2/10 Poor
Mar 29, 2023
Horrible stay and customer service
This was the worst customer service I have experienced ever! We waited over three hours after check in time for our rooms to be ready! Even thoughts booked for two nights oceanfront and they told us we needed to be out of our room at 11:00AM the next day, leave out baggage at the front desk until they would let us know between 3:00PM - 6:00PM when our rooms will be ready! What is the point of booking two consecutive nights if you have to move rooms in the middle of your stay? They refused to let us stay in the room until the other room was ready!! These rooms were over $1300 and this is the service we get! Earlisha the front desk manager is rude, unprofessional and does not care about how she treats her customers!! Wow! What terrible service is this! We had 3 rooms here.. never again!!! How are they getting away with this???
Benjamin
Benjamin, 2-night business trip
Verified Hotels.com guest review