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Riu Emerald Bay All Inclusive, Mazatlan

3.5 stars3.5 stars
Calzada Camaron SabaloZona Costera Cerritos 3404, MazatlanSIN82110Mexico, 800-491-6126
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Excellent4.0 / 5
Room
Room is all right
Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
316See all 316 Hotels.com reviews
From 3,072 reviewsTripAdvisor Traveller Rating

Riu Emerald Bay All Inclusive, Mazatlan

Hotel Info: 866-539-8117

from $347
  • Double Room
  • Suite Jacuzzi Vista al Mar Mexico
  • Standard Europe
  • Standard Latam
  • Standard Doble Vista al Mar Mexico
  • Suite Jacuzzi Ocean View
  • Double Room, Ocean View
  • Family Room
  • Junior Suite Vista al Mar Mexico
  • Standard Room
  • Habitacion Familiar Vista al Mar Mexico

At a glance

Key facts

Hotel size

  • This hotel has 716 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Also known as

  • Emerald Bay Riu
  • Riu Emerald
  • Riu Emerald Bay
  • Riu Emerald Bay All Inclusive
  • Riu Emerald Bay All Inclusive Mazatlan
  • Riu Emerald Bay Mazatlan

Policies

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Unscheduled early departures will result in a full penalty. For more details, please contact the office using the information on the reservation confirmation received after booking.

In the hotel

Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Health club
  • Spa treatment room(s)
  • Steam room
  • Nightclub
  • Swim-up bar
  • Sauna
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Number of meeting rooms - 3
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 28594
  • Conference space size (meters) - 2656.466
  • Computer station
Services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Stay connected
  • Desk
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Recreation

On Site

  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Water skiing on site
  • Windsurfing on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby

Riu Emerald Bay All Inclusive, Mazatlan’s small print

Also known as

  • Emerald Bay Riu
  • Riu Emerald
  • Riu Emerald Bay
  • Riu Emerald Bay All Inclusive
  • Riu Emerald Bay All Inclusive Mazatlan
  • Riu Emerald Bay Mazatlan

Policies

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Unscheduled early departures will result in a full penalty. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 316 reviews

Riu Emerald Bay All Inclusive, Mazatlan
Fair2.0 / 5
Will not go back
First I want to say the employees there were very nice and the suite was nice. Good part. Would I go back NO. Mold on the ceiling in the shower, I always leave a couple of dollars tip for house cleaning and on one day I had to call the desk and have them finish it. They said the normal person doing it might have had the day off. SO what. On 27 January we use the Jacuzzi tubs (balcony and inside) the water was all brown with dirt in it also sink water and shower?????. They need a pool area for adults only besides the swim up bar pool (NO KIDS) and no smoking. Really sucked when you find a nice spot poolside and out comes a cigarette and loud kids. Now about the food. It is ALL buffet, even the reservation two restaurants and the worst part ALL the food was luke warm. I got two dished that were fresh and Hot. Fried eggs and a paella which was very good. I will be writing the cooperate office as I have stayed at other all Inclusives and it was all done right. This is a serious review and repeat customers is what makes a good business. Another issue is they play very loud music on the beach in the evening that goes on till late in the evening. Even being on the 20th floor there was no escape even with the doors closed. If you want a total party scene goo for it. But they should cater to everyone a little bit. I spoke with some other older couples and they have been there a few time and will not be coming back also. We were age 63 and 64 but still like to do fun things and relax
6 night romance trip
Riu Emerald Bay All Inclusive, Mazatlan
Outstanding5.0 / 5
Great Hotel overall, best if you had a car.
Best stay in Mazatlan ever...
4 night romance trip
Riu Emerald Bay All Inclusive, Mazatlan
Outstanding5.0 / 5
Incredible
Incredible stay. My kids didn't want to leave. The only setback was being so far from the plaza and shopping areas. The hotel itself was remarkable. We were completely spoiled there. Wish we could have stayed longer.
4 night family trip
Riu Emerald Bay All Inclusive, Mazatlan
Outstanding5.0 / 5
Getaway
Awsome place to stay service was excellent. All inclusive with option of two other restaurants with reservations. Every night a show for entertainment. This was truly a great experience can't wait to come back. Beach access and fours pools and one adult pool with bar access ahhhhhh that vacationing.....
3 night family trip
Riu Emerald Bay All Inclusive, Mazatlan
Outstanding5.0 / 5
Family vacation
Can't go wrong with All Inclusive! The only negative is, the beach currents were too dangerous at the time of our stay (early June). Everything else the resort had to offer was excellent! I would definitely stay here again, my kids loved it!
3 night family trip

See all reviews

Riu Emerald Bay All Inclusive, Mazatlan

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