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Soluxe Hotel Almaty

Photo gallery for Soluxe Hotel Almaty

Standard Double Room, City View | Room amenity
Standard Double Room, City View | Terrace/patio
Standard Twin Room, 2 Single Beds, City View | Premium bedding, down duvets, minibar, in-room safe
Standard Twin Room, 2 Single Beds, City View | Premium bedding, down duvets, minibar, in-room safe
Suite, City View | Living room | LED TV

Overview of Soluxe Hotel Almaty

Soluxe Hotel Almaty

4-star property
4-star hotel in Medeu District with restaurant and bar/lounge

7.6/10 Good

4 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Avenue N.Nazarbayev 110/60, Almaty, Almaty, 050000

Room options

About this area

What's nearby

  • In Medeu District

Getting around

  • Almaty (ALA-Almaty Intl.) - 30 min drive
  • Almaty Station - 13 min drive
  • Almaly - 7 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Merci - 3 min walk
  • Entrecôte - 4 min walk
  • Pomodoro - 4 min walk
  • Daredzhani - 5 min walk
  • SMUG Burger Bar - 5 min walk

About this property

Soluxe Hotel Almaty

Soluxe Hotel Almaty offers an airport shuttle (available 24 hours) for KZT 4500 per person one-way. Guests can visit the fitness centre for a workout or grab a bite to eat at Han, which serves breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge, a terrace and a garden. The property is only a short walk to public transportation: Almaly is 7 minutes away.

Languages

Chinese (Mandarin), English, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 102 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:30 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site parking only available on request
  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast 7:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting rooms
  • Conference space (1414 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • Fitness centre

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Handrails in stairwells
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • Russian

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Han – This restaurant serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: KZT 15000.0 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Airport shuttle transfer per adult: KZT 4500 (one-way)
  • Airport shuttle transfer per child: KZT 4500 (one-way), from 7 to 18 years old

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 4500 per person (one-way)

Children & extra beds

  • Airport shuttle service for children up to age 6 costs KZT 0
  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Guests must contact this property in advance to reserve on-site parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards and cash.

Also known as

Soluxe Hotel Almaty
Soluxe Almaty
Soluxe Hotel Almaty Hotel
Soluxe Hotel Almaty Almaty
Soluxe Hotel Almaty Hotel Almaty

Frequently asked questions

Does Soluxe Hotel Almaty offer free cancellation for a full refund?
Yes, Soluxe Hotel Almaty does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Soluxe Hotel Almaty?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Soluxe Hotel Almaty?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Soluxe Hotel Almaty?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Soluxe Hotel Almaty?
Yes, an airport shuttle is available. The charge is KZT 4500 per person one-way.
What are the check-in and check-out times at Soluxe Hotel Almaty?
You can check in from 2:00 PM - 5:30 AM. Check-out time is noon.
Is there an on-site casino at Soluxe Hotel Almaty?
No, this hotel doesn't have a casino, but Casino Zodiak (24-min drive) is nearby.
What is there to do at Soluxe Hotel Almaty and nearby?
Soluxe Hotel Almaty has a fitness centre and a garden.
Are there restaurants at or near Soluxe Hotel Almaty?
Yes, Han offers al fresco dining. Nearby restaurants include Merci (3-min walk), entrecôte (4-min walk) and Pomodoro (4-min walk).
What's the area around Soluxe Hotel Almaty like?
Soluxe Hotel Almaty is in Medeu District, a short 7-minute walk from Almaly and 3 minutes' walk from Zenkov Cathedral.

Reviews

7.6

Good

7.5/10

Cleanliness

7.5/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Good

Good 3 star hotel.
A 3 star hotel at best. Limited seating for breakfast. Location is excellent with good restaurants and bars nearby. Good 3 star hotel.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel i Almaty
Hotellet har rigtig mange asiatiske gæster. Det ligger tæt på Astana Square hvor der er mange gode restauranter. Personalet er rigtig søde og hjælpsomme.
Thomas, 4-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel is nice, clean and confortable, but is a hotel for the Chinese community (you will enjoy, Chinese TV channels, not many in English, Chinese breakfast), I stayed only one night so I did mind much about it, but i have difficult to sleep due to some noisy neighbors which after complaining at front desk they continue with their noisy attitude at 3 AM
Aitor, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

ZHEN, 2-night business trip
Verified Hotels.com guest review