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The Empress Hotel Chiang Mai, Chiang Mai

4 stars4 stars
199/42, Chang Klan RoadChiang MaiChiang Mai50100Thailand, 800-491-6126
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Excellent4.3 / 5
  • Fantastic room. The staff was exceptionally attentive, accommodating, and friendly. They…Apr 17, 2017
  • Great location.Apr 16, 2017
434See all 434 Hotels.com reviews
From 1,392 reviewsTripAdvisor Traveller Rating

The Empress Hotel Chiang Mai, Chiang Mai

Hotel Info: 866-539-8117

from $60
  • Studio Suite, 1 King Bed
  • Deluxe Room
  • Executive Suite
  • Superior Room
  • Executive Room

At a glance

Key facts

Hotel size

  • This hotel has 375 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free extended parking

Also known as

  • Chiang Mai Empress
  • Chiang Mai Empress Hotel
  • Empress Chiang Mai
  • Empress Chiang Mai Hotel
  • Empress Hotel Chiang Mai
  • Hotel Empress Chiang Mai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of THB 500

Rollaway beds are available for THB 900 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 100 per person (one-way)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Sauna
  • Bicycle rentals on site
Working away
  • Business center
  • Number of meeting rooms - 12
  • Conference space
  • Meeting rooms 12
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1989
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Chao Nang Coffee Shop - This coffee shop specializes in Thai cuisine and serves breakfast, lunch, dinner, and light fare.

Panda Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

The Empress Hotel Chiang Mai, Chiang Mai’s small print

Also known as

  • Chiang Mai Empress
  • Chiang Mai Empress Hotel
  • Empress Chiang Mai
  • Empress Chiang Mai Hotel
  • Empress Hotel Chiang Mai
  • Hotel Empress Chiang Mai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of THB 500

Rollaway beds are available for THB 900 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 100 per person (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 434 reviews

The Empress Hotel Chiang Mai, Chiang Mai
Fair2.0 / 5
I stayed with my one year old child and we had to feed him with biscuit and milk and that spilled over the bedsheet. The hotel demanded to pay 300Baht for that which is ridiculous. No where in the world does hotel charges if the bedsheet gets dirty. Then I had to take hot water and clean and show them that it is not a heavy stain just hot water can do it. Then they agreed but initially they were trying to overcharge the people. Please be aware next time you stay.
2 night family trip
The Empress Hotel Chiang Mai, Chiang Mai
Excellent4.0 / 5
Great price, ok location, but I'd rather be nearer the walled city
2 night family trip
The Empress Hotel Chiang Mai, Chiang Mai
Outstanding5.0 / 5
EXCELLENT HOTEL
A GEM IN CHIANG MAI. VERY GOOD. WILL STAY THERE AGAIN AND AGAIN
7 night trip
The Empress Hotel Chiang Mai, Chiang Mai
Outstanding5.0 / 5
5 star services at 3 star price.
Exceded my expectations at every angle. I stayed at the Empress for 4 days and it was one of the best services that i received compare to other hotels brands. I am a Mariott Platinum member and IHG Spire Elite but u received more attention to detail services during my stays. The welcome fruit platter was just an ice breaker. It wss followed by a 5 course complementary dinner and most generous gift package consisting of treats. I was literally blown away by their services and generositis. TRULY A 5 STAR SERVICES FOR 3 STAR PRICE. I WILL COME BACK AGAIN
4 night trip
The Empress Hotel Chiang Mai, Chiang Mai
Good3.0 / 5
convenient
The hotel staff is wonderful! Fresh fruit in your room along with a huge bag of goodies! The location was great for getting around the city and pretty close to everything. The hotel is a bit dated and really needs to be updated but it was good for what we needed. The only problem was that the bathtub had a strange edge on it that made the water run out onto the floor. There was a drain but the water pooled in the floor behind the toilet. The bed was a bit uncomfortable because it had lumpy spots in it but we were so tired that we were able to sleep.
5 night romance trip

See all reviews

The Empress Hotel Chiang Mai, Chiang Mai

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