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Hotel Divan

Photo gallery for Hotel Divan

Front of property
Premium bedding, in-room safe, desk, blackout curtains
Double Room | Premium bedding, in-room safe, desk, blackout curtains
Double Room | Premium bedding, in-room safe, desk, blackout curtains
Double Room | Premium bedding, in-room safe, desk, blackout curtains

Overview of Hotel Divan

Hotel Divan

3.0 star property
City centre hotel, steps from Church of the Holy Archangels Michael and Gabriel

8.6/10 Fabulous

47 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Laundry facilities
Map
M.M.Baseskije br.54, Sarajevo, 71000

Room options

About this area

What's nearby

  • In Old Town Sarajevo

Getting around

  • Sarajevo (SJJ-Sarajevo Intl.) - 23 min drive
  • Podlugovi Station - 32 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Restoran "Apetit" - 2 min walk
  • Čajdžinica Džirlo - 2 min walk
  • Baklava Shop Sarajevo - 2 min walk
  • Cafe Kaffa - 2 min walk
  • Ministry of Ćejf - 3 min walk

About this property

Hotel Divan

Located near a train station, Hotel Divan is a great choice for a stay in Sarajevo. Fellow travellers say good things about the helpful staff and location.

Languages

Croatian, English, Serbian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 5 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 3:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 19
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 2:00 PM - 3:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 6:00 AM to 10:30 PM*

Other information

  • No alcohol served on site

Property amenities

Travelling with children

  • Children stay for free (see details)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Art gallery on site

Languages

  • Croatian
  • English
  • Serbian

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Slippers

Sleep well

  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Printer

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.00 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 20 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for EUR 20.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts major credit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Hotel Divan Sarajevo
Divan Sarajevo
Hotel Divan Hotel
Hotel Divan Sarajevo
Hotel Divan Hotel Sarajevo

Frequently asked questions

Does Hotel Divan offer free cancellation for a full refund?
Yes, Hotel Divan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Divan?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Divan?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Hotel Divan?
Yes, an airport shuttle is available from 6:00 AM to 10:30 PM on request. The charge is EUR 20 per vehicle one-way.
What are the check-in and check-out times at Hotel Divan?
You can check in from 2:00 PM - 3:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Hotel Divan and nearby?
Hotel Divan has a garden.
Are there restaurants at or near Hotel Divan?
Yes. Nearby restaurants include Rahatlook (3-min walk), Buregdžinica Bosna (3-min walk) and Petica Ferhatović (3-min walk).
What's the area around Hotel Divan like?
Hotel Divan is in Old Town Sarajevo, a short 4-minute walk from Sarajevo City Hall and 2 minutes' walk from Sebilj Fountain. Travellers say that the area is walkable and ideal for skiing.

