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SureStay Hotel by Best Western Jacksonville South

Photo gallery for SureStay Hotel by Best Western Jacksonville South

Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace

Overview of SureStay Hotel by Best Western Jacksonville South

SureStay Hotel by Best Western Jacksonville South

2.5 star property
No-frills hotel in Southside

6.8/10 Good

560 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
  • Refrigerator
Map
5018 University Boulevard West, Jacksonville, FL, 32216

Room options

About this area

What's nearby

  • In Southside
  • TIAA Bank Field - 9 min drive
  • St. Johns Town Center - 9 min drive
  • Mayo Clinic Florida - 17 min drive
  • Jacksonville Zoo and Gardens - 19 min drive
  • Jacksonville Naval Air Station - 26 min drive
  • Jacksonville Cruise Terminal - 25 min drive

Getting around

  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional) - 36 min drive
  • Jacksonville Station - 16 min drive

Restaurants

  • The French Pantry - 17 min walk
  • Luigi's Italian American - 19 min walk
  • Mojo's BBQ - 3 min drive
  • Noura Cafe - 3 min drive
  • Waffle House - 3 min drive

About this property

SureStay Hotel by Best Western Jacksonville South

At SureStay Hotel by Best Western Jacksonville South, you'll be within a 10-minute drive of TIAA Bank Field. Free perks include WiFi and self-parking. Fellow travellers like the helpful staff and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 84 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 2 per room, up to 80 lb per pet)*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Travelling with children

  • Children stay for free (see details)

What to do

  • Free use of nearby fitness centre

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Pillow-top mattress
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 50 per stay
  • Pets are allowed for an extra charge of USD 15.00 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Super 8 Jacksonville South Lodge
Super 8 Jacksonville South
Super 8 Jacksonville South Hotel Jacksonville
Super 8 Wyndham Jacksonville South Lodge
Super 8 Wyndham Jacksonville South
Surestay By Best Jacksonville
SureStay Hotel by Best Western Jacksonville South Hotel
SureStay Hotel by Best Western Jacksonville South Jacksonville

Frequently asked questions

Does SureStay Hotel by Best Western Jacksonville South offer free cancellation for a full refund?
Yes, SureStay Hotel by Best Western Jacksonville South does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SureStay Hotel by Best Western Jacksonville South?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Jacksonville South on 9 February 2023 start from €90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SureStay Hotel by Best Western Jacksonville South?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at SureStay Hotel by Best Western Jacksonville South?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 80 lb per pet. There's a charge of USD 15.00 per accommodation, per night, and there's also a deposit of USD 50 per stay. Service animals are exempt from fees.
Is parking offered on site at SureStay Hotel by Best Western Jacksonville South?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Hotel by Best Western Jacksonville South?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at SureStay Hotel by Best Western Jacksonville South?
No, this hotel doesn't have a casino, but bestbet Orange Park (22-min drive) is nearby.
What is there to do at SureStay Hotel by Best Western Jacksonville South and nearby?
Recommended spots to visit include Museum of Science and History (5.1 mi) and Jacksonville Museum of Modern Art (5.9 mi), along with TIAA Bank Field (6.3 mi) and Cummer Museum of Art and Gardens (6.3 mi).
Are there restaurants at or near SureStay Hotel by Best Western Jacksonville South?
Yes. Nearby restaurants include Waffle House (2.3 mi), Whataburger (2.4 mi) and Dunkin' (2.4 mi).
Does SureStay Hotel by Best Western Jacksonville South have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.

Reviews

6.8

Good

7.3/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.7/10

Property conditions & facilities

6.3/10

Eco-friendliness

Reviews

8/10 Very good

Pleasant stay and fair for the price range.
We had 6 rooms and 22 people in our group. The rooms were clean and the beds were very comfortable. The hotel is an older building but the renovations are satisfactory. Breakfast choices were limited but you could get a decent bite to eat. The building is in a rougher area of Jacksonville but we felt fine staying here. Sam did an excellent job, courteous and helpful.
Robert, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Karina, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Briana, 2-night trip
Verified Hotels.com guest review

8/10 Very good

nice hotel
We were definitely comfortable enough. We enjoyed our one night stay even though just outside of our front door there was a business that made some noise at 7:00 AM. The front desk attendant did not speak english very well if at all but understood enough to get by. He was friendly. We were disappointed when they did not offer a toothbrush/toothpaste. One of us forgot their toothbrush. Most hotels offer hygiene products just in case a customer forgot something.
Linda, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Best Western? Not even close!!!
My brother was being admitted to Brooks spinal rehabilitation center. My wife made the reservation due to the location and Best Western name brand. This was the most awful Best Western hotel I have EVER stayed in. Had it not been late evening after getting my brother settled at Brooks, I would have left. Exposed wiring, leaking tub complete with moldy ceiling and rusty tub. Simply awful. Best Western would to well to remove their brand from this hotel...
Linda, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Broken drawer, bathroom door sticks on the floor, tv not clear picture. Room needs to be refurbished
Verified Expedia guest review

4/10 Fair

Verified Expedia guest review

10/10 Exceptional

Everything was really clean and employees were really kind.
Verified Expedia guest review

4/10 Fair

Book and stay only as a last resort!
The room was clean and comfortable could not find the TV remote had fallen behind the bureau and once we found it the TV would not work. This is a very old hotel with room doors that open outside not very secure and way too high priced!
James, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Picture are not accurate
Kevin, 1-night family trip
Verified CheapTickets guest review