16 February 2023
This hotel's name is not Signature BM Hotel Durres & Beach. It is VH Belmondo Hotel and they are completely scammers. The reception staff was rude. The hotel asked the same price that I paid for room as city tax for 2 nights 2 person which is not a legal fee(I searched and asked if there is really a tax called city tax but no). They also asked 3 times the price that I paid for room as guarantee(?) which we didn't understand what is guarantee. I refused to pay that and they want my passport to hold as a guarantee instead of money. We didn't stay there and paid nothing except the fee for stay. I demand a refund which is also not possible as they said. Please read that review twice and make your decision.
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