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Shangri-La Hotel, Tokyo, Tokyo

5 stars5 stars
Marunouchi Trust Tower Main1-8-3 Marunouchi, Chiyoda-ku, TokyoTokyo-to100-8283Japan, 800-491-6126
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Outstanding4.8 / 5
Great room
Great location
Fantastic service
Awesome vibe
120See all 120 reviews
From 1,361 reviewsTripAdvisor Traveller Rating

Shangri-La Hotel, Tokyo, Tokyo

Hotel Info: 866-539-8117

from $431
  • Executive Suite Room
  • Deluxe Imperial Garden View Twin Room
  • Deluxe Imperial Garden View King
  • Premier King Room
  • Horizon Club Deluxe King Room
  • Deluxe Bay View King Room
  • Deluxe Twin Room, Bay View
  • Horizon Club Deluxe Twin Room
  • Deluxe King Room
  • Deluxe Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms


  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out
24-hour airport shuttle service is available at scheduled times. Contact the property in advance to make arrangements. This property requires a fee of JPY5000 per night to guarantee a smoking room (8% consumption tax and 15% service charge will be added to fee). To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

In the hotel

Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa tub
  • Bicycle rentals nearby
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 6
  • Conference space
  • Meeting rooms 4
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, massages, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Recent reviews

Outstanding 4.8 /5 from 120 reviews

Shangri-La Hotel, Tokyo, Tokyo
Outstanding5.0 / 5
Incredible hotel, first class ervice
Breakfast buffet was delicious. The hotel room view was unlike almost any hotel we've been too - huge windows with downtown Tokyo view. The service was first class. We rented a pocket-wifi from the front desk for about $10 per day, which was very helpful while we were out sightseeing. This hotel was very impressive and worth every penny.
3 night romance trip
Shangri-La Hotel, Tokyo, Tokyo
Outstanding5.0 / 5
Top hotel
Such a luxurious and relaxing stay. I would make the 13 hour flight just to go to their spa to enjoy the treatments again.
3 night romance trip
Shangri-La Hotel, Tokyo, Tokyo
Outstanding5.0 / 5
Well Deserving of Five Stars
Our stay at the Shangri La was broken into two parts as we wished to tour Kyoto and Hiroshima. Upon our arrival we were greeted on the1st floor & taken directly to our room, where were checked in. The hotel staff is incredibly welcoming, bowing,and acknowledging, each time we encountered them. No stress regarding communication; the staff is fluent in English. Staff removes their shoes when entering your room, bows to greet you and prepares your room for nightly turndown. A tasseled bookmark with an inspiring quote and a dish of chocolates greet you each evening, as well as Shangri La pajama's & comfy slippers. As we departed for a three day tour, the staff stored our luggage and it was already in our room upon our return. A Shangri La stuffed bear and a dish of chocolates welcomed us in our new room. We had the opportunity to have breakfast, lunch, and dinner at Piacere. The service and quality is nothing short of outstanding. The restaurant staff was outgoing, social and accommodating. We also dined at the Lobby Lounge on three occasions, the view of Tokyo was amazing, especially at night, the service and quality of our meals was nothing short of exceptional - every time. If you are staying when the hotel offers Moon Cakes ~ order a box. We have had Moon Cakes from mainland China, these are strong contenders. Upon our departure, a staff member escorted us through Tokyo Station directly to the platform from which we would depart on the Narita Express.
3 night family trip
Shangri-La Hotel, Tokyo, Tokyo
Outstanding5.0 / 5
Perfect location and wonderful experience
We stayed at this hotel only 1 night but the overall experience was beyond my expectation. Easy access to/from Narita airport, shopping areas and many tasty restaurants. Wonderful breakfast, comfortable beds, and so on.. Strongly recommend.
1 night family trip
Shangri-La Hotel, Tokyo, Tokyo
Outstanding5.0 / 5
Amazing hotel and incredible service. They made the stay very enjoyable. Great location as well close to subway and train station.
4 night trip with friends

See all reviews

Shangri-La Hotel, Tokyo, Tokyo

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