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Lake Kivu Serena Hotel, Gisenyi

4 stars
Gisenyi RwandaGisenyi00100Rwanda, 800-491-6126
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Excellent4.4 / 5
Breakfast
Tasty breakfast
Cleanliness
Clean
Pool
Great pool
Value for money
Fairly good value for money
20See all 20 Hotels.com reviews
From 196 reviewsTripAdvisor Traveller Rating
  • Kigali (KGL-Kigali Intl.) 134-min drive; 98.9 miles/159.2 km
  • Free self parking
  • Airport drop-off service

Lake Kivu Serena Hotel, Gisenyi

Hotel Info: 866-539-8117

from $157
  • Standard Room
  • Family Room
  • Luxury Room

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

  • Pets allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport drop off (available on request) *

Parking

  • Free self parking

Also known as

  • Kivu Serena
  • Serena Kivu
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

In the hotel

Food and drink
  • Free breakfast
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Spa services on site
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Concierge services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Garden
  • Terrace
Accessibility
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • In-room safe

Special features

Dining

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

Lake Kivu Serena Hotel, Gisenyi’s small print

Also known as

  • Kivu Serena
  • Serena Kivu
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 20 reviews

Lake Kivu Serena Hotel, Gisenyi
Outstanding5.0 / 5
All Around pleasant
I just stayed one night, but very nice. Great staff, very attentive. Great breakfast in the morning which was free. Nice amenities like the pool and gym. I wish I could have stayed longer.
1 night trip
Lake Kivu Serena Hotel, Gisenyi
Excellent4.0 / 5
Programme Manager
Our stay al the hotel was pleasant but felt that the children playground needed a substantial upgrade. The child seat for use at the restaurant was also very old and dirty. The President of the country was visiting the area during our stay at the hotel so there were many soldiers patrolling the hotel grounds and the lake waters which was not very pleasant. The cleaning of the room was also conducted very late in the day, around 4:30 pm in the case of one of the days.
3 night family trip
Lake Kivu Serena Hotel, Gisenyi
Excellent4.0 / 5
Kivu Serena
We loved our stay at Kivu Serena! It was far from the gorillas and such, but was worth the long drives to be next to the lake. I missed the misquito net over the bed, and found a few bugs in the room. And found the food to be over priced. Otherwise -- a really great experience. A great place to rest after days with the gorillas and monkeys.
3 night romance trip
Lake Kivu Serena Hotel, Gisenyi
Outstanding5.0 / 5
Lake Kivu is Awesome
And the Serena was lovely and the staff was very courteous and helpful. The private beach was perfect. We double canoed around the lake and got a righteous sun burn. The hotel should update its lake equipment, though.
1 night romance trip
Lake Kivu Serena Hotel, Gisenyi
Outstanding5.0 / 5
A lovely paradise
food,waiter service,accomondation and cleanliness were all impressive and excellent.I would visit it again and again
2 night trip

See all reviews

Lake Kivu Serena Hotel, Gisenyi

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