Hotel Casanova Venezia, Venice

I travel a lot internationally and this was one of the worst hotels I have stayed in. Venice is a bit of a tourist trap, so you want to make sure you pick a good/comfortable hotel. Probably the only plus is the location, which is excellent! - RUDE RECEPTIONISTS: We stayed there for 4 nights and overall, the receptionists were very rude (with the exception of one receptionist). I have to say that the cleaning and kitchen staff were quite friendly and nice. - Hotel management seems fraudulent. When asked to pay the city tax at checkout, the receptionist told us that the hotel does not accept credit card payments. Only after some argument we found out that they actually do have the setup for cc payments, but they charge 10% for non-cash payments. - Carpets were stained. - The hotel does not have iron. At least, that is what we were told initially with some silly excuse about safety. We later found out from another receptionist that they only have one iron that is currently used. Then the iron went missing on the following days. All seemed very shady and the staff were impolite in communicating it. - The luggage that you leave with the front desk after checkout is just placed in open areas next to the elevator. I felt bad for the guests who had trusted the staff with their stuff to explore the city for a couple of more hours.

Terrific hotel in a great location. Terrible mattress: no spring, no foam. It was like sleeping on a piece of wood.

Hotel was great and in a perfect location near everything.

This place was incredible! We stayed in the Suite which was one of the best rooms I have ever stayed in. Amazing rooftop access!

Great location, convenient to San Marco water taxi stop, St Marks square and a short walk to Rialto bridge. The staff was friendly, the room was clean and comfortable. Only problem was a lack of hot water one morning, otherwise it was a fabulous stay.