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Moss Hotel & Spa, Queretaro

3.5-star3.5 stars
Ignacio Altamirano Sur #35Centro Historico, QueretaroQRO76000Mexico

Family hotel with spa, near Santa Rosa de Viterbo Temple
  • Free WiFi
Very Good8.0
Wellness Area
Great wellness & sports facilities
Delicious food
Fantastic service
Decent vibe
157See all 157 reviews
From 216 reviewsTripAdvisor Traveller Rating

Moss Hotel & Spa, Queretaro

from $63
  • Junior Suite, 2 Queen Beds
  • Standard Double Room
  • Standard Room, 1 King Bed
  • Master Suite

At a glance

Key facts

Hotel size

  • This hotel has 17 rooms
  • This hotel is arranged over 2 floors


  • 24-hour check-in
  • Check-out time is 1 PM
  • Express check-in/out
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Guests planning to arrive after 11:30 PM must contact this property in advance to arrange check-in. Please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • Pets not allowed (service animals welcome)

  • Pets allowed *


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • No parking

  • Extended parking *

  • Discounted offsite parking


  • Area shuttle within 33.00 km *

Other information

  • Smoke-free property
  • No alcohol served onsite
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Continental breakfast daily (surcharge)
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built 2015
  • Safe-deposit box at front desk
  • Terrace
  • In-room accessibility

In the room

Home comforts
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Yard
  • Individually decorated
  • Individually furnished
  • Separate living room
  • Separate sitting area
Freshen up
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
  • DVD player
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Stovetop
  • Cookware, dishware, and utensils
  • Daily housekeeping
  • Access via exterior corridors

Special features


MOSS has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.


On Site

  • Bicycle rentals on site
  • Personal motorized watercraft on site


  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Snowshoeing nearby
  • Water skiing nearby

Moss Hotel & Spa, Queretaro’s small print

Also known as

  • Moss Hotel Queretaro
  • Mansion Burro Azul Hotel
  • Mansion Burro Azul Hotel Queretaro


This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Children under 15 years old are not allowed in the spa without adult supervision.

Guests under 12 years old are not allowed in the spa.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Pet deposit: MXN 500.00 per stay

Optional extras

Extended parking is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 250 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (roundtrip)

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Moss Hotel & Spa, Queretaro


  • In Downtown Queretaro
  • Santa Rosa de Viterbo Temple - 14 min walk
  • Casa de la Zacatecana Museum - 4 min walk
  • Convent and Temple of Santa Cruz - 5 min walk
  • Ignacio Mena Rosales House of Culture - 6 min walk
  • Plaza de Armas - 6 min walk
  • Government Palace - 6 min walk
  • Temple of Santa Cruz - 7 min walk

Getting around

  • Queretaro, Queretaro (QRO-Queretaro Intl.) - 13 min drive
  • Discounted offsite parking
  • Onsite parking not available
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Moss Hotel & Spa, Queretaro

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