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Hotel Alpenroyal, Zermatt

3-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
Riedweg 96ZermattVS3920Switzerland

Zermatt ski hotel with ski storage, ski passes
  • Free buffet breakfast and free WiFi
Fabulous8.6
Service
Fantastic service
Location
Great location
Pool
Great pool
Breakfast
Tasty breakfast
63See all 63 Hotels.com reviews
From 166 reviewsTripAdvisor Traveller Rating

Hotel Alpenroyal, Zermatt

from $133
  • Standard Double Room
  • Superior Double Room, Balcony, Mountain View (Matterhorn)
  • Deluxe Double Room, Balcony, Mountain View (Matterhorn)
  • Triple Room
  • Apartment, Balcony, Mountain View (Matterhorn)
  • Standard Single Room

At a glance

Key facts

Hotel size

  • This hotel has 31 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is 11 AM
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Train station pickup *

Parking

  • No parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
Things to do
  • Indoor pool
  • Ski storage
  • Ski passes available
  • Spa tub
  • Steam room
  • Sauna
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1985
  • Elevator/lift
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby

In the room

Freshen up
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant specializes in regional cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Alpenroyal, Zermatt’s small print

Also known as

  • Alpenroyal Zermatt
  • Hotel Alpenroyal
  • Hotel Alpenroyal Zermatt
  • Alpenroyal Hotel Zermatt

Policies

Guests must contact this hotel in advance to reserve a rollaway bed. Please contact the property using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

Pets are allowed for an extra charge of CHF 10 per pet, per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Alpenroyal, Zermatt

Landmarks

  • St. Mauritius Church - 9 min walk
  • Mountaineers Cemetery - 9 min walk
  • Matterhorn Museum - 9 min walk
  • Zermatt-Furi Gondola - 17 min walk
  • Gorner Ridge - 2 mi / 3.2 km
  • Sunnegga Ski Resort - 2.2 mi / 3.6 km
  • Furi - Trockener Steg Cable Car - 2.7 mi / 4.3 km
  • Riffelberg Express Gondola - 2.7 mi / 4.3 km

Getting around

  • Sion (SIR) - 85 min drive
  • Zermatt Station - 12 min walk
  • Täsch Station - 11 min drive
  • Randa Station - 16 min drive
  • Onsite parking not available
  • Train station pick-up (surcharge)

Recent reviews

Fabulous 8.6 From 63 reviews

Hotel Alpenroyal, Zermatt
Fair4.0
Overrated and Overpriced
The bright spot of Hotel Alpenroyal is the staff, who are all friendly, courteous, and helpful. Beyond the staff the hotel suffers from many ills. The tap water bottle provided in the room had mold growing in the bottom; the towels were all frayed; the carpet was dirty or stained in places; the handle on the bathroom sink faucet was broken; and there were other problems indicating a need for refreshing the property and paying attention to detail. The property has a 3 star rating but should probably be one and one-half or two stars at best. Miguel, who heads up the breakfast service and is proficient at every aspect of services at the hotel, is a superb individual and real asset to the property.
R K, us3 night trip
Hotel Alpenroyal, Zermatt
Very Good8.0
Walk to Sunnegga, Comfortable bar
This was a really nice, cozy little lodge. One of the best things was the lift access that went straight down the mountain and left you very close to the ticket windows and Sunnegga ski lift. Another was the great scrambled eggs and bacon in the morning. It's hard to mention anything negative about it. But, I will mention that the single rooms and definitely the bathrooms can feel very small, especially with the back side windows which don't bring in as much sunshine. And that as good as the eggs were, I would have liked a little variety in the breakfast buffet after the 4th day at least.
Anne, us5 night trip
Hotel Alpenroyal, Zermatt
Exceptional10.0
friendly atmosphere
very friendly, welcoming and helpful staff at the reception and in the restaurant
Jasmin, us2 night romance trip
Hotel Alpenroyal, Zermatt
Exceptional10.0
Fantastic place above Zermatt.
This place is quaint, comfortable and friendly. It's got commanding views of the Matterhorn, Zermatt, and the ridge roughly north of the town. It has, hands down the finest sauna I've ever been in. The sauna isn't clothing optional though, it's clothing strongly discouraged. The breakfast here is outstanding. Nice variety of meat, cheese and bread plus the normal breakfast stuff, with good waiters that really make you feel special. The bar is also nice. We did initially have trouble finding the tunnel and elevator that leads you too the front door. Miss that and you're facing a long walk around to reach the hotel. The aforementioned enterence is on a side street ramping up from the one that follows the river. Call, though and someone will pick you up from the train station in a little electric taxi.
Frank, us3 night romance trip
Hotel Alpenroyal, Zermatt
Very Good8.0
Super view of The Matterhorn
Off the top view of The Matterhorn. Hotel will shuttle you for free from train station. Then the elevator is super to get back and forth from town.
Mike, us2 night romance trip

See all reviews

Hotel Alpenroyal, Zermatt

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