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The Empress Hotel Chiang Mai, Chiang Mai

4 stars
199/42, Chang Klan RoadChiang MaiChiang Mai50100Thailand, 800-491-6126
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  • Chiang Mai (CNX-Chiang Mai Intl.) 11-min drive; 3.7 miles/6 km
  • Chiang Mai Station 9-min drive; 2.2 miles/3.6 km
  • Saraphi Station 16-min drive; 6.9 miles/11.1 km
  • Lamphun Pa Soa Station 25-min drive; 12.2 miles/19.6 km
  • Free self parking
  • Free extended parking
  • Airport shuttle (surcharge)
Excellent4.3 / 5
Service
Fantastic service
Breakfast
Tasty breakfast
Value for money
Best value for money
WiFi
WiFi system needs upgrading
412See all 412 Hotels.com reviews
From 1,216 reviewsTripAdvisor Traveller Rating

The Empress Hotel Chiang Mai, Chiang Mai

Hotel Info: 866-539-8117

from $49
  • Studio Suite, 1 King Bed
  • Deluxe Room
  • Executive Suite
  • Superior Room
  • Executive Room

At a glance

Key facts

Hotel size

  • This hotel has 375 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free extended parking

Also known as

  • Chiang Mai Empress
  • Chiang Mai Empress Hotel
  • Empress Chiang Mai
  • Empress Chiang Mai Hotel
  • Empress Hotel Chiang Mai
  • Hotel Empress Chiang Mai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of THB 500

Rollaway beds are available for THB 900 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 100 per person (one-way)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 12
  • Conference space
  • Meeting rooms 12
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1989
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Chao Nang Coffee Shop - This coffee shop specializes in Thai cuisine and serves breakfast, lunch, dinner, and light fare.

Panda Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

The Empress Hotel Chiang Mai, Chiang Mai’s small print

Also known as

  • Chiang Mai Empress
  • Chiang Mai Empress Hotel
  • Empress Chiang Mai
  • Empress Chiang Mai Hotel
  • Empress Hotel Chiang Mai
  • Hotel Empress Chiang Mai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of THB 500

Rollaway beds are available for THB 900 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 100 per person (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 412 reviews

The Empress Hotel Chiang Mai, Chiang Mai
Good3.0 / 5
Accessible and Comfortable Stay
Nice hotel - older and definitely a little out of date, but made up for it in character. Great location and the hotel itself is beautiful.
2 night trip
The Empress Hotel Chiang Mai, Chiang Mai
Outstanding5.0 / 5
I was showered with presents during my stay here. Fresh flowers each day and complimentary fruit, drinks, chocolates, and other snacks! I felt like an Empress myself!
4 night trip
The Empress Hotel Chiang Mai, Chiang Mai
Fair2.0 / 5
Good service and location, bad standard
Service of staff was great. Good area next to shopping mall, a bit dull area in evening though. Lobby bar very charming. The overall standard of the hotel is low, we first went for a regular room but had to upgrade to premium due to the horrible condition of the simpler one. The premium was bareable but not what I would expect for what we finally ended up paying.
2 night romance trip
The Empress Hotel Chiang Mai, Chiang Mai
Excellent4.0 / 5
Amazing service and staff
Incredibly kind and helpful staff. Nice room and AC. Complimentary fresh fruit and chocolates in our room each day. Nice pool and sauna facilities. Convenient location to all the action. Highly recommended, especially for the price.
1 night romance trip
The Empress Hotel Chiang Mai, Chiang Mai
Excellent4.0 / 5
Stay ok
We were there with my wife and my parents and we rent 2 rooms. The air condition in our room didn't work and we had to wait over an hour until someone come to fix this, before this the staff put the fault on us explaining that we wrongly use the commands, after the visit of 2 persons, a mechanics came to fix it and it was fine. The hotels has a lot of facilities and it's fine, lot of taxi coming to the hotels or waiting around to transport you anywhere. So it's good value for money. But if you expect smiles or great staff assistance, forget it. The staff make all they can but the hotel is just too big, lot of people comes and leaves everyday, breakfast between 9 and 10 is crowded, the pool as well. The hotel is getting a bit old.
6 night family trip

See all reviews

The Empress Hotel Chiang Mai, Chiang Mai

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