Hotel Acapulco, Montpellier

I am still traveling and in the process of getting a refund so don't have enough time to develop the full story in detail let's just say that after booking the hotel on Expedia and calling the hotel to warn them that we would be arriving late, the receptionist gave us a code to enter and then forgot about a key to the second door. At midnight we were out in the street, locked out of the street in a city we don't know well, we managed to find a phone number and a young lady told us that she couldn't come to our help because she lived too far and the other personnel didn't want to be bothered at night. After half an hour of screaming and begging we realized that it was totally OK for them to leave guests who had paid for their room in the street. We had the worst night wandering in Montpellier, exhausted, and finally found a munch more expensive chain hotel, with a friendly and normal staff. The next day, when we returned to get a refund and complain, the only thing the receptionist did is blame her night colleague, and saying they should fire her, The director was trying to flee the scene when we called him, then said he was with family when I called again then didn't answer and the receptionist said he was on vacations. After two weeks, we still didn't get an apology or a refund. I am waiting to be back in the US to fight with enough time to help other potential guests of this hotel to understand that this is a dishonest enterprise run by a lazy crook.... Don't even try it!!!

Good ist the location near by downtown Montpellier. The rooms located to the street are very noisy, when you open the window. Also by night. Take a room to the garden side! A nice hotel garden.

Brilliant traditional French hotel: slightly scruffy but clean and with WIFI and air-conditioning all working well. It's easy to walk from the tram stop (though the sign is now a bit dark and not light blue like the picture!). If you want something authentically French and cheap then this is a really great place to stay. Clean and comfortable.

A pleasant and convenient small hotel outside the Montpellier city centre and within walking distance of the Tramway. Fine for the one night I needed and not expensive.

Entrance a bit overgrown and could be more welcoming. A little bit from the sites but a tramway stop about 200 metres away. Room was a bit dated, shower in the bath, but room had air con which was needed as the temperature 90 degrees plus. Very friendly and helpful staff. Breakfast was good.