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Hacienda Santa Cruz, Merida

4-star4 stars
Calle 86 S/N, Santa Cruz PalomequeMeridaYUC97315Mexico

4-star hotel in Merida with 2 outdoor pools, restaurant
  • Free WiFi and free parking
Great amenities
Awesome vibe
Great location
Value for money
Value for money could be better
12See all 12 reviews
From 177 reviewsTripAdvisor Traveller Rating

Hacienda Santa Cruz, Merida

from $227
  • Junior Suite, 1 Bedroom
  • Deluxe Double Room
  • Standard Double Room

At a glance

Key facts

Hotel size

  • This hotel has 23 rooms
  • This hotel is arranged over 1 floor


  • Check-in time 3 PM-11 PM
  • Check-out time is noon
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport drop off (available on request) *


  • Free self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby
Working away
  • One meeting room
  • Conference center
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Year Built 1640
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Hacienda Santa Cruz, Merida’s small print

Also known as

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast costs between MXN 107 and MXN 180 for adults, and MXN 107 and MXN 180 for children (approximately)

Airport shuttle service is offered for an extra charge of MXN 500 per vehicle

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hacienda Santa Cruz, Merida


  • In a regional park
  • Grutas de Tzabnah (6 mi / 9.7 km)
  • Estadio de Beisbol Kukulkan (6.4 mi / 10.3 km)
  • Macay Museum (7.6 mi / 12.3 km)
  • Plaza Grande (7.6 mi / 12.3 km)
  • Merida Cathedral (7.7 mi / 12.3 km)
  • Hidalgo Park (7.7 mi / 12.5 km)
  • Main Square (7.8 mi / 12.6 km)

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) 12-min drive
  • Free self parking
  • Airport drop-off service

Recent reviews

Fabulous 8.6 From 12 reviews

Hacienda Santa Cruz, Merida
Very Good8.0
Hacienda Santa Cruz - Overall Positive Experience
Large, beautiful grounds with spacious rooms. At check-in we were told not to flush toilet paper down the toilet and to put it in the trash cans. Every day from 6-7pm they spray the Hacienda with bug spray so they advise you stay in your room. The smell seeps inside so if that bothers you, don't stay in your room. Our cousin got married at the Hacienda so we stayed there, and it was completely booked. They frequently ran out of beer, fruit, and items on the menu and I think it was because they are not used to accommodating so many people. It takes 15 mins for a cab to arrive, and it's a 30 minute drive into town. The area outside the Hacienda seems very poor. There is only one restaurant, but everything we tried was delicious. I would highly recommend the restaurant. The staff is nice but timid and very soft spoken. The pool by the restaurant has good shade and you can order drinks and food there too. The spa looked amazing but we didn't try it. We all got tons of bug bites even with bug spray. There was a small lizard in one of the drawers in our room. There is only a door to the toilet. The shower and bathroom is open to the rest of the room so there's no privacy there. Live music would be a nice touch. Overall, the Hacienda is very beautiful and we enjoyed our stay because the room was so charming and the AC was very powerful, the Hacienda was well maintained, the food was delicious and the pool was a great location for us all to hang out and relax.
Ashley, us2 night family trip
Hacienda Santa Cruz, Merida
Stay in Merida, Instead.
I cannot recommend this property. We had numerous problems. Starting at check-in, they tried to charge us for a room that was already paid for via Expedia/ Then, the maid left the water faucet in the shower dripping, leaving a puddle that my wife almost slipped in. As she is recovering from knee surgery, this is egregious. The wait staff in the restaurant are not wait staff but rather young men hired off the street who have no training and no interest in being professional waiters. My wife has near native speaking ability in Spanish so communication from her end was articulate and bicultural. Another problem was the mosquito spraying. While they warned us to stay in our room, there is a hole in the door that allows the odor to come in. Not okay for my wife who has asthma. I cannot recommend this property even though it is quiet, peaceful and located only 30 minutes driving from Merida. Finally, not cleaning pool chairs of bird droppings is not one would expect at a venue that purports to be a four star hotel.
Michael, us3 night romance trip

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Hacienda Santa Cruz, Merida

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