Holiday Inn Express & Suites Napa American Canyon, American Canyon

Our room was super clean and comfortable. The suitcase bench with coat hooks made it really easy to get to our stuff! The walls must be very thick, because one of our neighbors was having a very loud karoake party, which we could hear from the hallway, but not in our room. Breakfast was pretty good, as far as hotel buffet breakfasts go, with plenty of options. The only negative about our stay was that our room smelled a little like dogs. It was very clean, just had a slight aroma.

This hotel was perfect for our family. After a long drive, we played at the playground across the street and walked to dinner next door. Tons of shopping and restaurant choices all walking distance. The room was spacious enough and very clean and user friendly. The front desk staff were very helpful. The hot breakfast was great for our family to fill up on. They had different choices daily. The attendants for the food area were busy and always refreshing items. The pool and hot tub were a great space. However the pool in not heated and was too cold for me. My kids enjoyed it though. Use of the computers and printer came in handy. Only issue we had was our keys got deactivated at least twice a day. It was frustrating to need to repeatedly go to office to reactivate them. No matter where we stored them, it was like we could only use the keys once before they stopped working. the location was ideal to visit Discovery Kingdom for the day. only 7 minute drive.

The staff was very friendly and helpful. Places to eat were in walking distant. Starbucks was very close by. A drive to the freeway was very short. Breakfast was decent, not great. But it did meet our needs and it was free. Parking was free, and they do allow pets in this hotel. We stayed in room 133 and it was facing away from a very loud main road. We did not hear any traffic on our side of the building. We stayed at this location for four days. Most of the occupants in the other rooms were quiet., the majority of the time. The hotel was in a safe area and it was very clean and updated. We would stay at this location again.

I requested a room away from the road side of the building because of noise. They couldn't accommodate which is fine, but the kid checking me in wasn't very friendly and lacked basic customer service skills.

The bed was too hard. :(