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Hacienda Santa Cruz, Merida

4 stars4 stars
Calle 86 S/N, Santa Cruz PalomequeMeridaYUC97315Mexico, 800-491-6126
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Excellent4.3 / 5
Room
Room needs to be improved
Location
Great location
Vibe
Awesome vibe
Food
Delicious food
10See all 10 Hotels.com reviews
From 168 reviewsTripAdvisor Traveller Rating

Hacienda Santa Cruz, Merida

Hotel Info: 866-539-8117

from $160
  • Master suite
  • Deluxe Double Room, 1 Bedroom, Private Bathroom, Garden Area
  • Deluxe Double Room
  • Junior Suite, 1 Bedroom
  • Standard Double Room
  • Little house

At a glance

Key facts

Hotel size

  • This hotel has 23 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport drop off (available on request) *

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast costs between MXN 107 and MXN 180 for adults, and MXN 107 and MXN 180 for children (approximately)

Airport shuttle service is offered for an extra charge of MXN 500 per vehicle

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby
Working away
  • One meeting room
  • Conference center
Services
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1640
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Hacienda Santa Cruz, Merida’s small print

Also known as

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast costs between MXN 107 and MXN 180 for adults, and MXN 107 and MXN 180 for children (approximately)

Airport shuttle service is offered for an extra charge of MXN 500 per vehicle

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 10 reviews

Hacienda Santa Cruz, Merida
Good3.0 / 5
Stay in Merida, Instead.
I cannot recommend this property. We had numerous problems. Starting at check-in, they tried to charge us for a room that was already paid for via Expedia/Hotels.com. Then, the maid left the water faucet in the shower dripping, leaving a puddle that my wife almost slipped in. As she is recovering from knee surgery, this is egregious. The wait staff in the restaurant are not wait staff but rather young men hired off the street who have no training and no interest in being professional waiters. My wife has near native speaking ability in Spanish so communication from her end was articulate and bicultural. Another problem was the mosquito spraying. While they warned us to stay in our room, there is a hole in the door that allows the odor to come in. Not okay for my wife who has asthma. I cannot recommend this property even though it is quiet, peaceful and located only 30 minutes driving from Merida. Finally, not cleaning pool chairs of bird droppings is not one would expect at a venue that purports to be a four star hotel.
3 night romance trip

See all reviews

Hacienda Santa Cruz, Merida

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