Lake Kivu Serena Hotel, Gisenyi
Lowest price$157
Excellent
Breakfast
Tasty breakfast
Cleanliness
Clean
Pool
Great pool
Value for money
Fairly good value for money
TripAdvisor Traveller Rating: 4
From 196 reviews
- Kigali (KGL-Kigali Intl.) 134-min drive; 98.9 miles/159.2 km
- Free self parking
- Airport drop-off service
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Lake Kivu Serena Hotel, Gisenyi
Hotel Info: 866-539-8117
from $157- Standard Room
- Family Room
- Luxury Room
At a glance
Key facts
Hotel size
- This hotel has 30 rooms
- This hotel is arranged over 2 floors
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is noon
- Express check-out
Required at check in
- Credit card or cash deposit required
- Government-issued photo ID required
Travelling with others
Children
- Babysitting/childcare *
Pets
- No pets or service animals allowed
- Pets allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Recent reviews
Excellent 4.4 /5 from 20 reviews
Lake Kivu Serena Hotel, Gisenyi
Outstanding
All Around pleasant
I just stayed one night, but very nice. Great staff, very attentive. Great breakfast in the morning which was free. Nice amenities like the pool and gym. I wish I could have stayed longer.
Lake Kivu Serena Hotel, Gisenyi
Excellent
Programme Manager
Our stay al the hotel was pleasant but felt that the children playground needed a substantial upgrade. The child seat for use at the restaurant was also very old and dirty. The President of the country was visiting the area during our stay at the hotel so there were many soldiers patrolling the hotel grounds and the lake waters which was not very pleasant. The cleaning of the room was also conducted very late in the day, around 4:30 pm in the case of one of the days.
Lake Kivu Serena Hotel, Gisenyi
Excellent
Kivu Serena
We loved our stay at Kivu Serena! It was far from the gorillas and such, but was worth the long drives to be next to the lake. I missed the misquito net over the bed, and found a few bugs in the room. And found the food to be over priced. Otherwise -- a really great experience. A great place to rest after days with the gorillas and monkeys.
Lake Kivu Serena Hotel, Gisenyi
Outstanding
Lake Kivu is Awesome
And the Serena was lovely and the staff was very courteous and helpful. The private beach was perfect. We double canoed around the lake and got a righteous sun burn. The hotel should update its lake equipment, though.
Lake Kivu Serena Hotel, Gisenyi
Outstanding
A lovely paradise
food,waiter service,accomondation and cleanliness were all impressive and excellent.I would visit it again and again
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