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Marina Palace Hotel & Congress Hall

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Double Room Single Use | Minibar, in-room safe, desk, cots/infant beds
Terrace/patio
Balcony
Double or Twin Room, Sea View | Minibar, in-room safe, desk, cots/infant beds
Double Room Single Use | Minibar, in-room safe, desk, cots/infant beds

Overview of Marina Palace Hotel & Congress Hall

Marina Palace Hotel & Congress Hall

4.0 star property
Beach hotel in Aci Castello with spa, restaurant

6.8/10 Good

68 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
Map
Via Provinciale 1, Aci Trezza, Aci Castello, CT, 95026

Room options

About this area

What's nearby

  • Heart of Aci Castello
  • Mount Etna - 32 min drive

Getting around

  • Catania (CTA-Fontanarossa) - 37 min drive
  • Cannizzaro Station - 8 min drive
  • Acireale Station - 12 min drive
  • Catania Acquicella Station - 14 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Il Covo Marino - 5 min walk
  • Mythos - 5 min walk
  • Cafè Solaire - 6 min walk
  • Il Moro di Trezza - 6 min walk
  • Eden Bar - 6 min walk

About this property

Marina Palace Hotel & Congress Hall

A great choice for a stay in Aci Castello, Marina Palace Hotel & Congress Hall features a rooftop terrace and offers an airport shuttle (available 24 hours) for EUR 50 per vehicle. Guests can visit the spa to indulge in massages, body wraps or facials, and Marina Restaurant Gourmet serves breakfast and dinner. A bar/lounge, a health club and a fitness centre are other highlights at this upmarket hotel.

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 10:30 PM
  • Express check-out available
  • Early check-in subject to availability
  • Check-out time is 10:30 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 5 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Pilates classes
  • Shopping
  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby
  • Sailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Conference space (10226 square feet)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2002
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Health club
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Cot/infant bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam. The spa is open daily.

Dining

Marina Restaurant Gourmet – This restaurant serves breakfast and dinner.
Roof the Top – On-site restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

Optional extras

  • Local cuisine breakfast is offered for an extra charge of EUR 3.99 for adults and EUR 3.99 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 50 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of EUR 30.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 30.00 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for EUR 10.0 per night
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Parking

  • Self-parking costs EUR 5 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Marina Palace Hotel Congress Hall Aci Castello
Marina Palace Congress Hall Aci Castello
Marina Palace & Congress Hall
Marina Palace Hotel & Congress Hall Hotel
Marina Palace Hotel & Congress Hall Aci Castello
Marina Palace Hotel & Congress Hall Hotel Aci Castello

Frequently asked questions

Does Marina Palace Hotel & Congress Hall offer free cancellation for a full refund?
Yes, Marina Palace Hotel & Congress Hall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Marina Palace Hotel & Congress Hall?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Marina Palace Hotel & Congress Hall?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per day.
Is parking offered on site at Marina Palace Hotel & Congress Hall?
Yes. Self-parking costs EUR 5 per day.
Is an airport shuttle service offered by Marina Palace Hotel & Congress Hall?
Yes, an airport shuttle is available. The charge is EUR 50 per vehicle one way.
What are the check-in and check-out times at Marina Palace Hotel & Congress Hall?
You can check in from 3:00 PM - 10:30 PM. There's a charge of EUR 30.00 for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge of EUR 30.00 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Marina Palace Hotel & Congress Hall and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes pilates. Indulge in a treatment at the spa and enjoy other amenities such as a Turkish bath and a garden.
Are there restaurants at or near Marina Palace Hotel & Congress Hall?
Yes, there's an on-site restaurant, Marina Restaurant Gourmet. Nearby restaurants include Il Covo Marino (5-min walk), Mythos (5-min walk) and Cafè Solaire (6-min walk).
Does Marina Palace Hotel & Congress Hall have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Marina Palace Hotel & Congress Hall like?
Marina Palace Hotel & Congress Hall is located near Cyclops Beach, only a short 6-minute walk from Ionian Sea and 5 minutes' walk from Il Covo Marino.

