Two main issues with this hotel:
1. VIP Package did not get recognized and fully honored until the third day in my seven day/six night stay. They first refused to recognize, I had to escalate in order to obtain what I booked and paid for.
2. Cold shower during the entire stay. Raised the issue in first day, and every day until check out. The hotel promised to fix but never got anything done. It's not until the night before check out they finally told me that it was unfixable, including providing the ideal temperature level to help them better understand how their hot water temperature wasn't satisfactory. They kept on saying they understood and would fix but never did, nor had the courage to admit the issue and own up responsibilities.
Raised the issue to the management seeking partial refund and got refused. They turned around making a scene and situation as if they were doing me a favor when in reality it's them who fell short in honoring the VIP package as well as the standard hot shower temperature. I don't appreciate their lack of transparency, and irresponsible and ineffective way of handling/address these two main issues.
All hotel staff had professional attitude with courtesy.
I don't feel comfortable recommending this hotel.
This hotel is over-rated.