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Pan Pacific Melbourne

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Exterior
Premium bedding, minibar, in-room safe, desk
Yarra Suite (Club Access) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Yarra Suite (Club Access) | Premium bedding, minibar, in-room safe, desk

Overview of Pan Pacific Melbourne

Pan Pacific Melbourne

5.0 star property
Luxury hotel with restaurant, connected to the convention center, near Melbourne Convention and Exhibition Centre

9.2/10 Superb

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Lounge area
The price is $167
Price available on 1/3/2023
Map
2 Convention Centre Place, Melbourne, VIC, 3006

Room options

About this area

What's nearby

  • In Melbourne Central Business District
  • Crown Casino and Entertainment Complex - 8 min walk
  • Melbourne Convention and Exhibition Centre - 1 min drive
  • Marvel Stadium - 6 min drive
  • SEA LIFE Melbourne - 5 min drive
  • Collins Street - 7 min drive
  • Spirit of Tasmania Ferry Terminal - 10 min drive
  • AAMI Park - 7 min drive
  • Queen Victoria Market - 10 min drive
  • Princess Theatre - 14 min drive
  • Rod Laver Arena - 10 min drive

Getting around

  • Melbourne, VIC (MEB-Essendon) - 21 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Avalon Airport (AVV) - 43 min drive
  • Spotswood Station - 8 min drive
  • Southern Cross Station - 16 min walk
  • Flinders Street Station - 23 min walk
  • Flagstaff Station - 26 min walk

Restaurants

  • Plus 5 - 2 min walk
  • Bangpop - 3 min walk
  • Akachochin - 3 min walk
  • Pud Thai Vs Pho - 5 min walk
  • Hooks at the Yarra - 5 min walk

About this property

Pan Pacific Melbourne

Pan Pacific Melbourne offers a great location, putting you within just a 10-minute walk of Crown Casino and Entertainment Complex. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Dock 37 Bar and Kitchen, which serves breakfast and dinner. Other highlights at this luxurious hotel include a bar/lounge, a snack bar/deli, and a terrace. Fellow travelers say great things about the comfortable beds and comfortable guestrooms.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 396 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 3:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered onsite self parking (AUD 24 per day)
  • Secured covered onsite valet parking (AUD 59 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • Shopping mall on site

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Stair-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Vietnamese

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Mini-fridge
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Dining

Dock 37 Bar and Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Cafe Orr - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Dock 37 Bar and Kitchen - This bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 44 for adults and AUD 19.50 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AUD 65.0 per night

Parking

  • Covered self parking costs AUD 24 per day
  • Covered valet parking costs AUD 59 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne Melbourne
Pan Pacific Melbourne Hotel Melbourne

Frequently asked questions

Does Pan Pacific Melbourne offer free cancellation for a full refund?
Yes, Pan Pacific Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pan Pacific Melbourne?
As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at Pan Pacific Melbourne on Jan 3, 2023 start from $167, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Melbourne?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pan Pacific Melbourne?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Pan Pacific Melbourne?
Yes. Self parking costs AUD 24 per day. Valet parking costs AUD 59 per night.
What are the check-in and check-out times at Pan Pacific Melbourne?
You can check in from 3:00 PM - 3:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Pan Pacific Melbourne?
No, this hotel doesn't have a casino, but Crown Casino and Entertainment Complex (8-min walk) is nearby.
What is there to do at Pan Pacific Melbourne and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Pan Pacific Melbourne?
Yes, there's an onsite restaurant, Dock 37 Bar and Kitchen. Nearby restaurants include Pud Thai Vs Pho (5-min walk), Hooks at the Yarra (5-min walk), and The Boatbuilders Yard (6-min walk).
Does Pan Pacific Melbourne have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Pan Pacific Melbourne like?
Pan Pacific Melbourne is in Melbourne Central Business District, a short 8-minute walk from Crown Casino and Entertainment Complex and 10 minutes' walk from Collins Street. Travelers say this hotel is in a good location.

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Awesome stay
Amazing experience, checked about an hour early not really expecting a room to be ready, it was ready and to our surprise, we were upgraded to the panaramic room, upgraded to the club lounge and upgraded for a 1pm checkout, couldn't be more satisfied with that, awesome experience
Michael, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Pan pacific 4-4.5 star not 5 star.
Not a 5 star accommodation, jug and hair dryer in room were faulty, room hadn’t been attended to (left out card to refresh) after first night, left at 9am and came back and 2pm. Reception forgot to give my ID back at check in. I went to an appointment where I needed my ID, was not ideal to say the least. 4-4.5star at best!!!
Josh, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lynette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Caroline, 3-night business trip
Verified Hotels.com guest review

6/10 Good

No hand towels or washcloths for 2 days even when requested. No soecial room cleaning when requested after a bathroom accident.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Katherine, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Jodie, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Mark, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Free Upgrade!
Thank you for the upgrade to King Bed room on a higher floor. Appreciate the service and professionalism.
Audrey, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location
It was a great location, good sized bedrooms. The room was a bit hot overnight and we didn't notice the fan switch until the morning.
Joyanne, 1-night family trip
Verified Hotels.com guest review