Overall score and ratings

6.8

Good

7.5/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

4.9/10

Eco-friendliness

2/10 Poor

We had a horrible experience! We arrived at around 20.30 and were greeted in the parking by the manager. We were informed that the lift was not working and were escorted to the reception through the service door. We paid for our stay (2 nights) and immediately we were informed that the AC was not working. Of course this was a problem for us as it was a heatwave. They insisted on showing us the room as they were convinced that once we would see the room we would decide to stay. The room's décor was outdated and extremely hot so we were offered a room at a nearby hotel for the first night until the AC was fixed. We were informed that we were the only guests which felt very weird but understandable given the state of the so called hotel. The manager offered us a junior suite with sea view due at the other hotel due to the inconvenience and invited us back at the Marina hotel the next night as the AC would have been fixed by then. We were assured that this other hotel was accessible on foot however it turned out to be 25 minutes away on foot which is not as close as we told. We struggled to find this other hotel as it was in the middle of nowhere not in the center where we wished to stay. We checked in at this hotel and were then shown to our room which was in a state of complete disrepair. The next day we left Aci Trezza and found another hotel as we did not want to return to Marina Hotel. Wasted money, stay away!!
2-night romance trip
Verified Expedia guest review

4/10 Fair

Could not control air cond...thus room was uncomfortable . Requested at main desk for adjustment, still did not work. Floors not clean.
1-night trip
Verified Expedia guest review

4/10 Fair

Disappointing Hotel in a decent location
The hotel building and rooms are good. Spacious, clean with a good maid service. It doesn't offer 4 star service. The reception staff are lovely but hopeless. They could not help with trips and didn't even know that there was a bus service with a stop outside the hotel to Catania. They made no attempt to provide gluten free and dairy free products for us despite my requesting it on the booking and subsequently when we were there...which really isn't good enough as these things are available from the little supermarket in the same street. The buffet breakfast was sad, limited and repetitive -certainly not 4 star...and we had to provide our own. The car park below should be free for guests. Once again I got conflicting information from reception about paying for it. One person said I could pay at the end of my stay at check out, another said I had to pay the man in the car park...and final settlement of car park and local tax had to be in cash? Is this a 4 star hotel or a street trader? Not able to use credit card. Absurd. Overall poor service from what could be a lovely hotel. Need to sharpen their act with respect to guests needs and be more helpful about local knowledge and improve the food on offer.
Bruce, 7-night trip
Verified Expedia guest review

6/10 Good

Breakfast
Nice room but regarding services specily breakfast not much choice on the table and we asked for hot drink in the morning but person in charge could not make simple capicciono
Verified Hotels.com guest review

8/10 Very good

Satisfied
Nice hotel, nice staff, and nicely located. I would like to improve breakfast. Airport shuttle service is very convenient but it consists of a taxi 50 EUR not negotiable which is too expensive for a distance of 15.5 km!
Verified Hotels.com guest review

6/10 Good

Timing for breakfast and more choice on breakfast tables chioice resturant
Verified Expedia guest review

8/10 Very good

Beach location.
We had a wonderful week, the only thing that the hotel lacked was something for the children to do, such as a pool table or games room.
Verified Ebookers guest review

8/10 Very good

Off The Trail
While booking the room I gave the operator the address of the Relative where I would be staying so as to be nearby. He said it was very close that was NOT TRUE it was a half hour drive each way to go see them and made it very inconvienent to visit traveling that far and spending an Hour a day driving back and forth was very iritating.
Verified Expedia guest review

2/10 Poor

Struttura poco manutenzionata con gravi problemi all'impianto elettrico e di condizionamento
Marco, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Siamo stati bene, grande comodità il parcheggio e la posizione
Valeria, 6-night romance trip
Verified Expedia guest review