Reviews

8.6

Fabulous

9.3/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

B&B, NOT a hotel, great location
Good stay, the woman at the desk was overly helpful with Bosnian and tourist related things. Generally speaking, the room was clean, modern AC unit and radiators. Some notes though: first, this is NOT a hotel, it's a bed and breakfast with only 4 rooms, and getting in after hours was a total pain in the ass. Second, it reeks of cigarettes all over (not in my room though), which a hotel likely wouldn't as much. Location was absolutely perfect.
3-night trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Great service and comfort in touristy area of Sara
My wife and I have spent the past 3 weeks touring Bosnia and Croatia and, without question, Hotel Divan offered the best hospitality. When an innocent booking mistake left our room up in the air, they upgraded us to a larger apartment suite for free, helped us haul our luggage up the hill leading to it, made us breakfast after the designated time when we were too exhausted to make it to breakfast during the normal hours, and made some fabulous recommendations for our tour of Sarajevo. Wonderful, friendly people.
Sean, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel in Eastern Europe
Hotel divan is in the perfect location for anyone who doesn’t want to take a taxi. Upon arrival, I asked if they had a room with a view available for upgrade. She showed me pictures of their apartment on the hill (not attached to the hotel) and I jumped on it! It’s 100 meters away, so super close for coming down for breakfast in the morning. The younger woman helped me get situated, plan out my few days in the city, explained where to go so I could get a bus ticket to Mostar or Dubrovnik, then walked me up to the apartment. There, a slightly older woman met me and showed me where everything was - washer, hanging rack, wine glasses, tv remotes (one in bedroom and one in living room). Then she opened the doors to the balcony and I almost hugged her! So gorgeous, huge panoramic of the entire city and valley. I had already planned my instagram picture haha :) The breakfast has several types of bread, cereal, boiled eggs, yogurt, cheese, meat, tomatoes, cucumber, olives and she even asked me if I wanted fried eggs or an omelette. She came out with eggs in a hole and I loved it! Such a nice touch. She continuously checked in on me and helped me feel safe as a solo female traveler. They will also let you keep your bags there after check out. I almost felt badly leaving because they were so nice!
Ashley, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome and charming place in heart of Old Town
Beautiful hotel and beautiful rooms. Service was spectacular and breakfast was good. Located on a happening square, in the heart of Old Town, with lots of cafes. Wonderful wonderful wonderful. :) We are so glad that we chose to stay at this hotel.
Verified Expedia guest review

10/10 Exceptional

“Excellent service, wonderful room and a great l
Beautiful hotel with incredible views of the part of old town, it was amazing! The room was one of the nicest we've ever stayed in and very spacious. As stated by other reviewers we found the staff to be excellent, incredibly helpful and also always welcomed us by name when we passed through the 'lobby'. This is an outstanding hotel. Many thanks to Malika and Dada for all suggestions. Overall a fantastic experience and so glad we chose to stay at the Hotel Divan.
Verified Expedia guest review

10/10 Exceptional

Wonderful small heritage hotel/ Center of Old Town
I cannot think of a much better experience to have with a hotel. From the moment we stepped foot in the front door we had incredible service from the front desk. We often referred back to them if we had questions about the city. Staff were extremely friendly! The room was fantastic. Large - big windows - quiet (we did not face the main/busy street). Our friends stay at Apartmant of Hotel Divan, 200 meters from us, The 4th floor with terrace with amaaaziiing view, it was definitely utilized during our stay. Every morning we had a very good breakfast (except the one morning we left too early - they had breakfast in a bag waiting for us, though, as we had discussed it in advance). It was hard to leave after one (okay - two) glasses of wine! It was a great place to meet other travelers as well. We were shocked to be staying at such a nice place for so little money.
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Verified Expedia guest review

6/10 Good

Could be good - but some issues...
Good location - but some shortfalls. The hotel does not take payment by any other means than cash - which means they cannot take a credit/debit card to guarantee payment. They therefore insist on holding the passports of guests behind reception - something that I was not happy to do. (I've had one lost/stolen like this before and it was a nightmare). Also, the price charged was more that quoted by Hotels.com. Finally, the safe in my room was just loose in the bottom of the closet and not secured to anything. Totally useless! Good location, ok hotel. Just a shame about these issues.
Verified Hotels.com guest review

8/10 Very good

convenient ,modern & close to old town
Very convenient location right near old town and many restaurants. Hotel staff were friendly, welcoming, and had maps and recommendations available. They also let us leave our luggage downstairs til the afternoon. Parking was a bit inconvenient and we had to carry our luggage down but it was only 7 euros a day. Our room was comfortable and roomy. Bathroom was on the small side .
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel with friendly owners
Feeling of comfort, thanks to the friendly owners which are willing to give any information needed from a tourist who likes to feel like a Roman for a few days. The location is super! Neighbourhood is authentic ,not much crowdy, Maxx museum is located on the next corner and the heart of the town in a distance in 3 min. by walking. Room had a style of elegance and it was PERFECTLY CLEAN. The breakfast was a surprise! A lot of home made, everyday something different, beautiful display, flowers, music... We had an amazing stay there.
Verified Expedia guest review