Hotel Palais Porcia, Klagenfurt am Woerthersee

Their credit card machine was 'not working'... And insisted I paid cash. It was not the room I booked . The air conditioning did not cool the room . We were told 'no other rooms available', yet the hotel.com app said there was. We ended up not staying the night.

The hotel has a great location and offers a nice breakfast. It must have been nice in its day. Now, however, it's old and run down, and has a musty smell. Both my husband and I had allergy problems after spending 2 nights there.

Nice and clean hotel, good breakfast, close to Venice, nicely priced. Will stay again.

This is a hard review to write but the idea behind these things is to pass on honest feedback so, here goes...the hotel is in an excellent location - opening up on to the main tourist square with everything located nearby. Lots of places to eat, shop and sightsee. The staff at the hotel are truly first class and really go out of their way to ensure you are catered for and looked after with the only issue we had was not being able to get a drink in the bar one night. The hotel is VERY niche with an over the top rococo/baroque style with many period pieces, some that work and some that don't. The staff are all proud of the venue and can tell you about the paintings but the style just didn't work for me. It comes across as very dated and somewhat unclean. They need to balance some of the styles with something more modern and simple. Of course, this is all an opinion. We arrived at the end of May when the weather was very hot and were informed that the air conditioning isn't switched on till June, which led to a couple of uncomfortable nights. Great beds, curtains worked really well but had to leave windows wide open to get some air into the room. The bathrooms border on unacceptable for a 4-star hotel with the products needing an update ASAP. Breakfast was fairly good with a large offering and I did hear another guest ask for something off-menu, which was happily prepared for them. The staff get bonus points but not sure I could recommend.

We were attending a wedding in Corinthia nearby and wanted to see Klagenfurt as well. This quirky hotel could not have been a better choice as it is directly opposite The Lindworm in Neuesplatz. The staff are really helpful particularly Karen. The breakfasts are good quality and tasty. The honeycomb is wonderful. As it is an old building there is no air-conditioning. Some of the artefacts in reception or the corridors are fascinating others can be a little kitsch.