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Residenza Centro Storico, Lucca

Corte Portici 16LuccaLU55100Italy
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Good3.8 / 5
Room
Room needs to be improved
Location
Great location
Service
Fantastic service
Cleanliness
Could use a good cleaning
46See all 46 Hotels.com reviews
From 103 reviewsTripAdvisor Traveller Rating

Residenza Centro Storico, Lucca

from $101
  • Double Room with Private Bathroom
  • Triple Room, Private Bathroom
  • Double Room
  • Double Room
  • Quadruple Room
  • Double Room, Private Bathroom
  • Suite

At a glance

Key facts

Hotel size

  • This hotel has 5 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 2 PM-7 PM
  • Check-out time is 10 AM
  • Express check-in
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Self parking *

Also known as

  • Residenza Centro Storico
  • Residenza Centro Storico Condo Lucca
  • Residenza Centro Storico Lucca
  • Residenza Centro Storico Hotel Lucca

Policies

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

A tax is imposed by the city and collected at the property in cash. The tax is seasonal and applies to stays up to 3 nights (from April 1st to the first Sunday of November) and only the first night of stay (from the Monday following the first Sunday of November through March 31st). Guests exempted from the tax include children 14 years of age or below. Please note that further exemptions may apply. For further details, please contact the property using the information contained in the confirmation received after booking.

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 14 years of age.

Optional extras

Self parking is available for an extra charge

Parking is available nearby and costs EUR 18

Rollaway beds are available for EUR 15 per night

Cribs/Infant beds are available for EUR 5 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 60.00 per vehicle (one way)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Things to do
  • Bicycle rentals nearby
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Sleep Number by Select Comfort mattress
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • In-room safe

Residenza Centro Storico, Lucca’s small print

Also known as

  • Residenza Centro Storico
  • Residenza Centro Storico Condo Lucca
  • Residenza Centro Storico Lucca
  • Residenza Centro Storico Hotel Lucca

Policies

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

A tax is imposed by the city and collected at the property in cash. The tax is seasonal and applies to stays up to 3 nights (from April 1st to the first Sunday of November) and only the first night of stay (from the Monday following the first Sunday of November through March 31st). Guests exempted from the tax include children 14 years of age or below. Please note that further exemptions may apply. For further details, please contact the property using the information contained in the confirmation received after booking.

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 14 years of age.

Optional extras

Self parking is available for an extra charge

Parking is available nearby and costs EUR 18

Rollaway beds are available for EUR 15 per night

Cribs/Infant beds are available for EUR 5 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 60.00 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 46 reviews

Residenza Centro Storico, Lucca
Good3.0 / 5
Superb location but beware there is no a/c.
Our room was lovely and very clean. The bathroom was spacious. The breakfast was very good. The location was in the heart of Lucca's old town. Easy walking to all attractions in the city. Our biggest complaint was the lack of air conditioning. We had a sump pump that didn't work. After letting the staff know multiple times and their trying to fix it; we were still left with a non-working unit. It was very warm in Lucca during our stay. We tried to leave the windows open during the night to cool off our room but the noise from the restaurant / bar below us kept us awake until 2 am. There isn't an elevator to help take up your luggage to your room on the 2nd floor. This didn't bother us but beware if you require an elevator. The staff isn't around in the evening if anything goes wrong.
4 night romance trip
Residenza Centro Storico, Lucca
Poor1.0 / 5
Awful, awful, awful...
We arrived and the room was awful. We had sent family to view the room and the room that was shown was not the one that we were allocated. We complained and Valentino was to get back to us, but she never did. We stayed one night and moved out the very next morning. It was disgusting!! Broken tiles, dirty, not even a hook to hang a towel. No holder for the toilet roll, and the towels were like sandpaper. In the kitchen the towels were filthy, the cups were chipped and food was lying around for the flies. No self respecting person deserves this. Our family called Valentino and she said that she would give us another room, but it would mean that we still had to use the same kitchen, and I could not. We checked into another hotel that was great! We had prepaid for 11 nights, so she scored: I just hope she used that money to make some improvements and to buy clean dishtowels and towels. I do believe that the booking agents should investigate this as the rating should be a -5. The only thing going for this place is that it is inside the walls and a really good position.
11 night romance trip
Residenza Centro Storico, Lucca
Poor1.0 / 5
Horrible bed and breakfeast, you pay twice
We paid 580 euros + 470 euros for 6 nights which could have entitled us for the best hotel in town. We reserved this place for 6 nights in June (with Hotels.com) and paid the whole thing (470 euros) with our credit card. Two days after our arrival a woman, presenting herself as the owner’s mother told us, as we were leaving for breakfast, that her daughter never received our payment. We presented her the receipt of our payment. She called her daughter who sounded absolutely demented shouting wildly on the phone.So our choice was either to stay there and try to get some money back or find another place and be sure to pay twice. Furthermore the old lady told us that she had most of her family in the police department and that she would gladly throw us out.So we decided to put the whole amount + the extra charge for air conditioning on our credit card in the hope that either they realised their mistake or that we could block the extra payment. Conditioned air comes with a 15e per night extra cost. The first thing we need in Italy in August is conditioned air and this summer the weather was incredibly hot. We reserved the room because condition air was available. We should have looked look at their French language site that says “ventilateur”… We asked to talk to the owner who was shouting on the phone that we weren’t entitled to either breakfast or conditioned air. In the end we settled for conditioned air plus 15 euros per night. The room was extremely noisy, until 2h30am
6 night romance trip
Residenza Centro Storico, Lucca
Excellent4.0 / 5
This was our first visit to Lucca, a beautiful medieval town in the heart of Tuscany. The hotel is right in the centre of the town, within easy walking distance of everything, and during our week's stay two festivals took place! It is hardly surprising that the evenings/nights were noisy as our room overlooked the main town square, but with the help of ear plugs and air conditioning, we slept well. Valentina, our hostess, was most hospitable.
7 night romance trip
Residenza Centro Storico, Lucca
Outstanding5.0 / 5
A very clean friendly hotel in a great location
We were in Lucca for a wedding,and had a very enjoyable week in this hotel.Owner very friendly,and very helpful regarding places to see and howto get there.Although it can be noisy outside hotel at night,it did not disturb us,and would highly recommend this hotel when visiting Lucca.
7 night romance trip

See all reviews

Residenza Centro Storico, Lucca

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