nightly.
Alfred, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Minnie, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Don’t go here
It was not a great location. It’s across from a gun store and strip club and just about 50 yards from a sex store. The bathroom toilet paper holder was broken and falling off and the walls did not allow me a good cell connection and the wifi didn’t work. Overall very disappointed
2-night trip
Verified Hotels.com guest review

4/10 Fair

Very dated hotel. Electrical outlets did not work. Amentites shotty at best.
Robert, 2-night family trip
Verified Expedia guest review

2/10 Poor

Expedia shouldn't host a hotel-motel on their site. Toilet was leaking at the bottom of the toilet all on the floor, the sewer smelled like it was backing up, i almost ripped the faucet out of the tub, turning on the shower. Picture is not what it looks like. Ceilings looked like they were going to fall in, carpet looked old and dingy. Its in a very sketchy part of town with prostitute walking around parking lot. Terrible
Sherry, 1-night romance trip
Verified Expedia guest review