Hotel Palais Porcia, Klagenfurt am Woerthersee

Hotel is beautifully appointed and in a great location next to the new square. The staff were initially not so pleasant, and I think one in particular was in need of a little more training when it came to interacting with guests and customer service skills. Upon arrival my fellow travelers were told, insistently and without sympathy that their rooms were cancelled, after they drove 8 hours to get there. They tried hard afterwards to make up for it, but the experience ruined my hotel experience. Additionally, allowing the guests to smoke in the downstairs lobby is unfortunate, because all the smoke goes UP and seeps into the upper floors and guest rooms. I would recommend the hotel rethink their smoking policy.

Their credit card machine was 'not working'... And insisted I paid cash. It was not the room I booked . The air conditioning did not cool the room . We were told 'no other rooms available', yet the hotel.com app said there was. We ended up not staying the night.

The hotel has a great location and offers a nice breakfast. It must have been nice in its day. Now, however, it's old and run down, and has a musty smell. Both my husband and I had allergy problems after spending 2 nights there.

Nice and clean hotel, good breakfast, close to Venice, nicely priced. Will stay again.

This is a hard review to write but the idea behind these things is to pass on honest feedback so, here goes...the hotel is in an excellent location - opening up on to the main tourist square with everything located nearby. Lots of places to eat, shop and sightsee. The staff at the hotel are truly first class and really go out of their way to ensure you are catered for and looked after with the only issue we had was not being able to get a drink in the bar one night. The hotel is VERY niche with an over the top rococo/baroque style with many period pieces, some that work and some that don't. The staff are all proud of the venue and can tell you about the paintings but the style just didn't work for me. It comes across as very dated and somewhat unclean. They need to balance some of the styles with something more modern and simple. Of course, this is all an opinion. We arrived at the end of May when the weather was very hot and were informed that the air conditioning isn't switched on till June, which led to a couple of uncomfortable nights. Great beds, curtains worked really well but had to leave windows wide open to get some air into the room. The bathrooms border on unacceptable for a 4-star hotel with the products needing an update ASAP. Breakfast was fairly good with a large offering and I did hear another guest ask for something off-menu, which was happily prepared for them. The staff get bonus points but not sure I could recommend.