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Hotel Alpenhof, Valais

4.5 stars
Matterstrasse 43Postfach 462, ZermattVS3920Switzerland, ‏‎800-491-6126
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Outstanding4.6 / 5
Breakfast
Tasty breakfast
Service
Fantastic service
Wellness Area
Great wellness & sports facilities
Comfort
Comfortable
56See all 56 Hotels.com reviews
From 315 reviewsTripAdvisor Traveller Rating

Hotel Alpenhof, Valais

Hotel Info: 866-539-8117

from $138
  • Design Double Room
  • Penthouse Deluxe Suite
  • Apartment, 1 Bedroom
  • Design Single Room
  • Deluxe Double Room
  • Design Junior Suite
  • Alpine Chic Room
  • Design Superior Room
  • Deluxe Suite, Balcony
  • Double Room Single Use, Balcony
  • Superior Double Room, Balcony
  • Suite, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 62 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is 11 AM
The front desk is open daily from 7:30 AM - 11 PM
Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free train station pickup *

Parking

  • No parking

Other information

  • Smoke-free property

Also known as

  • Alpenhof Hotel
  • Alpenhof Hotel Zermatt
  • Alpenhof Zermatt
  • Hotel Alpenhof
  • Hotel Alpenhof Zermatt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 2.50 per person, per night

Optional extras

Pets are allowed for an extra charge of CHF 20 per pet, per night

In the hotel

Food and drink
  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Pool sun loungers
  • Ski-in/ski-out access
  • Ski storage
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ski passes available
  • Free use of nearby fitness center
  • Spa tub
  • Steam room
  • Sauna
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1983
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Fireplace in lobby

In the room

Home comforts
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Premium bedding
Things to enjoy
  • Individually furnished
  • Separate sitting area
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Alpenhof SPA has 2 treatment rooms. Services include deep-tissue massages, sports massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Restaurant Alpenhof - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Snowboarding nearby
  • Snowshoeing nearby

Hotel Alpenhof, Valais’s small print

Also known as

  • Alpenhof Hotel
  • Alpenhof Hotel Zermatt
  • Alpenhof Zermatt
  • Hotel Alpenhof
  • Hotel Alpenhof Zermatt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 2.50 per person, per night

Optional extras

Pets are allowed for an extra charge of CHF 20 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 56 reviews

Hotel Alpenhof, Valais
Outstanding5.0 / 5
Wonderfull hotel close to the train station and lifts. A little expensive but worth the price. Service was great. We found eating at the hotel to be the best option because it was discounted. Overall a great stay.
1 night family trip
Hotel Alpenhof, Valais
Excellent4.0 / 5
Great room, great location, awful staff
It's a shame that the front desk staff can't smile, because there is a lot to like about this property. Beautiful rooms thoughtfully designed, and well located. But the employees don't seem to be "in" on their good fortune. Bad attitudes, inaccurate advice, and not available after 10pm to set a wakeup call.
3 night family trip
Hotel Alpenhof, Valais
Outstanding5.0 / 5
STRONGLY recommended.
Having stayed at several Zermatt properties, I can say that the Alpenhof is superior to all of them.
2 night romance trip
Hotel Alpenhof, Valais
Outstanding5.0 / 5
Amazing!
By far the best hotel our family of four has stayed in on our trip through Switzerland. The room was amazing, the service was very professional and Ali, the bar tender was very helpful with our hiking trip and anything else we needed. Will absolutely stay there again.
2 night family trip
Hotel Alpenhof, Valais
Outstanding5.0 / 5
Like a fairy tale!!! (Except I don't have a guy.)
A-FRICKEN-MAZING!!! I don't know if I got there too late to get a normal single room, but what I got was something I wanted to move into! Just look at the panoramic picture. Yes, I took a panoramic picture. LOOK!!! (Once I figure out how to upload it.) The staff was friendly, gave me a pamphlet of restaurant recommendations, and took my luggage up to my room for me. I want to live there :) Zermatt is amazing too....gorgeous.
1 night trip

See all reviews

Hotel Alpenhof, Valais

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