All hotels in Mazatlan, Sinaloa, Mexico
1 room, 2 adults

Riu Emerald Bay All Inclusive, Mazatlan

3.5-star3.5 stars
Calzada Camaron SabaloZona Costera Cerritos 3404, MazatlanSIN82110Mexico, 800-491-6126

La Florida beachfront resort with 4 restaurants, spa
  • Free hot/cold buffet breakfast, free WiFi in lobby, and free parking
  • Collect nightsFor every 10 nights, get 1 free!
Good7.8
Service
Fantastic service
Vibe
Awesome vibe
Food
Delicious food
Bar and Beverages
Standard bar
390See all 390 Hotels.com reviews
From 3,511 reviewsTripAdvisor Traveller Rating

Riu Emerald Bay All Inclusive, Mazatlan

Hotel Info: 866-539-8117

  • Double Room
  • Double Room, Ocean View
  • Family Room
  • Suite Jacuzzi Ocean View
  • Standard Doble Vista al Mar Mexico
  • Standard Room
  • Standard Latam
  • Standard Europe
  • Junior Suite Vista al Mar Mexico
  • Suite Jacuzzi Vista al Mar Mexico
  • Habitacion Familiar Vista al Mar Mexico
  • Double Room
  • Double Room, Ocean View (B2C)
  • Family Room
  • Suite, Jetted Tub, Ocean View (B2C)

At a glance

Key facts

Hotel size

  • This hotel has 716 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is 11 AM
  • Express check-in/out
There is no front desk at this property. There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 4 restaurants
  • 4 bars/lounges
  • Swim-up bar
  • Poolside bar
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Swim-up bar
  • Steam room
  • Pool umbrellas
  • Sauna
  • Billiards or pool table
Working away
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 28594
  • Conference space size (meters) - 2656.466
  • Computer station
Services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Renova Spa has 6 treatment rooms. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Riu Emerald Bay All Inclusive, Mazatlan’s small print

Also known as

  • Emerald Bay Riu
  • Riu Emerald
  • Riu Emerald Bay
  • Riu Emerald Bay All Inclusive
  • Riu Emerald Bay All Inclusive Mazatlan
  • Riu Emerald Bay Mazatlan

Policies

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the health club or spa tub.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 190 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Riu Emerald Bay All Inclusive, Mazatlan

Landmarks

  • On the beach
  • Mazagua Aquatic Park - 2 min walk
  • Cerritos Beach - 7 min walk
  • Witches Beach - 9 min walk
  • Mazatlan International Center - 2.6 mi / 4.2 km
  • Galerias Mazatlan - 4.3 mi / 7 km
  • El Cid Country Club Golf Course - 5.6 mi / 9.1 km
  • Golden Zone - 5.8 mi / 9.3 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 38 min drive
  • Free self parking

Recent reviews

Good 7.8 From 390 reviews

Riu Emerald Bay All Inclusive, Mazatlan
Poor2.0
BAD!
Food was terrible, service was poor.
A Traveler, us3 night trip
Riu Emerald Bay All Inclusive, Mazatlan
Poor2.0
Too many people for the facilities
The staff is hard working and friendly. The room overlooked the ocean and was ok. However, the hotel is too big for the facilities. they are supposed to have four restaurant, but one of the restaurants was closed the whole time we were there and the two specially restaurants were difficult to get reservations even though when you looked inside, only half of the tables were in use. On the last day we were there, the two specialty restaurants were shut down completely for cleaning. In the buffet restaurant, we got jostled around because too many people trying to get food. The bars were the same situation. Two of the bars were shut down the whole time we were there so the other bars were crowded and not enough bartenders to service the people. We were there on the off season, I would hate to think of what this hotel is like in the busy season. We will not return to this hotel and I do not recommend it.
Robert, usRomance trip
Riu Emerald Bay All Inclusive, Mazatlan
Good6.0
Average All inclusive.
Just average for an All-Inclusive resort. Property is far away from town. Reservations required for 'fancy' restaurants and must get in line at 7am day of, we were unable to get the Mexican restaurant the first day so settled for Asian and second day went down at 6:40am and did not get a reservation at either, terrible! Food at buffet was actual good though. Elevators had horrible wait times (up to 25min) during peak hours. Double bed rooms are small and the two beds are pushed together so basically have a king bed with a crack. Extra bed never came. No Free WiFi. Pool service was great but lobby staff had the mentality of 'that's not my job, ask that person' multiple times.
JAIME, us3 night family trip
Riu Emerald Bay All Inclusive, Mazatlan
Good6.0
Needs improvement, specially on staff training
We have stayed at other Riu Resorts, and I'll be honest we were a little bit disappointed, mostly by some of the staff, it seems like we were an inconvenience to them, in one case in particular in the restaurant at breakfast time, we were seat at a table, the table was still dirty from the previous guests, we ask the server kindly if they can clean our table, she quickly replied it has already been cleaned! So we just grab some napkins and clean it ourselves after that she would not come to our table to remove the plates that we have already used, we felt very uncomfortable. Also at the pool bar one of the bar tenders made a very rude and condescending comment when we ordered a drink. We were on vacation so we tried to make the best out of it. Also the elevators are extremely slow, sometimes we had to wait over 15 minutes just to get to the lobby in most cases we just end up using the stairs. But overall the food was great, the housekeepers were very kind, and the resort is actually very well kept.
Christian, us4 night family trip
Riu Emerald Bay All Inclusive, Mazatlan
Poor2.0
worse hotel ever.
horrible
Eduardo Perez, us4 night trip

See all reviews

Riu Emerald Bay All Inclusive, Mazatlan

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