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Kampala Serena Hotel, Kampala

5 stars5 stars
Kintu RoadKampala256Uganda, 800-491-6126
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Outstanding4.8 / 5
Great room
Great location
Wellness Area
Great wellness & sports facilities
Fantastic service
19See all 19 reviews
From 619 reviewsTripAdvisor Traveller Rating

Kampala Serena Hotel, Kampala

Hotel Info: 866-539-8117

from $251
  • Executive Room
  • Business Suite
  • Deluxe Room

At a glance

Key facts


  • Check-in time 10 AM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

In the hotel

Food and drink
  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Health club
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Business center
  • Conference space
  • Concierge services
  • Limo or Town Car service available
  • Hair salon
  • Wedding services
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
Things to enjoy
  • Balcony
Freshen up
  • Partially open bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Free weekday newspaper
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe

Special features


Serena Maisha Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.


The Pearl of Africa - Onsite restaurant.

Explorers Italian Bistro - Onsite restaurant.

The Lakes - Onsite restaurant.

Recent reviews

Outstanding 4.8 /5 from 19 reviews

Kampala Serena Hotel, Kampala
Outstanding5.0 / 5
Beautiful hotel
My stay was amazing as always. The friendly staff make your stay as comfortable and pleasant as they possibly can
2 night family trip
Kampala Serena Hotel, Kampala
Outstanding5.0 / 5
Best place to stay
No complaints. Great check in and room service. Food is delicious.Complimentary fruit, snacks and bottle of wine on arrival. Customer service is impeccable. Will definitely be staying here again.
1 night romance trip
Kampala Serena Hotel, Kampala
Outstanding5.0 / 5
relaxing hotel in the middle of kampala
Great hotel, wonderful spa! The Serena has an Elemis spa, one of the only ones on the continent. The therapists were well trained and the treatments extremely well priced. The poo was also a nice oasis in a rather hectic city. The property had 5 different eating areas (similar menus) but decent food and drink.
2 night trip with friends
Kampala Serena Hotel, Kampala
Outstanding5.0 / 5
Great stay in Kampala
Beautiful hotel with excellent service and good food. A very comfortable place to spend a week on business.
7 night business trip
Kampala Serena Hotel, Kampala
Good3.0 / 5
Nice hotel, poor service
This hotel is very nice. However, I can't give it a very good review as they put me in a smoking room and then wouldn't move me. It was vile.
2 night trip

See all reviews

Kampala Serena Hotel, Kampala

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