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Grand Hotel Zermatterhof, Zermatt

5 stars
Bahnhofstrasse 55ZermattVS3920Switzerland, 800-491-6126
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Outstanding4.9 / 5
Cleanliness
Clean
Service
Fantastic service
Vibe
Awesome vibe
Comfort
More comfort would be nice
26See all 26 Hotels.com reviews
From 420 reviewsTripAdvisor Traveller Rating

Grand Hotel Zermatterhof, Zermatt

Hotel Info: 866-539-8117

from $435
  • Deluxe Double Room, Mountain View (Matterhorn)
  • Suite
  • Deluxe Suite, Balcony
  • Suite, Mountain View (Matterhorn)
  • Double Room (small)
  • Deluxe Double Room
  • Single Room
  • Classic Double Room, Mountain View (Matterhorn)
  • Junior Suite, Balcony
  • Classic Double Room, Bathtub

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free train station pickup *

Parking

  • No parking

Offsite

  • Area shuttle *

Also known as

  • Grand Hotel Zermatterhof
  • Grand Zermatterhof
  • Zermatterhof Grand Hotel
  • Grand Hotel Zermatt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 310
  • New Year's Eve (31 December) Gala Dinner per child: CHF 155 (from 9 to 12 years old)

Optional extras

Rollaway beds are available for an additional charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CHF 35 per pet, per day

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
Things to do
  • Indoor pool
  • Ski storage
  • Ski passes available
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 400
  • Conference space size (meters) - 37
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Fireplace in lobby

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in regional cuisine and serves dinner only. Reservations are required.

Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Grand Hotel Zermatterhof, Zermatt’s small print

Also known as

  • Grand Hotel Zermatterhof
  • Grand Zermatterhof
  • Zermatterhof Grand Hotel
  • Grand Hotel Zermatt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 310
  • New Year's Eve (31 December) Gala Dinner per child: CHF 155 (from 9 to 12 years old)

Optional extras

Rollaway beds are available for an additional charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CHF 35 per pet, per day

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.9 /5 from 26 reviews

Grand Hotel Zermatterhof, Zermatt
Outstanding5.0 / 5
Beautiful View of the Matterhorn
We really enjoyed our stay at the Zermatterof. It is a luxury hotel with great service. They pick up from the train station in a horse carriage and offer a welcome drink. Hotel is very well kept with large, comfortable rooms. We had a great view of the Matterhorn and they have us a free upgrade. Overall I would highly recommend the hotel.
2 night romance trip
Grand Hotel Zermatterhof, Zermatt
Outstanding5.0 / 5
Grand Hotel Zermatterhof
Hotel was lovely. Horse and carriage took us to the train station which was very cool. Hotel staff was exceptional especially the concierges. Would highly recommend to anyone.
2 night family trip
Grand Hotel Zermatterhof, Zermatt
Excellent4.0 / 5
Matter-awesome!
Beautiful
3 night family trip
Grand Hotel Zermatterhof, Zermatt
Outstanding5.0 / 5
Amazing hotel
This hotel is outstanding. The junior suite was perfect for us and our 2 young kids. There was a living room area in which the staff turned down the sofa bed in the evening and put it back together in the morning so we could use the space. The terrace with a view of the Matterhorn (when not covered by clouds) was a wonderful bonus. The staff was soooo helpful and nice. The pool and spa area are gorgeous, clean, and well supplied with towels, drinks, and shower products. Breakfast was great in the beautiful restaurant. Of course the location is excellent with easy access to everything you need. I can't say enough good things about this hotel and wish someone would foot the bill so I can return. (The only negative is of course that it is very pricey).
4 night family trip
Grand Hotel Zermatterhof, Zermatt
Outstanding5.0 / 5
Excellent Zermatt experience
Hotel has excellent location in centre of Zermatt. Overlooked by the Matterhorn. Staff very friendly and helpful. Good leisure facilities, pool, jacuzzi, sauna, steam room etc. Good base to go walking in the foot hills around the Matterhorn.
4 night romance trip

See all reviews

Grand Hotel Zermatterhof, Zermatt

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