Apartamentos Pez Azul, Puerto de la Cruz

Ground floor appt where people on pavement could access the balcony made me feel uneasy. People could see straight into room. Very noisy all around.

Friendly staff nice and clean but in need of refurbishment. We were only there 2 nights so it was fine. Not suitable for people who can't walk far too hilly. Easy access to bus stops to and from Las Americas

A great hotel for the cheap price paid. Very clean hotel/room and very friendly hotel staff, don't expect the hilton but you will be pleased with what you receive. A great town to stay in aswell

Nice and quite place with comfortable rooms in quality beds, with very basic kitchen equipment, but enough to prepare meals. Clean and very good maintain rooms and bathrooms. Swimming pool to take a rest and for children. Elevator. About 15 min down to town past shops, streets, bars and bay. Fantastic view to Teide. Green region. Very pleasant staff. More than we expected at all for this price.

Hotel claimed to have no knowledge of my reservation. Gave them my hotels.com reservation number. They wouldn't accept it. Went and got a print-out of the hotels.com reservation. Still no. Had to pay again. Hotels.com isn't much use if this sort of thing happens.