Guests
All properties in Key West, Florida, United States of America

The Palms Hotel

City-center Key West guesthouse with outdoor pool

  • Free continental breakfast and free WiFi
From
$119

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  • Deluxe Room, 1 King Bed - Guest Room
  • Deluxe Room, 1 King Bed - Guest Room
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  • Deluxe Room, 1 King Bed - Guest Room
Deluxe Room, 1 King Bed - Guest Room. Image 1 of 118
1 / 118Deluxe Room, 1 King Bed - Guest Room
820 White St, Key West, 33040, FL, United States of America
8.0.Very Good.
  • Disappointed in the quality of rooms on Hotels.com This property was old and more like…

    Sep 6, 2021

  • Fantastic customer service, very clean, a bit outdated but that's Key West style. We…

    Sep 4, 2021

See all 460 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Quiet
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Air Conditioning

Property highlights

Main amenities

  • 32 guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Coffee/tea in a common area
  • Air conditioning

Feel at home

  • Refrigerator
  • Television
  • Free toiletries
  • Daily housekeeping
  • Cable TV service
  • Flat-panel TV

What’s around

  • In Key West Historic District
  • Duval Street - 11 min walk
  • Nancy Forrester's Secret Garden - 12 min walk
  • Ernest Hemingway Home and Museum - 14 min walk
  • Key West Lighthouse and Keeper's Quarters Museum - 15 min walk
  • San Carlos Institute - Casa Cuba - 16 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom
  • Ash Cottage Suite
  • Cottage Suite 138
  • Deluxe Room, 1 King Bed
  • Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)
  • Bi-level Attic Suite
  • Petite Room
  • Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom
  • Standard Room, 1 King Bed, Non Smoking, Private Bathroom
  • Two Queen Beds Second Floor
  • Two Queen Beds Hallway

Location

820 White St, Key West, 33040, FL, United States of America
  • In Key West Historic District
  • Duval Street - 11 min walk
  • Nancy Forrester's Secret Garden - 12 min walk

What’s around

Landmarks

  • In Key West Historic District
  • Duval Street - 11 min walk
  • Nancy Forrester's Secret Garden - 12 min walk
  • Ernest Hemingway Home and Museum - 14 min walk
  • Key West Lighthouse and Keeper's Quarters Museum - 15 min walk
  • San Carlos Institute - Casa Cuba - 16 min walk
  • Schooner Western Union - 17 min walk
  • Jackson Square - 18 min walk
  • Higgs Beach - 18 min walk
  • Key West Butterfly and Nature Conservatory - 18 min walk
  • Simonton Beach - 19 min walk

Getting around

  • Key West Intl. Airport (EYW) - 6 min drive

At a glance

Size

  • 32 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 50 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking within 35 ft
  • Street parking available
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • Free continental breakfast daily
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Bicycle rentals on site
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 4
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Picnic area

Languages Spoken

  • English
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Freshen up

  • Free toiletries

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Recreation

On Site

  • Bicycle rentals on site

Nearby

  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 20.00 per accommodation, per night
  • Resort fee inclusions:
    • Beach towels
    • Internet access (may be limited)
    • Newspaper
    • Phone calls (may be limited)
    • Housekeeping

PetsPay at property

  • Pets are allowed for an extra charge of USD 35 per accommodation, per night
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; contactless room service is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted.

Also known as

  • Palms Hotel Key West
  • The Palms Hotel Guesthouse Key West
  • Palms Key West
  • Palms Hotel Key West
  • The Palms Hotel- Key West Hotel Key West
  • The Palms Hotel Key West
  • The Palms Hotel Guesthouse

*See fees and policies for additional details or extra charges

FAQs

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, there's an outdoor pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 35 per accommodation, per night.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM.
  • Yes. Nearby restaurants include Mo's (4-min walk), Cafe Sole (6-min walk), and Azur Restaurant (9-min walk).
  • Have fun with nearby activities like boat tours, kayaking, and scuba diving. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the guesthouse's other amenities, which include a picnic area and access to a nearby health club.
8.0.Very Good.
  • 10.0.Exceptional

    Will totally return

    Such a great one night stay. The bed was super comfy the AC worked beautifully. The place was super clean, I just wished we could have stayed longer!!

    April, 1 night business trip, Sep 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Mid week break

    Stayed in this cute, small two story hotel for a mid week mother-daughter stay. Enjoyed the small pool and simple continental breakfast. Close to the shops on Duval St.

    Chandri, 2 night family trip, Sep 1, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Disappointing

    Too expensive, small room, very small shower stall can't even stand properly. Empolyee service was terrible, they are not friendly and nice.They promised something, later on they didn't keep their word. Complimentary breakfast service was terrible, didn't offer food appropriatly. I'm not going to stay their in future and I don't recomend to anyone.

    Mohammed, 1 night family trip, Aug 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Bad pull out

    All in all it was a nice hotel but them knowing we had 3 people should of had sheets and blanket for pull out couch already in the room our friend slept on pull out with none of these

    Penny, 1 night trip with friends, Aug 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very nice

    It is an old historic hotel. It was clean and centrally located. It was perfect for what we wanted. I would stay again!

    DANIEL, 4 night trip, Aug 1, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    No water pressure!!

    I expected a lot more from this hotel for $400 per night! The room was a tiny studio with a full-sized bed where I had to literally jump over a sofa just to get around it. The shower had zero water pressure that it took me 20 minutes just to rinse. Ridiculous!

    JEFFREY, 1 night trip, Jul 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great time and place to stay

    Awesome stay. Accommodations were excellent, breakfast was hot, made to order and served by very friendly staff member. Location was walking distance to many attractions and Duval street. Planning to stay here again is in our future.

    Linda, 1 night family trip, Jul 1, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Home Away From Home-KW Style

    The Palms Key West was lovely. It was our 1st time so we needed some time to figure out the lay of the land. A walk to Duval Street took about 15-20 minutes depending on the time of day (heat of the day or the cool of the night). The walk up Fleming St was so pretty!! The room was welcoming and comfortable. We had a private bathroom across the hall, which turned out to be really nice. You could have privacy and not disrupt the whole room while taking Cate of your business. The breakfast was wonderful. The staff was so super friendly and kind, super sweet people!! We rented bikes one day, it was convenient to be able to do it right from our hotel. The pool was refreshing! There are pool noodles for use, which was a nice touch. PS the staff dogs are crazy adorable!! This hotel gave a welcome home vibe. When we have a chance to return to the Keys, we hope to stay here again.

    3 night family trip, Jun 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Free parking was very limited, do not trust them. You will not get parking at all if you come a little late. There are only five parkings available.

    1 night trip, Jun 28, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Munchkin land

    Our room was the smallest we have had in a while, it was however clean and neat. Sadly I think we will not be returning as there was not enough room for both of our suitcases and us or even a spare pair of flip flops

    Michael, 1 night trip, Jun 22, 2021

    Verified Hotels.com guest review

See all 460 reviews