Banyan Tree Mayakoba

Photo gallery for Banyan Tree Mayakoba

Primary image
Private beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Terrace/patio

Overview of Banyan Tree Mayakoba

VIP Access
UNESCO Sustainable Travel Pledge

Banyan Tree Mayakoba

5.0 star property
Upmarket beachfront hotel with golf course, near El Camaleon Mayakoba Golf Course

9.6/10 Exceptional

920 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is €615
Price available on 03/10/2022
Map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • Golf course
  • Restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Television

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Grand Coral Golf Riviera Maya - 6 min drive
  • Quinta Avenida - 14 min drive
  • Mamitas Beach - 18 min drive
  • Playa del Carmen Main Beach - 17 min drive
  • Maroma Beach - 15 min drive
  • Playa del Carmen Maritime Terminal - 22 min drive
  • Playacar Golf Club - 24 min drive
  • Xplor Theme Park - 23 min drive
  • Xcaret Eco Theme Park - 25 min drive
  • Ferry to Cozumel - 28 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.5 miles/21.7 km
  • Area shuttle

About this property

Banyan Tree Mayakoba

5-star luxury hotel by the ocean
18 holes of golf, a beach bar and a poolside bar are just a few of the amenities provided at Banyan Tree Mayakoba. This hotel is a great place to bask in the sun with a private beach, sunloungers and beach umbrellas. Treat yourself to a body wrap, a manicure/pedicure or aromatherapy at the on-site spa. The on-site restaurant, Sands Beach Club, features ocean views and international cuisine. The health club offers yoga classes and aerobics classes; other things to do include kayaking, archery and hiking/biking. Free in-room WiFi is available to all guests, along with a terrace and designer shops on site.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), free bike hire and 4 outdoor tennis courts
  • An area shuttle, concierge services and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 161 rooms have comforts, such as 24-hour room service and private pools, as well as thoughtful touches, such as premium bedding and pillow menu.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • 50-inch HDTVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and recycling

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM until 1 AM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (1 per room, up to 22 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free secured on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 3 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Archery
  • Ecotours
  • Golfing
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference space (3310 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Designer shops on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine-tasting room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Doorbell and phone notifications
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private pool
  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Recycling

Special features

Spa

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Dining

Sands Beach Club – Overlooking the ocean, this restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Oriente – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Cello – This restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Saffron – Overlooking the garden, this fine-dining restaurant specialises in Thai cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
The Tomahawk Den – Overlooking the garden, this steakhouse only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 56.8 for adults and USD 28.4 for children (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 60 per pet, per stay

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Hotel Playa del Carmen

Frequently asked questions

Does Banyan Tree Mayakoba offer free cancellation for a full refund?
Yes, Banyan Tree Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Banyan Tree Mayakoba?
As of 2 October 2022, prices found for a 1-night stay for 2 adults at Banyan Tree Mayakoba on 3 October 2022 start from €615, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Banyan Tree Mayakoba?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Banyan Tree Mayakoba?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Banyan Tree Mayakoba?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 60 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Banyan Tree Mayakoba?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Banyan Tree Mayakoba?
You can check in from 3 PM - 1 AM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Banyan Tree Mayakoba and nearby?
Have fun with on-site activities such as kayaking, sailing and archery, and practise your swing at the golf course. Additional recreation on-site includes aerobics , ecotours and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Banyan Tree Mayakoba also has 3 bars, a private beach and private pools, as well as a 24-hour fitness centre, a sauna and a picnic area.
Are there restaurants at or near Banyan Tree Mayakoba?
Yes, Sands Beach Club offers al fresco dining, international cuisine and garden views. Nearby restaurants include La Brasserie (2.9 mi), Koh Thai (2.9 mi) and Arezzo (3.8 mi).
Does Banyan Tree Mayakoba have any outdoor private spaces?
Yes, every room features a private pool and a furnished balcony or patio.
What's the area around Banyan Tree Mayakoba like?
Banyan Tree Mayakoba is located on the waterfront. Popular attractions include Xcaret Eco Theme Park, which is 25 minutes away by car. Travellers say that this hotel is in a good location.

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Paradise
Probably best resort I have ever stayed at just stunning in every way!! Truly a paradise hotel
susan, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Troy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Justin, 5-night trip
Verified Expedia guest review

10/10 Exceptional

the welcome was royal. its a huge area, and taking the free boat tour is a must. the wildlife is all around you. the rooms are incredible and plush. so much to do in the area - you need to plan ahead and known where your interests lie. we had the bad luck of being on beach front room during a mild hurricane - the hotel as amazing and moved us to an incredible upgrade which was an absolute oasis. pool jacuzi outdoorbath and shower, and more. we loved every minute of being in the banyan tree. you really never need to leave the hotel. beach front was also amazing service, entertainment, free water bottles constantly, beautiful white sand etc. amazing restaurants, tequila tasting, good gym, spa and more. highly recommend!!!
michael, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property , villa was amazing, just heaven in Earth. We had so much pleasure, great service, very very friendly and helpful people, lagoon is breathtaking.
yelena, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

William, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel is very beautiful, the villas are an amazing option if you're looking to spend a peaceful vacation, in case you want to enjoy the facilities and see people, the beach club is a great option. The staff is very friendly, Oscar, the chef at Saffron was vey kind to us. We were celebrating my husband's birthday and our anniversary and we received some treats from the staff, everyone was very friendly and while the hotel is on the expensive side it was totally worth it.
Karla, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mark, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Frank, 4-night trip
Verified Hotels.com guest review