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Hotel & Spa La Mansión del Burro Azul

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Classic Room, 2 Double Beds | Living area | 40-inch flat-screen TV with cable channels, TV, DVD player
Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down duvets
Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets
Standard Room, 1 King Bed | Room amenity
Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down duvets

Overview of Hotel & Spa La Mansión del Burro Azul

Hotel & Spa La Mansión del Burro Azul

3.5 star property
Family-friendly hotel with full-service spa, connected to the convention centre, near Theater of the Republic

8.2/10 Very good

334 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Lounge area
  • Spa
  • Laundry facilities
The price is €51
Price available on 05/12/2022
Map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QRO, 76000

Room options

About this area

What's nearby

  • In Downtown Querétaro
  • Antea Lifestyle Center - 24 min drive

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 38 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • Bhaji - 3 min walk
  • La Vieja - 3 min walk
  • Puerto Milagros - 4 min walk
  • Carranza 50 - 4 min walk
  • Alda Cafe - 4 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Hotel & Spa La Mansión del Burro Azul offers an airport shuttle (available 24 hours) for MXN 800 per vehicle roundtrip. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. A sauna, a steam room and a terrace are other highlights. Fellow travellers like the helpful staff and breakfast.

Languages

Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 1:00 PM until 11:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 9:30 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle within 33.00 kilometers*
  • Shopping centre shuttle*

Other information

  • Smoke-free property
  • No alcohol served on site
  • No stag or hen parties

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–11 AM
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Shared microwave
  • Shared fridge
  • Room service (late night)

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • Golf lessons nearby
  • Skiing nearby
  • Hot springs nearby

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2017
  • Terrace
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Grab bar near toilet

Languages

  • Spanish

Room amenities

Be entertained

  • DVD player
  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • Garden
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free weekday newspapers
  • Free WiFi

Food and drink

  • Stovetop
  • Oven

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of MXN 170 for adults and MXN 170 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (roundtrip)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, mobile payments and cash.

Mobile payment options include: PayPal.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Hotel Mansion Burro Azul Queretaro
Hotel Mansion Burro Azul
Moss Hotel Queretaro
Moss Queretaro
Hotel Spa La Mansion del Burro Azul
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Frequently asked questions

Does Hotel & Spa La Mansión del Burro Azul offer free cancellation for a full refund?
Yes, Hotel & Spa La Mansión del Burro Azul does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel & Spa La Mansión del Burro Azul?
As of 4 December 2022, prices found for a 1-night stay for 2 adults at Hotel & Spa La Mansión del Burro Azul on 5 December 2022 start from €51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel & Spa La Mansión del Burro Azul?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel & Spa La Mansión del Burro Azul?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel & Spa La Mansión del Burro Azul?
Sorry, there's no on-site parking at Hotel & Spa La Mansión del Burro Azul.
Is an airport shuttle service offered by Hotel & Spa La Mansión del Burro Azul?
Yes, an airport shuttle is available. The charge is MXN 800 per vehicle roundtrip.
What are the check-in and check-out times at Hotel & Spa La Mansión del Burro Azul?
You can check in from 1:00 PM - 11:00 PM. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Hotel & Spa La Mansión del Burro Azul and nearby?
Have fun with nearby winter activities such as skiing, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room.
Are there restaurants at or near Hotel & Spa La Mansión del Burro Azul?
Yes. Nearby restaurants include Bhaji (3-min walk), La Vieja (3-min walk) and Puerto Milagros (4-min walk).
Does Hotel & Spa La Mansión del Burro Azul have any outdoor private spaces?
Yes, every room features a garden.
What's the area around Hotel & Spa La Mansión del Burro Azul like?
Hotel & Spa La Mansión del Burro Azul is in Downtown Querétaro, a short 10-minute walk from Aqueduct of Santiago de Querétaro and 6 minutes' walk from Plaza de Armas. Travellers say that the area is central and ideal for skiing.

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

7.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Ana Lucia, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Carl, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

María Eugenia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice little place, nice staff. The only thing I didn’t like was the bed and pillows. Everything else was nice!
Carolina, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.
Kevin Eduardo, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

A nice place to stay. Super quiet, and traditional style.
George, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Charming hotel in the heart of Queretaro!
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Perfect location and very beautiful hotel!! Will definitely go back!
1-night family trip
Verified Expedia guest review

10/10 Exceptional

The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.
Autry, 2-night romance trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review