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Volcano Hale

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Exterior
Premium bedding, individually decorated, individually furnished
Premium bedding, individually decorated, individually furnished
Premium bedding, individually decorated, individually furnished
Premium bedding, individually decorated, individually furnished

Overview of Volcano Hale

UNESCO Sustainable Travel Pledge

Volcano Hale

2.0 star property
Mountain guesthouse within easy reach of Hawaii Volcanoes National Park

7.6/10 Good

162 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Shared kitchen
Map
19-3950 Keonelehua Avenue, Volcano, HI, 96785
Main amenities
  • Near the beach
  • UNESCO Sustainable Property
  • Garden
  • Lobby fireplace
  • Communal living room
  • Microwave in a common area
  • Fridge in a common area
  • Picnic area
Feel at home
  • Cots/infant beds (surcharge)
  • Cookware, dishware and utensils
  • Television
  • Garden
  • Premium bedding
  • Free self-parking

Room options

About this area

What's nearby

  • Hawaii Volcanoes National Park - 30 min walk

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 42 min drive

Restaurants

  • Aunty Pon's Thai Food Truck - 10 min walk
  • Eagle's Lighthouse Cafe - 15 min walk
  • Kiawe Kitchen - 15 min walk
  • Rainbow Moon Bakery - 15 min walk
  • Ohelo Cafe - 16 min walk

About this property

Volcano Hale

Volcano Hale puts you a short five-minute drive from Hawaii Volcanoes National Park. Freebies such as WiFi and self-parking are added perks, and guests looking to stay active can experience the nearby hiking/biking trails and mountain biking.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 5 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • The check-in location differs from the property location; to check in, go to 19-3950 Keonelehua Avenue, Volcano, HI 96785
  • Guests will receive key retrieval information

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Shared microwave
  • Shared fridge

Travelling with children

  • Fireplace guard

What to do

  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby

Facilities

  • 1 building/tower
  • Built in 1912
  • Garden
  • Picnic area
  • Fireplace in lobby
  • Communal living room

Accessibility

  • Handrails in stairwells
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • 19-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Fan
  • Window screens

Sleep well

  • Premium bedding
  • Cot/infant bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Freezer
  • Microwave
  • Shared kitchen access
  • Stovetop
  • Toaster oven
  • Cookware, dishes and utensils
  • Paper towels

More

  • Local maps

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cots/infant beds are available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property registration number STVR-19-364025/NUC-19-1547

Also known as

Volcano Hale Volcano
Volcano Hale Guesthouse
Volcano Hale Guesthouse Volcano
Volcano Hale The Chalet Kilauea Collection

Frequently asked questions

Does Volcano Hale offer free cancellation for a full refund?
Yes, Volcano Hale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Volcano Hale?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Volcano Hale?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Volcano Hale?
Yes, there's free self parking.
What are the check-in and check-out times at Volcano Hale?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Volcano Hale and nearby?
Have fun with nearby activities such as cycling, hiking and horse riding. Additional recreation nearby includes cave exploring and ecotours. Enjoy amenities such as a picnic area and a garden.
Are there restaurants at or near Volcano Hale?
Yes. Nearby restaurants include Aunty Pon's Thai Food Truck (10-min walk), Eagle's Lighthouse Cafe (15-min walk) and Uncle George’s Lounge (2.9 mi).
What's the area around Volcano Hale like?
Volcano Hale is a short 10-minute walk from Cooper Center and 15 minutes' walk from Aloha Candy Company.

Overall score and ratings

7.6

Good

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

9.1/10

Eco-friendliness

8/10 Very good

Richard, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Sophie, 3-night trip
Verified Expedia guest review

10/10 Exceptional

A very pleasant and very affordable place to stay near the Volcano. Basic but very clean.
kathleen, 1-night family trip
Verified Expedia guest review

8/10 Very good

Nothing unique. Ok for the price. Quiet place but everything is quiet over there. Like the envelope with the information and the plan to reach the village and the Volcanoes Park. Bathrooms were perfect. A lot of towels, clean and full equip. Didn't like that we can NOT turn off or stop, while eating, the fan ceiling above the table. Really not cool. Also, if you provide coffee, then make sure you have sugar and cream, even if not real cream. Nothing there than just an empty basket.
christine, 2-night trip
Verified Expedia guest review

6/10 Good

Volcano Hale
The bottom floor shower went from cold to scalding hot. We could not figure out how to get warm water. We did appreciate the outdoor lights.
Cameron, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

I have stayed at the Volcano Hale many times and it has always been a very consistent, reliable and pleasant place to stay while visiting Volcanoes National Park. Great location in the town of Volcano and the Park is just minutes away. It is always clean and well maintained with a budget friendly price.
Richard, 2-night romance trip
Verified Orbitz guest review

8/10 Very good

Quiet and relaxing
Nice location, close enough to the volcano national park, small local restaurants and stores close by. Very clean conditions, comfortable bed and good wifi
Verified Expedia guest review

8/10 Very good

Charming and characterful
This is a heritage building surrounded by semi tropical gardens. Bedrooms are small but adequate but share a bathroom, not a problem for two nights with considerate neighbours. There is a communal room with a kitchen, useful if you arrive late. Fellow travellers are young couples and families. The situation is very convenient fo the Volcanoes National Park, five minutes away so seeing the park at night is easy. Restaurants are nearby. We loved staying here.
Verified Expedia guest review

6/10 Good

Ok for sleeping
Little difficult to find with an after hours check-in - dark roads not very clearly marked. Room was not near central office, breakfast was coffee (powdered creamer, no milk/cream), papaya & instant oatmeal packs. Ok if you're just sleeping there, but wouldn't recommend for families
Verified Expedia guest review

2/10 Poor

Do no honor cancellation policy
Hotel is good. My problem is with hotel not honoring cancellation policy. I had a second reservation (and that was not made with hotels.con) whose cancellation policy reads 72 HR CXL which means no penalty for cancellation up to 72 hours prior to arrival time. I cancelled that reservations several months before arrival date, yet the hotel refused to fully refund the money. To me this is not an honest way to run a business.
Verified Hotels.com guest review