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Ensana Hvezda - Imperial

Photo gallery for Ensana Hvezda - Imperial

Exterior
Indoor pool
Indoor pool
Indoor pool
Premium Twin Room, 1 Bedroom | Minibar, in-room safe, desk, free WiFi

Overview of Ensana Hvezda - Imperial

Ensana Hvezda - Imperial

4-star property
Marianske Lazne ski hotel with spa and indoor pool

8.8/10 Fabulous

8 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Goethovo Namsti 7, Marianske Lazne, 353 01

Room options

About this area

What's nearby

  • Heart of Marianske Lazne

Getting around

  • Karlovy Vary (KLV-Karlovy Vary Intl.) - 44 min drive
  • Vaclav Havel Airport (PRG) - 104 min drive
  • Marianske Lazne Station - 5 min drive
  • Lazne Kynzvart Station - 11 min drive
  • Plana u Marianskych Lanzni Station - 16 min drive
  • Free train station pickup
  • Airport shuttle (surcharge)

Restaurants

  • Golden Globe - 6 min walk
  • Café Bar Modrá - 7 min walk
  • Modrá Cukrárna - 7 min walk
  • Charlie - 8 min walk
  • Orea Spa Hotel Palace Zvon - 8 min walk

About this property

Ensana Hvezda - Imperial

At Ensana Hvezda - Imperial, you'll be near winter activities such as downhill skiing, snowboarding and cross-country skiing. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. Other highlights at this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say good things about the convenient parking and helpful staff.

Languages

Czech, English, German, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 239 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 10 per day)

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Free train station pickup*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Babysitting (surcharge)

What to do

  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 4 buildings/towers
  • Built in 1819
  • Terrace
  • Library
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance

Languages

  • Czech
  • English
  • German
  • Russian

Ski

  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops

Room amenities

Be entertained

  • Television
  • Cable/satellite TV channels

Home comfort

  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2 per person, per night
  • Spa fee: EUR 0.6 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 135 per vehicle. Maximum occupancy 3

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 11 per pet, per day

Parking

  • Self-parking costs EUR 10 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts major credit cards, debit cards and cash.

Also known as

Dhsr Hvezda Skalnik Hotel Marianske Lazne
Dhsr Hvezda Skalnik Hotel
Dhsr Hvezda Skalnik Marianske Lazne
Dhsr Hvezda Skalnik
Dhsr Hvezda Skalnik Imperial Hotel Marianske Lazne
Dhsr Hvezda Skalnik Imperial Hotel
Dhsr Hvezda Skalnik Imperial Marianske Lazne
Dhsr Hvezda Skalnik Imperial
Ensana Hvezda - Imperial Hotel
Ensana Hvezda - Imperial Marianske Lazne
Ensana Hvezda - Imperial Hotel Marianske Lazne

Frequently asked questions

Does Ensana Hvezda - Imperial offer free cancellation for a full refund?
Yes, Ensana Hvezda - Imperial does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ensana Hvezda - Imperial?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ensana Hvezda - Imperial?
Yes, there's an indoor pool.
Are pets allowed at Ensana Hvezda - Imperial?
Yes, pets are welcome. There's a charge of EUR 11 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Ensana Hvezda - Imperial?
Yes. Self-parking costs EUR 10 per day.
Is an airport shuttle service offered by Ensana Hvezda - Imperial?
Yes, an airport shuttle is available. The charge is EUR 135 per vehicle.
What are the check-in and check-out times at Ensana Hvezda - Imperial?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM.
Is there an on-site casino at Ensana Hvezda - Imperial?
No, this hotel doesn't have a casino, but Casino Bellevue Marienbad (15-min walk) is nearby.
What is there to do at Ensana Hvezda - Imperial and nearby?
Have fun with nearby winter activities such as cross-country skiing and snowboarding. Indulge in a treatment at the spa and soothe your senses in the hot tub. Ensana Hvezda - Imperial also has an indoor pool and a sauna, as well as a fitness centre.
Are there restaurants at or near Ensana Hvezda - Imperial?
Yes, there's an on-site restaurant. Nearby restaurants include Golden Globe (6-min walk), Café Bar Modrá (7-min walk) and Modrá Cukrárna (7-min walk).
What's the area around Ensana Hvezda - Imperial like?
Ensana Hvezda - Imperial is in the heart of Marianske Lazne, a short 2-minute walk from Marienbad Museum and 6 minutes' walk from Spa Colonnade. Travellers say that the area is walkable and ideal for skiing.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

7.7/10

Staff & service

9.3/10

Amenities

9.4/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Sergej, 11-night romance trip
Verified Expedia guest review

8/10 Very good

mooie ruime kamer
Bernadett, 4-night romance trip
Verified Expedia guest review

8/10 Very good

David, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

6-night trip
Verified Expedia guest review

10/10 Exceptional

Daniela, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great access to 2 spas
Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Janis, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

11-night trip
Verified Expedia guest review