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Grand Hotel Zermatterhof, Zermatt

5-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.
Bahnhofstrasse 55ZermattVS3920SwitzerlandGreat location! See map

Mountain hotel in City Centre with 3 restaurants, 2 bars/lounges
  • Free buffet breakfast and free WiFi
Tasty breakfast
Great location
Fantastic service
Bar and Beverages
Bar could improve
33See all 33 reviews
From 553 reviewsTripAdvisor Traveller Rating

Grand Hotel Zermatterhof, Zermatt

from $393
  • Classic Double Room, Bathtub
  • Junior Suite, Balcony
  • Double Room (small)
  • Deluxe Double Room
  • Suite
  • Deluxe Suite, Balcony
  • Classic Double Room, Mountain View (Matterhorn)
  • Deluxe Double Room, Mountain View (Matterhorn)
  • Suite, Mountain View (Matterhorn)

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 5 floors


  • 24-hour check-in
  • Check-out time is noon
Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Babysitting/childcare *


  • Pets allowed (dogs only) *


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free train station pickup *


  • No parking


  • Area shuttle *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
Things to do
  • Indoor pool
  • Ski storage
  • Ski passes available
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 400
  • Conference space size (meters) - 37
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Fireplace in lobby

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.


Gourmet Prato Borni - Overlooking the garden, this restaurant specializes in regional cuisine and serves dinner only. Reservations are required.

Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

  • Grand Hotel Zermatterhof is listed in the 2015 Condé Nast Traveler Hot List.
  • The property is a member of Preferred Hotels & Resorts.

Grand Hotel Zermatterhof, Zermatt’s small print

Also known as

  • Grand Hotel Zermatterhof
  • Grand Zermatterhof
  • Zermatterhof Grand Hotel
  • Grand Hotel Zermatt


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 310
  • New Year's Eve (31 December) Gala Dinner per child: CHF 155 (from 9 to 12 years old)

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CHF 35 per pet, per day

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand Hotel Zermatterhof, Zermatt

Top spots nearby

Recommended by this property

  • Matterhorn Museum (0-minute walk)
  • Mountaineers Cemetery (2-minute walk)
  • Gornergrat Station (3.1 mi / 5 km)
  • Matterhorn (5.2 mi / 8.4 km)

Getting around

  • Sion (SIR) - 85 min drive
  • Zermatt Station - 6 min walk
  • Täsch Station - 12 min drive
  • Randa Station - 16 min drive
  • Onsite parking not available
  • Free train station pick-up
  • Area shuttle (surcharge)
  • Free train station drop-off

Recent reviews

Exceptional 9.6 From 33 reviews

Grand Hotel Zermatterhof, Zermatt
One of the best hotel stays anywhere!
This was one of our nicest hotel stays anywhere in the world. Everything was wonderful. The staff came out and gave us a very warm wonderful greeting when we arrived. Check in was smooth. They took us to the room and showed us everything. Some delicious apricots were there for our enjoyment. The room itself was beautiful. Breakfast the next morning was one of the best spreads seen anywhere. All was just perfect.
richard, us1 night romance trip
Grand Hotel Zermatterhof, Zermatt
Stay here!
Best room, location, service and amenities, truly 5 stars!
Mark, us1 night romance trip
Grand Hotel Zermatterhof, Zermatt
Beautiful View of the Matterhorn
We really enjoyed our stay at the Zermatterof. It is a luxury hotel with great service. They pick up from the train station in a horse carriage and offer a welcome drink. Hotel is very well kept with large, comfortable rooms. We had a great view of the Matterhorn and they have us a free upgrade. Overall I would highly recommend the hotel.
RIshi, us2 night romance trip
Grand Hotel Zermatterhof, Zermatt
Grand Hotel Zermatterhof
Hotel was lovely. Horse and carriage took us to the train station which was very cool. Hotel staff was exceptional especially the concierges. Would highly recommend to anyone.
Mark, us2 night family trip
Grand Hotel Zermatterhof, Zermatt
In the heart of Zermatt
Wonderful staff. Great good. Excellent location. Smart room.
Josephine, gb4 night romance trip

See all reviews

Grand Hotel Zermatterhof, Zermatt

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