Lake Kivu Serena Hotel
Beachfront hotel in Gisenyi with outdoor pool and restaurant
- Free WiFi and free parking
- All (37)
- Fitness/Leisure (8)
- Exterior (4)
- Rooms (9)
- Bar/Dining (5)
- Interior (4)
- Other (7)
Outdoor Pool
Beach
Outdoor Pool
Luxury Room - Bathroom
Standard Double Room - Bathroom
Exterior detail
Exterior
Sundeck
Breakfast buffet
Restaurant
Restaurant
Food and Drink
Couples’ Dining
Interior Entrance
Lobby Sitting Area
Children’s Activities
Children’s Activities
Sports Facility
Tennis Court
Rafting
Skiing
Gym
Gym
Property Amenity
Meeting Facility
Couples’ Dining
Boating
Meeting Facility
Lake Kivu Serena Hotel
Luxury Room - Guest Room
Family Double or Twin Room - Guest Room
Luxury Room - Guest Room
Standard Double Room - Guest Room
Luxury Room - Guest Room
Standard Double Room - Guest Room
Standard Double Room - Guest Room
Lake Kivu Serena Hotel
Outdoor Pool[1/37]
Always love the Serena, especially for the pool + beachfront and excellent breakfast.…
The staff were courteous, very solicitous, and helpful at every turn. Perched on the…
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At a glance
Key facts
Hotel size
- This hotel has 30 rooms
- This hotel is arranged over 2 floors
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is noon
- Express check-out
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Travelling with others
Children
- Babysitting/childcare*
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transportation
Transfers
- Airport drop off (available 24 hours)*
Parking
- Free onsite self parking
Payment types at the property
- Cash
FAQs for Lake Kivu Serena Hotel
Does Lake Kivu Serena Hotel offer free cancellation for a full refund? Yes, Lake Kivu Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Lake Kivu Serena Hotel? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Lake Kivu Serena Hotel? Yes, there's free self parking. Is there a pool at Lake Kivu Serena Hotel? Yes, there's an outdoor pool. Are pets allowed at Lake Kivu Serena Hotel? Sorry, pets and service animals aren't allowed. What are the check-in and check-out times at Lake Kivu Serena Hotel? You can check in from 3 PM - midnight. Check-out time is noon. Express check-out is available. Are there restaurants at or near Lake Kivu Serena Hotel? Yes, The Lake Restaurant offers British cuisine. Nearby restaurants include Sun.n.Sand (5-min walk), Lakeside Restaurant & Beach Bar (7-min walk), and Bistro Restaurant & Wine Garage (12-min walk). Is airport shuttle service offered by Lake Kivu Serena Hotel? Yes, a shuttle from the hotel to the airport is available. The charge is USD 120 per person one-way. What is there to do at Lake Kivu Serena Hotel and nearby? Lake Kivu Serena Hotel has an outdoor pool and a fitness center, as well as a garden.
Recent reviews
Very Good 8.0 From 30 reviews
Poor
There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Raz, us1 night romance trip
Exceptional
Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
us2 night romance trip
Good
Place is ok stay overnight but nothing special. Location is nice.
us1 night trip with friends
Exceptional
Cant wait to come back!
What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Jill, us3 night romance trip
Good
From having stayed at several different serena locations and seeing the very nice pictures online we thought the serena hotel was a no brainer for our stay on lake kivu. When we arrived we were surprised to find an old looking place that clearly had it’s prime time in the 70’s (green carpeted floors, dark wood everywhere) in short is was not the modern inviting place we had expected. Besides the look the room was clean and fairly comfortable, but be careful not to close the balcony door behind you when you step out as it has no outside door handle and we locked ourselves out on our own balcony. Awkward. The pasta I ordered for dinner was more salt than pasta, the eggplant spinach dish was pretty good. The service is slow, I went to the bar to ask for a towels for the pool and waited 30 minutes just to find out they brought them to my room even though they saw me at the pool, why woul I want them to my room? Same happened with bottles of water. The pool seems like no one ever uses it, some tiles on the floor of it are broken, the longchairs definitely date back to the 70’s as well and the pool table must have been out of service since then too. We made the best of our stay but this hotel was definitely a bit of a dissapointment.
us2 night trip
Fair
Poor service at check in and check out. The AC is too loudl. Poor breakfast
Didace, us1 night family trip
Very Good
Wonderful relaxing spot on Lake Kivu
Lovely hotel with beach lake front or pool to relax by. We really enjoyed our stay here and would highly recommend this spot after hiking the rainforest. The staff were really helpful and the breakfast overlooking the pool was excellent. The food and alcohol for lunch or dinner was expensive and on our first night we were encouraged to have the buffet which was disappointing.There are many other places to dine in the village and I would encourage you to try those - Tam Tam bar is where the locals go and is fun, walking distance from the hotel. We really enjoyed our time here and in fact booked an extra night.
Zoe, us3 night family trip
Very Good
Good location and comfy beds, but pricey
Great location and comfy beds. The prices are pretty high for what you get and there are other nice places to stay with more affordable prices.
us1 night trip with friends
Fair
It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
ca2 night trip
Fair
serena
The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh
lionel, ie2 night family trip
