4/10 Fair
Jan 16, 2023
Two days in Rome
The bed covers and towels are very old. Bed is not comfortable, bathroom is very small.
To turn the lights on, we needed to use the room key, so when we arrive late in the night, we could see anything as it was dark inside the room. So we had to lock the door key first, remove the key and turn the lights on. They advised that breakfast is included, but they offered only pastries no one would eat.
I strongly encourage Hotels.com management to remove this property from their list of hotels in Rome. The cost of the room is so high compared to what they have offered.
Osama
Osama, 2-night trip
Verified Hotels.com guest review