Yeoksam Artnouveau Hotel, Seoul

Good place to stay and very good location. The cleanness of room needs to improve more. Sometimes I could see small dust on the floor, on the table.. bathroom is too small.. especially shower booth but it cannot be improved.. I understand it. The biggest issue that bothered me was there must have some sort of expensive drinking place with ladies in the basement floor and many cars parking for the bar in front of hotel at night time. If I stay with family, I don't want to watch that.

This seemed like a great deal on a well-reviewed hotel in a central location. Expect zero customer service or responsiveness, however. Front Desk was not helpful at all. Perfect example -- there's a schedule of the KAL Airport Bus on the front desk, with the words "tickets available for purchase at the front desk." When I asked the woman behind the counter if I could buy a ticket, so refused to sell me one and told to just buy it on the bus (and she couldn't even look away from her computer screen or stop typing to address me directly). You also hope that after a long day of sightseeing or business, you'd come home to a clean room. Mine was not cleaned well into the evening. That's ok, I thought, because the sign read that housekeeping was available until 10 pm daily. While I was relaxing in my room, they knocked on my door to clean. I asked if they could come back in a few minutes, as I would be going to dinner shortly. They said no, if they didn't clean right at that moment, my room would not be cleaned again until tomorrow, even though it was early evening and well before 10 pm. This hotel has a lot of potential and seems to aspire to be a fancy, boutique hotel but the service I received was more on par with a budget, no-frills motel. That's fine for some travelers, even for me on some occasions, but always good to be up front with customers as to what they're getting.

Front desk service need more improvement, could not get umbrella service due to not enough numbers in stock. Shower booth is too tight to get in, terrible design #702.

Nice hotel with everything you need for a long stay in Seoul. It's about a 10 minutes walk from the line 2 metro. The area is very clean and safe.

The hotel staff are kind and accommodating to the guest's needs.