Check in was difficult because I had booked through Expedia. The lady that helped me was kind, but she had to make multiple phone calls to finalize things on her end, so check in took about 20 min.
I was escorted to my room by a pleasant gentleman, & at first glance, all was well, but I later found a black stain on my sheets.
I booked one night at this hotel for proximity to the airport, but it is not in walking distance. I asked if they had shuttle service & was told they did for $120 peso fee, but Uber was cheaper. I tried to get a ride from Uber, but had problems, so I asked for the shuttle the next morning. I had $200 pesos, & the attendant told me he didn’t have change. I told him that was fine, I don’t need change. He waved me off & took me to the airport anyway, but when I arrived, he insisted again on me paying him, so I again gave him the $200 & he wouldn’t accept it & told me I had to give him $20. I emptied out my change, which did not equal $20, but he took it along with $100.
Overall, organization just wasn’t what I needed it to be, the Wi-Fi was weak, & sheets were very hard, & I was woken at 5:00 am by someone calling, that had reached the wrong number. Expedia has them listed as a bilingual hotel, but I only encountered one individual that spoke very broken English.
I’d probably pay a bit more to the chain hotels nearby in hopes of a smoother experience & better quality bedding if I had it to do over.