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Grand Hotel Zermatterhof

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Exterior
Indoor pool
Grand Suite (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Classic Double Room (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Suite, 1 Bedroom, Corner (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview of Grand Hotel Zermatterhof

Grand Hotel Zermatterhof

5.0 star property
Mountain hotel with 3 restaurants, near Matterhorn Museum

9.6/10 Exceptional

238 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Bahnhofstrasse 55, Zermatt, VS, 3920

About this area

What's nearby

  • In Zermatt City Centre
  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 106.1 miles/170.8 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Free train station pickup
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station drop-off

Restaurants

  • Brasserie Uno - 2 min walk
  • Theodors Stuba Zermatt 1896 - 2 min walk
  • Old Zermatt - 3 min walk
  • Max Julen - 3 min walk
  • Le Mazot - 3 min walk

About this property

Grand Hotel Zermatterhof

A great choice for a stay in Zermatt, Grand Hotel Zermatterhof features an airport shuttle. You can visit the spa to be pampered with hot stone massages, body wraps or aromatherapy, and Gourmet Prato Borni, one of 3 restaurants, serves regional cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a fitness centre. Fellow travellers say great things about the helpful staff and location.

Languages

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 69 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle*
  • Free train station shuttle

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ski passes
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Computer station
  • Conference space (400 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Roll-in shower (selected rooms)
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Italian

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Dining

Gourmet Prato Borni – Overlooking the garden, this fine-dining restaurant specialises in regional cuisine and only serves dinner. Reservations are required.
Brasserie Lusi – Overlooking the garden, this brasserie specialises in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! – This theme restaurant specialises in fondue and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 200.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 35 per pet, per day

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Policies

Guests can rest easy knowing that there's a fire extinguisher on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards and cash.

Also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Does Grand Hotel Zermatterhof offer free cancellation for a full refund?
Yes, Grand Hotel Zermatterhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hotel Zermatterhof?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel Zermatterhof?
Yes, there's an indoor pool.
Are pets allowed at Grand Hotel Zermatterhof?
Yes, dogs are welcome. There's a charge of CHF 35 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Grand Hotel Zermatterhof?
Sorry, there's no on-site parking at Grand Hotel Zermatterhof.
Is an airport shuttle service offered by Grand Hotel Zermatterhof?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Grand Hotel Zermatterhof?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Grand Hotel Zermatterhof and nearby?
Have fun with nearby winter activities such as downhill skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grand Hotel Zermatterhof also has 2 bars, an indoor pool and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Grand Hotel Zermatterhof?
Yes, there are 3 on-site restaurants, featuring regional cuisine and garden views. Nearby restaurants include Old Zermatt (3-min walk), Max Julen (3-min walk) and Le Mazot (3-min walk).
What's the area around Grand Hotel Zermatterhof like?
Grand Hotel Zermatterhof is located on the boardwalk in Zermatt City Centre, a short 5-minute walk from Zermatt Gornergratbahn Station and 9 minutes' walk from Zermatt - Furi. Travellers love the hotel's prime location.

Reviews

9.6

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.7/10

Amenities

9.5/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Everything from the lovely staff to the stunning hotel itself was perfect for our honeymoon. The view from our room was incredible and the hotel is situated in the middle of town which made everything very accessible. I would recommend this place to anyone visiting Zermatt and I hope to be able to stay here again in the future.
veronica, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Raj Kumar, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

khaled, 3-night trip
Verified Expedia guest review

10/10 Exceptional

By far the best experience of our trip was the Hotel Zermatterhof. We were in room 206 and had a PERFECT view of the Matterhorn as the sun rose each morning. The staff was beyond our expectations. The hotel is stunning. Pictures do not do it justice. The outside terrace area is so nice to enjoy a drink at the end of a long day. One front desk worker took his evening off to try to locate some of the rare black nosed sheep, that we’d been hoping to see, and found them for us! Will wholeheartedly recommend and encourage any visitor to choose this hotel!
Sheryl, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jonathan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Laura, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kimberly, 2-night trip
Verified Expedia guest review

10/10 Exceptional

One of the best hotels in Zermatt.
Michael, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Staff was friendly and very helpful
Kenneth, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I had a very pleasant stay for 2 nights upon their opening for summer. Room was very nice and the breakfast was excellent. All staff were friendly and helpful. Have not tried their Michelin starred restaurant since it only opens in winter session. Overall experience is very good.
Ivan, 2-night trip
Verified Expedia guest review