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Reviews

9.0

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Thomas, 14-night trip
Verified Hotels.com guest review

10/10 Exceptional

richard, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
Excellent hotel, very good service. Clean, quiet and some interesting decor. Good location as well. Shower pressure is excellent and cappuccino at breakfast was very good.
Tobie, 6-night business trip
Verified Hotels.com guest review

2/10 Poor

Two main issues with this hotel: 1. VIP Package did not get recognized and fully honored until the third day in my seven day/six night stay. They first refused to recognize, I had to escalate in order to obtain what I booked and paid for. 2. Cold shower during the entire stay. Raised the issue in first day, and every day until check out. The hotel promised to fix but never got anything done. It's not until the night before check out they finally told me that it was unfixable, including providing the ideal temperature level to help them better understand how their hot water temperature wasn't satisfactory. They kept on saying they understood and would fix but never did, nor had the courage to admit the issue and own up responsibilities. Raised the issue to the management seeking partial refund and got refused. They turned around making a scene and situation as if they were doing me a favor when in reality it's them who fell short in honoring the VIP package as well as the standard hot shower temperature. I don't appreciate their lack of transparency, and irresponsible and ineffective way of handling/address these two main issues. All hotel staff had professional attitude with courtesy. I don't feel comfortable recommending this hotel. This hotel is over-rated.
Ina, 6-night business trip
Verified Expedia guest review

10/10 Exceptional

Good hotel
Verified Expedia guest review

10/10 Exceptional

Great location! 15min walk to Taipei 101. Also walking distance to a night market and metros nearby. The room, staff and properties were great! Will recommend!
Verified Expedia guest review

8/10 Very good

The deco is different. Eclat is a little different than the "normal" hotels in your expectation. Overall, the hotel is small in public area. The room is nice and big though. Location is good. About 5-10 minutes walk to a MRT station. Taxi or Uber is a better option as their fare is very reasonable. The hotel maybe more suited for business or young travelers. For normal family, a more traditional hotel maybe better.
Danlin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Brian, 1-night trip
Verified Expedia guest review

8/10 Very good

The property and rooms are outstanding. I love staying here and I’ll be again soon. The issue I had was with one member of the front desk team that didn’t seem to know or had heard of the Mandarin Oriental Hotel where my dinner was being held. Even after showing him the website and Google maps he still couldn’t relay the information to the taxi company and the driver had no idea where to go. In the end I took an Uber and was 20 mins late to a venue 10 mins away! The rest of the staff are superstars!!!
Verified Expedia guest review

10/10 Exceptional

Always enjoy my stays there. Great location, great vibe excellent service
Chris, 1-night business trip
Verified Expedia guest review