21 February 2023
First off I couldn't get into the building to get my key fob because the security guard was asleep. This by the way, was the only time I actually saw a security guard the entire rest of my stay. The key fob machine wasn't working so I had to call the manager. The room was nothing like the pictures! The toilet had human waste in it and there was a terrible stench in the room, the hallway, and the community center 12 floors under ours. The communication with the Barsala team was good but they didn't do anything to accommodate my complaints.
Todd, 2-night family trip
Verified Hotels.com guest review