Jun 5, 2023
Had some issues that made no sense. On the site it clearly states tourists do not pay their local taxes (which is line with countries like Argentina and Peru) however, they won’t let you check in unless you pay their 19% local tax fee, even with a foreign passport, seems shady. The rooftop has no umbrellas so on a hot day your drinks sit on the table melting away (they don’t have a pool bar or allow you to drink by the pool, even while their glassware is plastic) Ordering food/drinks takes what feels like an eternity. Cleaning crew is amazing and Jesus was very attentive to our bags and room service needs.
Jimmy, 5-night trip with friends
Verified Hotels.com guest review