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All properties in Gisenyi, Western Province, Rwanda
1 room, 2 adults

Lake Kivu Serena Hotel

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Free self parking
Gisenyi Rwanda, Gisenyi, 00100, Rwanda

Beachfront hotel in Gisenyi with outdoor pool and restaurant
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Free self parking
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Always love the Serena, especially for the pool + beachfront and excellent breakfast.…Jan 6, 2021
  • The staff were courteous, very solicitous, and helpful at every turn. Perched on the…Feb 7, 2020

Lake Kivu Serena Hotel

from $191
  • Family Double or Twin Room
  • Standard Double Room
  • Luxury Room

What’s around Lake Kivu Serena Hotel

Landmarks

  • On the beach
  • Gisenyi Beach - 1 min walk
  • Rwanda Tourism University College - 1 mi / 1.6 km
  • Kigali Independent University - 1.9 mi / 3 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 151 min drive
  • Airport drop-off service

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport drop off (available 24 hours)*

Parking

  • Free onsite self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • In-room safe

Special features

Dining

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

Lake Kivu Serena Hotel’s small print

Also known as

  • Kivu Serena
  • Serena Kivu
  • Lake Kivu Serena Hotel Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Lake Kivu Serena Hotel Hotel Gisenyi
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

Airport shuttle service for children between the ages of 4 and 12 costs USD 60

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Lake Kivu Serena Hotel

  • Does Lake Kivu Serena Hotel offer free cancellation for a full refund?
    Yes, Lake Kivu Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Lake Kivu Serena Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Lake Kivu Serena Hotel?
    Yes, there's free self parking.
  • Is there a pool at Lake Kivu Serena Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Lake Kivu Serena Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Lake Kivu Serena Hotel?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-out is available.
  • Are there restaurants at or near Lake Kivu Serena Hotel?
    Yes, The Lake Restaurant offers British cuisine. Nearby restaurants include Sun.n.Sand (5-min walk), Lakeside Restaurant & Beach Bar (7-min walk), and Bistro Restaurant & Wine Garage (12-min walk).
  • Is airport shuttle service offered by Lake Kivu Serena Hotel?
    Yes, a shuttle from the hotel to the airport is available. The charge is USD 120 per person one-way.
  • What is there to do at Lake Kivu Serena Hotel and nearby?
    Lake Kivu Serena Hotel has an outdoor pool and a fitness center, as well as a garden.

Recent reviews

Very Good 8.0 From 30 reviews

Poor 2.0
There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Raz, us1 night romance trip
Exceptional 10.0
Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
us2 night romance trip
Good 6.0
Place is ok stay overnight but nothing special. Location is nice.
us1 night trip with friends
Exceptional 10.0
Cant wait to come back!
What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Jill, us3 night romance trip
Good 6.0
From having stayed at several different serena locations and seeing the very nice pictures online we thought the serena hotel was a no brainer for our stay on lake kivu. When we arrived we were surprised to find an old looking place that clearly had it’s prime time in the 70’s (green carpeted floors, dark wood everywhere) in short is was not the modern inviting place we had expected. Besides the look the room was clean and fairly comfortable, but be careful not to close the balcony door behind you when you step out as it has no outside door handle and we locked ourselves out on our own balcony. Awkward. The pasta I ordered for dinner was more salt than pasta, the eggplant spinach dish was pretty good. The service is slow, I went to the bar to ask for a towels for the pool and waited 30 minutes just to find out they brought them to my room even though they saw me at the pool, why woul I want them to my room? Same happened with bottles of water. The pool seems like no one ever uses it, some tiles on the floor of it are broken, the longchairs definitely date back to the 70’s as well and the pool table must have been out of service since then too. We made the best of our stay but this hotel was definitely a bit of a dissapointment.
us2 night trip
Fair 4.0
Poor service at check in and check out. The AC is too loudl. Poor breakfast
Didace, us1 night family trip
Very Good 8.0
Wonderful relaxing spot on Lake Kivu
Lovely hotel with beach lake front or pool to relax by. We really enjoyed our stay here and would highly recommend this spot after hiking the rainforest. The staff were really helpful and the breakfast overlooking the pool was excellent. The food and alcohol for lunch or dinner was expensive and on our first night we were encouraged to have the buffet which was disappointing.There are many other places to dine in the village and I would encourage you to try those - Tam Tam bar is where the locals go and is fun, walking distance from the hotel. We really enjoyed our time here and in fact booked an extra night.
Zoe, us3 night family trip
Very Good 8.0
Good location and comfy beds, but pricey
Great location and comfy beds. The prices are pretty high for what you get and there are other nice places to stay with more affordable prices.
us1 night trip with friends
Fair 4.0
It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
ca2 night trip
Fair 4.0
serena
The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh
lionel, ie2 night family trip

Lake Kivu Serena Hotel