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Oaks Gateway on Palmer, South Townsville

4.5 starsThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
2 Dibbs StreetSouth TownsvilleQLD4810Australia
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Excellent4.3 / 5
Room
Room is all right
Location
Great location
Pool
Great pool
Service
Fantastic service
137See all 137 Hotels.com reviews
From 376 reviewsTripAdvisor Traveller Rating

Oaks Gateway on Palmer, South Townsville

from $89
  • Standard Room
  • Standard Apartment, 2 Bedrooms
  • Hotel Room (No Housekeeping Service)
  • Apartment, 1 Bedroom (Unserviced)
  • Apartment, 2 Bedrooms, Kitchen
  • Room (Unserviced)
  • Hotel Room
  • Apartment, 1 Bedroom
  • Apartment, 2 Bedrooms Kitchen (No Housekeeping)
  • Apartment, 2 Bedrooms (Unserviced)

At a glance

Key facts

Hotel size

  • This hotel has 92 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. This hotel’s reception is open 24 hours from Tuesday to Saturday and from 6 AM to 11 PM on Sundays and Mondays. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Free self parking

Also known as

  • Gateway Oaks
  • Oaks Gateway
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: AUD 75.00 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Rollaway beds are available for AUD 44 per night

Cribs/Infant beds are available for AUD 20.00 per night

WiFi is available in guestrooms for AUD 18.00 per 24-hour period (rates may vary)

WiFi is available in public areas for AUD 18.00 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for AUD 18.00 per 24-hour period (rates may vary)

In the hotel

Things to do
  • Outdoor pool
  • Fitness facilities
Services
  • Front desk (limited hours)
Facilities
  • Year Built 2009
  • Elevator/lift

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • TV
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Connecting/adjoining rooms available

Oaks Gateway on Palmer, South Townsville’s small print

Also known as

  • Gateway Oaks
  • Oaks Gateway
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: AUD 75.00 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Rollaway beds are available for AUD 44 per night

Cribs/Infant beds are available for AUD 20.00 per night

WiFi is available in guestrooms for AUD 18.00 per 24-hour period (rates may vary)

WiFi is available in public areas for AUD 18.00 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for AUD 18.00 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 137 reviews

Oaks Gateway on Palmer, South Townsville
Outstanding5.0 / 5
Everything you need for a stay in Townsville
The room was everything we needed. There was nothing bad or in poor quality at our hotel and it was closely located to everything we needed. Plus, we were not charged twice for the hotel. When we checked out, the hotel didn't charge us even though we had already paid hotels.com like we had happen in New Zealand.
3 night romance trip
Oaks Gateway on Palmer, South Townsville
Outstanding5.0 / 5
Very Convenient Location
Had a great stay at Oaks on Palmer. Great room, comfortable, great location near a lot of restaurants, bars, markets and strand. Pool area was great place to hang out.
3 night romance trip
Oaks Gateway on Palmer, South Townsville
Good3.0 / 5
Enjoyable stay
Positives Friendly staff Nice pool - shame about 6 loungers for the entire hotel Good kitchen, able to cook own Christmas meal within room. Foxtel Good location! Negatives: Reception isn't open after hours. This then requires any issues with room to be fixed up in the morning when arriving after hours. Washing machine on upstairs could be heard before going to bed and waking up. 2 pillows on Bed -2 singles together and uncomfortable in near the middle Wifi unusable- 30 minutes free daily or pay a crazy amount if you require
1 night romance trip
Oaks Gateway on Palmer, South Townsville
Excellent4.0 / 5
Almost perfect but the Wifi
We stayed 1 night at Townsville as a stop between Airlie Beach and Cairns. Do not stay longer for holidays or even skip it. The hotel room was very good (2 bedrooms, 2 bathrooms, kitchen & living room, balcony), very clean, secured parking. Everything was perfect except the service. You'd have to pay 5$ for every 30 min (one device only), after the free of charge first 30 min. If you'd stay 1 month, you'd be charged with 270 $ !!! This service was supposed to be included (wifi connection) in hotels.com. When we mentioned it, we were told that we were connected to Wifi as planned (meaning to the access router) but not forwarded to internet ! Is that a joke ? This hotel should take that into consideration to avoid such complaint.
1 night family trip
Oaks Gateway on Palmer, South Townsville
Excellent4.0 / 5
Convenient to CBD and restaurants.
Very nice room, but shame that despite asking for a high-level room, we were put on level 5 (really only 3 levels above the major road just below !
2 night romance trip

See all reviews

Oaks Gateway on Palmer, South Townsville

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